Spinning Blue Wheel Constantly! Once lightning fast Roamio feels like an old Win98 PC

Discussion in 'TiVo Coffee House - TiVo Discussion' started by dolfer, Jul 13, 2015.

  1. dolfer

    dolfer Miles Standish Proud

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    Milford,...

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    I have a new Roamio which was amazing for the first 2 or so months that I had it. Compared to my old Tivo HD it was lightning fast! Even the reboot time was amazing ~ 2 minutes.

    However, lately, I am getting a Spinning Blue Wheel when selecting folders and shows. This is driving me crazy!

    I am assuming an update caused this issue.

    I spoke with Tivo Customer Service who didn't really have any ideas other than to reboot. He says Tivo knows about this. So I hope that is code for "Tivo is scrambling to get a new update out to fix this bug!"

    Anyone else have a lightning fast Tivo turn into molasses?
     
  2. Wil

    Wil Unknown Member

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    Yes. Last 4-5 days. I assumed it was because the hard drive was getting filled up, including delete when space needed. That's been my general experience with Tivos forever. I try to force/delete to the point of keeping 20-25% free most of the time.

    I personally have never (at least since they were hacked) thought of Tivos as storage devices. Show harvesters and playback from house network
     
  3. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    There is an option in the Help->Reboot/Reset section that clears all the guide data but leaves all your recordings and 1Ps. You might want to try that. Maybe some of the data got corrupted. It takes a while to do and you have to wait for it to call in and redownload all the data once it's done, so make sure you do it when nothing is planned to record.
     
  4. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    When was the last time your router has been rebooted? Maybe its that time again.
     
  5. NorthAlabama

    NorthAlabama tabasco rules

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    have you tried a (temporary) wired internet connection in troubleshooting to see if the delay improves?
     
  6. tomhorsley

    tomhorsley Well-Known Member

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    I know my Roamio has recently started taking forever (with spinning circle) to delete a folder. It used to be quite fast (since all it does is move the directory entries to the deleted items folder, I have no idea why it takes so long).
     
  7. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    A LOT of the features in the UI require a connection to TiVos server, so it could be a slow connection causing the issue.
     
  8. Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    I've noticed this, and also problems with the Search function the past few days; sometimes it's just the Blue Circle, and sometimes it errors out. So I assumed the issue is at the server end...
     
  9. NorthAlabama

    NorthAlabama tabasco rules

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    search failed repeatedly for me last saturday (haven't tried since).
     
  10. CybrFyre

    CybrFyre Member

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    seeing it here, too.
     
  11. tenthplanet

    tenthplanet Well-Known Member

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    Oh yeah, Premiere owners used to have big problems with this a couple of years back. In time the problem went away.
     
  12. mattack

    mattack Well-Known Member

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    It's @!# retarded that going into a folder of shows ON YOUR OWN HARD DRIVE causes a spinny gear..

    and if you wait long enough, YOU SOMETIMES GET AN EMPTY LIST..

    But I realized yesterday, that instead of going back out and back in (which will cause another spinny gear), you can "just" hit C several times to get back to your recordings..

    still lame, and I wish I could turn off MOST of the network integration.

    Really, the free space indicator (yes, I am one of those who think it's a VERY necessary thing, though I also realize I can be at 100% and still recording suggestions!! so it's not completely accurate), and nowadays fitting more stuff on the screen at once, are the major benefits of the HD UI. (IIRC, the Roamio could never do the non-HD UI.. and of course the 6 tuners are the greatest benefit, but that's obviously a hardware issue.)
     
  13. dolfer

    dolfer Miles Standish Proud

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    My connection is via Ethernet cable, not wireless.

    I have a 50Mbps connection.

    Thanks everyone for feedback. At least I'm not the only one.
     
  14. dolfer

    dolfer Miles Standish Proud

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    It's definitely a case of bad programming and/or poor server performance from Tivo. Did this start happening to you recently??? I remember my Roamio was lightning fast and then within the past 2 weeks or so I started seeing the Spinning Circle of Slowness more and more often.
     
  15. MacBrian

    MacBrian Active Member

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    I used to get a lot of the spinning blue wheels until I changed the DNS server from my providers DNS to Google's DNS servers.
    Info here: https://developers.google.com/speed/public-dns/

    "Configure your network settings to use the IP addresses 8.8.8.8 and 8.8.4.4 as your DNS servers."

    It made a HUGE difference in my case. HUGE! HUUUU-GE! :)
     
  16. dolfer

    dolfer Miles Standish Proud

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    Thanks for the idea Brian but I already use Google's DNS servers. It's configured at my Router to use them.
     
  17. MacBrian

    MacBrian Active Member

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    You might try changing it at the TiVo itself. Couldn't hurt...and you can put it back if it doesn't make any difference...but if it does...then you've discovered something. I've got both my router and my TiVos set to use Google's DNS. I rarely have spinning blue wheels on my Roamio or two Premieres...but spinning blue wheels are caused by more than just the DNS, so...solving the problem will probably take multiple approaches...
     
  18. Wil

    Wil Unknown Member

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    For the single random data point it's worth, my spinning wheel issue completely disappeared after deleting a bunch of shows to give the system some more breathing room and it has been gone for a day or so now. This is consistent with my history with Tivos.
     
  19. CoxInPHX

    CoxInPHX COX Communications

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    Perhaps, but the current Issue is definitely a TiVo server issue and even effects the Minis.
     
  20. moyekj

    moyekj Well-Known Member

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    For my case it was the exact opposite. Using Google DNS servers slowed me down quite considerably compared to using my ISP's default ones (confirmed by running DNS speed test programs).
     

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