Spectrum requires cablebox

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TheSubmariner, Jan 7, 2017.

  1. dingojames

    dingojames New Member

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    Sep 19, 2018

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    Apologies but I have to dig up this old thing for MORE OF THE SAME. Those &$#(&(#@! at SPECTRUM will NOT provide CableCards or Tuning Adapters service our TIVOs, requiring us to rent THEIR DIGITAL BOX for EACH AND EVERY TV, period, and I'd say "end of story" except their usual "story" continues on with how the FCC is responsible for this "need for a digital box" due to their switching us to DIGITAL which "needs a box for us to receive the signal". Yeah know, I REALLY HATE being overcharged and getting so little for my money from snarky reps, but I REALLY HATE BEING TOLD LIES again and again and again. I filled out the FCC complaint form given earlier in this thread, and I can only encourage EVERYONE to complain and get these thieves brought under control.
     
  2. igirl

    igirl Member

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    "SPECTRUM will NOT provide CableCards or Tuning Adapters"

    Tell us what city/market you are in and maybe someone else on the forum lives there and had done this. I found that the phone reps have no idea these exist. Some of the installers are stupid. But if you go into the office with your equipment, they have the cards and adapters. The next challenge then is finding someone who knows how to do the pairing in the field - or over the phone...
     
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  3. LoadStar

    LoadStar LOAD"*",8,1

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    Agreed. I went on chat looking for the pricing for switching from a legacy TWC plan to a Charter plan. The person on the chat said "we don't do cable cards" to which I responded "Well, you sure do, because first, they're on your retail pricing sheet, and more importantly - I have one here IN MY HANDS RIGHT NOW." They eventually came back with a half an apology and admitted that yes, they do CableCards.
     
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  4. mdavej

    mdavej Well-Known Member

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    You can also remind them that they have millions of cable boxes deployed with cable cards inside them. If they didn't "do cable cards", none of those boxes would work anymore.
     
    megory likes this.
  5. UCLABB

    UCLABB Well-Known Member

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    It’s just a problem with inadequately trained csrs. Can’t blame them too much since some systems have so few TiVo’s in their systems and the csrs have a lot on their plate from tv to internet to phones and now mobile.
     
  6. dingojames

    dingojames New Member

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    Sep 19, 2018
    I'm in the Orlando, FL area, and I promise you they understood what the conversation (and I've called many times). The way it is now: ONLY those who are grandfathered in from BRIGHTHOUSE are allow to "keep" the tuning adapter and cable cards BUT if ANY CHANGES AT ALL are made to the account then I will be put over to a SPECTRUM plan which means different pricing AND no more TIVO support. For myself I wanted to change my TV plan (to more basic) and also to price removing the phone. Nope, that'll make it SPECTRUM---so no more TIVO. Additionally, my daughter moved right next door to me with HER TIVO and Spectrum will NOT allow her TIVO to be setup on her account AT ALL unless she rents one of their digital boxes for EACH TV--which they then say with a snarky tone "and THEN she can hook up her Tivo to the Spectrum box". Most of the reps will add that it's not Spectrum's job to assist the competition. ALL OF THE REPS will go on to tell you how *their boxes are required for each and every TV in the house due to the US GOVERNMENT AND THE FCC switching from analog to Digital*, they'll even go so far as to give you the FCC's phone number. I've started recording them; damned shame the FCC isn't doing their job and fining them.
     
  7. jwbelcher

    jwbelcher Member

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    I'm Orlando / legacy Brighthouse - I've migrated to the Spectrum plan and kept Tivo support and my Tuning adapters work (about as well as they did prior to the acquisition...). I even returned my rental box when I switched to the Spectrum plan. Right now I only have 3 cablecards w/ tuning adapters on my account.
     
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  8. krkaufman

    krkaufman TDL shepherd

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    Yeah, that’s some ignorant or evil s**t, right there, since that digital transition only applied to OTA broadcasting — nothing to do with cable providers transitioning their systems to digital.
     
    megory likes this.
  9. dingojames

    dingojames New Member

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    Sep 19, 2018
    It really is evil s**t----TIVO actually called them with us on the line one time, and they admitted that THEY are the ones SCRAMBLING THE DIGITAL SIGNAL thus requiring customers to rent THEIR BOX TO UNSCRAMBLE what THEY SCRAMBLED. Most of the field reps admit this as well. We all know this----but the phone reps LIE LIE LIE.
     
    megory likes this.
  10. dingojames

    dingojames New Member

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    Sep 19, 2018
    jwbelcher---honestly, we have spoken to sooooooo many different reps and they all say NO TIVO SUPPORT on Spectrum...no cable cards, no tuning adapters. Do you have a manager's name or ANYONE or ANYTHING you could pass along to make them act like decent human beings?
     
    megory likes this.
  11. cwoody222

    cwoody222 Well-Known Member

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    Ask to be transferred to the CableCard Support team. They most certainly exist and everyone I’ve asked that to transfers me instantly.
     
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  12. tarheelblue32

    tarheelblue32 Well-Known Member

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    The FCC complaint you filed should give them a kick in the pants. Whenever Spectrum tries to give me the runaround, I just fire off an FCC complaint and a manager usually calls me within a day or two apologizing and ready to fix whatever problem I have.
     
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  13. krkaufman

    krkaufman TDL shepherd

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    Any number of similar threads over on DSLReports... [CATV] Spectrum says I can no longer use TiVo - Charter Spectrum | DSLReports Forums

    see also: Spectrum.net CableCARDS

    From the 'Obtaining a CableCARD' link:

    How do I Get a CableCARD?
    CableCARDs must be leased from Spectrum and can be self-installed or activated by a professional installer. Pick up your CableCARD at your local Spectrum store or have it delivered to your home. CableCARD-compatible-retail-devices can be purchased at retail stores as well.

