Static Pop Sound when Changing Channels/Tuners with Denon 3802

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by jjmpeters, Jun 28, 2004.

  1. Aug 30, 2004 #61 of 291
    pimpbot515

    pimpbot515 New Member

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    Mar 20, 2003

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    FOS ?
     
  2. Aug 30, 2004 #62 of 291
    joema

    joema New Member

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    Aug 18, 2004
    Nashville, TN
    I have a new HR10-250, connected via optical Toslink to a Yamaha RX-V1400. I've never heard the popping sound. I usually use the receiver's "auto detect" input mode, where it switches to DD 5.1, 2.0 or PCM automatically.

    It seems to be an incompatibility between the HR10-250 and certain receivers. When you communicate with D*, be sure to list your exact receiver type, connection details, and receiver operating mode. You don't want them going to a lab and failing to reproduce it because their receiver doesn't expose the problem.
     
  3. Aug 30, 2004 #63 of 291
    pimpbot515

    pimpbot515 New Member

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    Mar 20, 2003
    OH, duh. Just got it.

    Yes, that's productive. If anyone disagrees they must be full of it.
     
  4. Aug 30, 2004 #64 of 291
    MoviegoerMan

    MoviegoerMan New Member

    146
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    Aug 20, 2004
    Marietta, GA
    It's nice to see your receiver is ignoring the garbage that the Tivo is sending, but it also confirms that they are sending garbage... i.e. "Unknown Digital".

    Below is the response I got this weekend after sending an email to DirecTV feedback:

    ---------------------
    Dear Brian,

    Thanks for writing. I'm sorry to hear about the technical problem
    you're
    having. Since it's difficult to troubleshoot technical issues by email,
    please call our technical support center and discuss the problem with
    one of our technical representatives. To reach them, just call
    1-800-531-5000 and select the option for technical assistance.

    Sincerely,

    Greg
    DIRECTV Customer Service
    ---------------------

    I'll be calling as soon as I get a few hours of time to waste. I suggest we all do the same.
     
  5. Aug 30, 2004 #65 of 291
    jeffl

    jeffl New Member

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    Jul 12, 2004

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    Pimp, I am not trying to be productive but I want this thing to be fixed asap. It seems like some will defend the tivo to no end. To blame the amp manufactures on this one is ridiculous. Why does every other component work? I am also sick of D* not fixing their technical issues. Every time we call in they say that "oh, thats the first we have heard of that problem". This is not directed at you, but please explain why you think it isn't Tivos fault or issue.
     
  6. Aug 30, 2004 #66 of 291
    pimpbot515

    pimpbot515 New Member

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    Mar 20, 2003
    My reasoning for thinking it isn't the Tivo is that my current SAT-HD200 does this, as did my previous DirecTV receiver. I have never owned a DirecTivo but am trying to see how they behave before I purchase one. Now, DirecTV/Tivo may be able to fix this through software downloads or hardware changes but the fact is that some preamps/receivers don't have this problem. My previous Denon had no problems but my current H/K preamp does.

    My guess is that some DD decoders are more sensitive or slower to lock onto the bitstream. My preamp is also terribly slow when locking onto PCM digital from my CD changer and cuts off the first second of music. I do agree it would be nice if DirecTV acknowledged the problem.

    Again, this is just my GUESS. I'm not an engineer, but I am occassionally FOS. :)
     
  7. Aug 30, 2004 #67 of 291
    jeffl

    jeffl New Member

    174
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    Jul 12, 2004
    My samsung t150 also used to do the same exact thing. It was fixed with an upgrade. So lets hope that they fix this annoying headache.
     
  8. Aug 30, 2004 #68 of 291
    Lee Bombard

    Lee Bombard New Member

    79
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    Dec 27, 2001
    North...
    I owned a Sony SAT-HD200 for about a year or so prior to the HD/Tivo. The Sony did not have this issue on my Pioneer Elite VSX-49 but the HD/Tivo does. Same receiver input, same optical cable, same everything...
     
  9. Aug 31, 2004 #69 of 291
    rtalley55

    rtalley55 New Member

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    Aug 31, 2004
    My first HR10-250 did NOT exhibit any popping sounds. I exchanged that unit due to a failed HDMI output. I had the 1st unit for 2 weeks. I noticed popping on the second unit immediately. I am using all the same equipment, connections, and cables. I just plugged the new unit into all of the existing cables.

    So, it does appear to be a problem that can be avoided by the HR10-250 units.
     
  10. Sep 2, 2004 #70 of 291
    jjmpeters

    jjmpeters New Member

    94
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    Dec 22, 2001
    Indianapolis
    Well after not hearing from D, I gave them a call. Nothing has been done to investigate my/our problem. I was told that it would be escalated again, but "no one else has reported this".