    Interested in getting a CableCARD? Contact us.​
     
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  14. mdavej

    mdavej Well-Known Member

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    They don't exist in legacy Charter markets, never have. I've had Charter on and off for their entire existence (about 35 years?). I only started using cable card about a decade ago. For a brief time, Charter did have an excellent online cable card support team, but you couldn't actually call them. I could get a card paired within a couple of minutes using the online support. After they killed that group, it could take anywhere from 10 minutes to 10 days to pair a card, depending entirely on how lucky I was at finding a competent person on the other end of the phone.
     
    Last edited: Sep 20, 2018
    tim1724 likes this.
  15. jwbelcher

    jwbelcher Member

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    Unfortunately I don't, it was just a random CSR last february when I switched over. I guess I got lucky, he was very helpful. I did have to return the analog adapters that BH offered right after the switch to encrypted QAM. Maybe they're confusing the SDV tuning adapter with the DTA devices needing to be returned?
     
  16. Scooby Doo

    Scooby Doo Active Member

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    And so it goes on and on and on... By all means come on here and vent; heck, I've done it myself more than a few times. But it's only going to get worse. CableCARD is dead; the only question is when, not if.
    If you want to own and control your equipment, your only alternatives going forward will be OTA and streaming services with a cloud or home DVR. None of these yet offer a service quality matching the Tivo/Cablecard experience, but they are improving fast and at least you don't have to put up with crap from the cable company
     
  17. dlfl

    dlfl Cranky old novice

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    You must be among the fortunate few who live where competition forces (good broadband) internet prices to a reasonable level. My only choice for good internet is the same company that soaks me for cable tv. Just to get internet alone my minimum cost would be $70/mo, so streaming services don't free me from the same crap from the same company, who will most likely increase their crap level (and prices) as they see cable tv revenue falling.
     
  18. Scooby Doo

    Scooby Doo Active Member

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    True. I splashed out on 1Gbps fiber from AT&T for $70 per month. Could have gone with cheaper options but the speed and uptime of the fiber service blows away what I was getting from Comcast. I don't love AT&T but the service so far been flawless. And I really hate Comcast
     
  19. LYKUNO

    LYKUNO Member

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    CableCard is not dead yet, but I suspect if the cable providers had their way, it soon would be. The last several times I spoke with TWC and Spectrum Customer Service Reps inquiring about switching from legacy TWC to Spectrum, and what the cost would be, they've started off with: "Tell me how many TVs you have". When I replied that my 3 TVs are connected to TiVo devices (2 Roamios and 1 Mini), and already had 2 cable cards and 2 Cisco Tuning Adapters, they suggested that I would absolutely need to get new Spectrum digital boxes (e.g., Spectrum's 101-Ts). They then went on to say that my TiVos would work with those digital boxes(?!).

    I found the key to getting beyond the ineptitude of the CSRs was to insist that my existing/working equipment was already sufficient to work with their latest digital TV services, and that they needed to find a supervisor, manager or technical support specialist in their company who could enlighten them into how TiVos, Cable Cards and Tuning Adaptors function and are orderable in their systems. TWC's and Spectrum's Terms of Service documentation and rate charts all reference CableCards and Tuning Adaptors -- and all should be available for review online.

    Armed with the facts (i.e., Spectrum offers/supports CableCards and Tuning Adaptors), we switched from Legacy TWC TV and Internet service to Spectrum TV and Internet service about one week ago. The CSR we spoke with gave us the usual spiel about needing new Spectrum equipment. We (wife and I on a speakerphone) briefly freaked out a bit, but quickly regained our composure, and convinced the agent that we were knowledgeable consumers with credible technical awareness of Spectrum's offerings. Once we were assured that the CSR understood exactly what we wanted/expected and got confirmation that Spectrum would provision exactly that, we gave the agent the go-ahead to make the switch. About 15-20 minutes later, we saw our new channels appear and verified our internet speed had been increased from 30/5Mb to 100/10Mb. We also verified the charges that the changes we made would be showing up in our new bill which was cutting less than a week later.

    Bottom line is that we had no problems with Spectrum's provisioning of our new Spectrum Silver Plan, and the upgrade to our Internet speed. We did indeed get our new bill (eBill) which we reviewed and found to be exactly what the CSR quoted it would be with the new services. We anticipated there would be some work required on our part to update the channel lists on our TiVo Roamios. We discovered a few incorrect channel listings and about 7 missing channel listings in the TiVo guide. We could still tune to the channels we wanted, but the on-screen guide would show the wrong program or a "To be announced" message for missing channels. I submitted the TiVo online form for correcting those and TiVo's channel lineup team has already made the necessary corrections (Kudos to TiVo there!).

    For those contemplating switching from TWC to Spectrum, do all your research first, before contacting a Spectrum CSR to inquire about or place an order. Have the facts at your fingertips so when you speak with a Spectrum agent, you'll be prepared to refute any misinformation they might try to pass off as accurate. Don't be afraid to ask to speak to a supervisor, manager or technical representative, but ensure you have your facts straight first. You'll get a better response if you appear to have done your homework and can speak rationally to an agent (or their superiors), rather than go on a rant about how incompetent the agent is, how expensive the offers are, or threaten to change to another service provider.
     
  20. dlfl

    dlfl Cranky old novice

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    It's been obvious they hated CableCARD since its introduction more than 10 years ago. There was never an incentive for them to like it.
     
    megory likes this.

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