    I told the rep that I know for a fact that several people had reported this, and that this was reminiscent of the HDNet Audio Loss problem, where we were told we were the only ones with the problem.

    Doesn't look like we'll see any resolution anytime soon.

    EVERYONE WHO HAS THIS PROBLEM - PLEASE CALL. Ask for Advanced Tech Support and make sure they escalate it.

    Thanks.

    John


     
  11. Sep 4, 2004 #71 of 291
    Enigmatic

    Enigmatic New Member

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    Jan 8, 2004
    Tampa, FL
    Well, I had a different issue with DD (constant dropouts), as I reported earlier in this thread. Well, I finally heard from a member on AVS that had the exact same problem, who tried the TiVo with a different receiver (we both have Sunfire TG2). Since the issue didn't appear with the receiver, the assumption was it was something to do with the Sunfire. Sunfire was contacted and noted that there was a free upgrade available for the TG2, giving the latest edition software, with several bug fixes.

    I talked to Sunfire as well, and got an email from them detailing how to tell what version I had, how to get the upgrade, etc. I called for the upgrade and received it today. According to the description of the bug fix; the affected change was to mute "non-standard DD bit-streams". Once the fix had been made I haven't experienced any more drop-outs. The downside is now I'm getting the pops that others are describing; only occasionally though, and though fairly loud; not frighteningly so.

    I would also like for D* to fix this via firmware upgrade. I never had any issues with drop-outs with the Sunfire with any other piece, including 3 diff DVD players, PS2, and Dish 6000; the dropouts were caused by the Sunfire's muting circuit, due to "out of spec" DD. The fix lessened the muting criteria, and stopped the dropouts, but allowed some of the pops through. I think the ball is in D* court now; apparently some receivers deal with the out of spec DD better than others.
     
  12. Sep 5, 2004 #72 of 291
    jeffl

    jeffl New Member

    174
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    Jul 12, 2004
    I am on my second tivo and both exhibited this problem the exact same way. I called D* at least five times and they denied hearing about the problem. It is so bad at times I am afraid my speakers are getting damaged. As usual D* ignores technical issues.
     
  13. Sep 5, 2004 #73 of 291
    purple6816

    purple6816 New Member

    623
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    May 27, 2003
    NorthWest
    I just bought a HDTivo and I see it through my Onlyo 989v2. I am usuing the fiber jack on the Tivo and Stereo. So the problem must be in the Tivo box. Maybe the signaling.?

    I had a regular DTivo hooked up the same way yesterday and did not have this issue.

    I will call when I have hours to explain it to DirectTV.
     
  14. Sep 5, 2004 #74 of 291
    Todd76

    Todd76 Member

    136
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    Jan 12, 2002
    Wilmette, IL
  15. Sep 15, 2004 #75 of 291
    eroseme

    eroseme New Member

    14
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    Jun 17, 2002
    Loomis, CA
    Just configured my new HR10-250 on Monday (for OTA only so far) and freaked out when my Pioneer VSX-49TXi audio dropped out after the "popping", which is more like a shriek on my system. Sure seems like this will destroy my speakers.

    Anyway, I'll call it in when I get my dish up and order the service. Thanks to Moviegoerman for the detailed analysis.

    FYI - my SAT-T60 pops when the TIVO delete tone acknowledges a deletion. This is not a pop.

    Eric
     
  16. Sep 23, 2004 #76 of 291
    dcpoppy

    dcpoppy New Member

    26
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    Apr 17, 2004
    Littleton, CO
    They told me today (3rd call) to tell you guys to call again and ask that this be put on the anomaly list to get it on their radar. Escalations seem to do nothing.

    The problem is they can't reproduce it (b/c they don't have a $4k receiver) so it isn't acknowledged as a problem. Anyone want to donate their Pioneer VSX-49txi?
     
  17. Sep 23, 2004 #77 of 291
    dirtypacman

    dirtypacman Coming and going

    8,027
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    Feb 3, 2004
    MA
    just a note for all--- on Pioneer 810H hooked up to sony reciever--- I get the same static/pop noise when I use FF or RR or double click fast.

    It does not concern me though.
     
  18. Sep 23, 2004 #78 of 291
    Lee Bombard

    Lee Bombard New Member

    79
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    Dec 27, 2001
    North...
    Their denial is getting pretty boring.



    Different noise, different problem.
     
  19. Sep 23, 2004 #79 of 291
    jeffl

    jeffl New Member

    174
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    Jul 12, 2004
    Well, this doesn't seem like it will get fixed anytime soon. I should have expected that. D* as usual ignores technical problems.
     
  20. Sep 23, 2004 #80 of 291
    slocko

    slocko New Member

    690
    0
    Mar 4, 2004
    Old Bridge, NJ
    I had the same problem and I think the latest sofware upgrade fixed the FF problem, but not sure. Need to use it more b4 I can say it has been fixed.

     

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