Spectrum requires cablebox

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TheSubmariner, Jan 7, 2017.

  1. Mar 20, 2017 #61 of 161
    dlfl

    dlfl Cranky old novice

    9,099
    810
    Jul 6, 2006
    Dayton OH

    Advertisements

    You can't assume that a Spectrum rep will properly handle the facts that (1) you use a CableCARD and do NOT need their set top box or DVR and (2) that you supply your own WiFi/Router. When I recently regotiated my first Spectrum promotion deal I was quoted $120/mo. But when I called back in later to actually accept the deal these two factors were finally realized by the rep and they reduced the rate to $112/mo. In both cases I was talking to their "Customer Solutions" (i.e., customer retention) department. (This is the only way you're going to get a promotional deal if you are an existing customer.) But apparently the rep who gave me the initial higher quote didn't take these two factors into account -- even though they obviously can know these things if they consult your account records.
     
  2. Mar 23, 2017 #62 of 161
    igirl

    igirl Member

    260
    13
    Feb 5, 2011
    NorCal
    In hand with this - a link from the FCC to HERE - Digital Cable Compatibility: CableCARD-Ready Devices
    It also has a PDF Printout at the bottom.
    Armed with this I'm going to have to go into the office and probably do battle.

    We're moving crosstown in 3 weeks - same provider - Brighthouse now Sphencktrum.
    I called and asked how to transfer service - or should I cancel and restart to get a new customer package..... - they said I should transfer - and prices will go up. (new customer prices are much lower so this made no sense). The drone went on to tell me how I was going to have to now rent cable boxes. Um - hello? - I'm already receiving their cable WITHOUT cable boxes! This is really obtuse.

    The suggestion to just let them set everything up and immediately RETURN the cable boxes might work - hoping it might. But it's an exercise in stupidity - if only they would do it right at the time of set up.

    I use my own modem and router too - this will probably also be a problem for them.

    I'm already preparing my FCC Complaint.

    We used to have a great supportive local Tampa Bay BNHTechExpert around the forums - who could really help cut through the BS, but they let him go in the changeover. Bummer.
     
  3. Mar 23, 2017 #63 of 161
    fcfc2

    fcfc2 Well-Known Member

    2,594
    555
    Feb 19, 2015
    If you are not currently on a contract, I would try to cancel and see if you can get one of the new customer discounts.
    You are speaking to idiots being supervised by idiots. Eventually, you will get a cable card but apparently they are bound and determined to make it as difficult as possible. I would file an FCC complaint just for the aggrivation even if you can pressure your way into getting what you want. They hate FCC complaints....
     
    tim1724 likes this.
  4. Mar 23, 2017 #64 of 161
    tim_m

    tim_m Active Member

    811
    208
    Mar 8, 2017
    Since you are planning to go the CC route and use Tivo i'd recommend just switching. Your bill will likely go down. We moved back in December and switched to Spectrum gold triple play. One to get the new channels Spectrum had added but also because our TWC promos had ended and our bill had ballooned up to $255 a month which was ridiculous for not even getting all the channels Spectrum added. We switched and dropped our bill down to $178. Now that we got Tivo it dropped even more. March it was down to $168 because we still had partial month payment for the 2 dvr's and dvr service. My April bill should go down to $152. I'd suggest doing a self install if possible and taking the boxes back. Whoever you spoke to clearly hasn't got a clue.
     
    dre_dbldbl likes this.
  5. Mar 28, 2017 #65 of 161
    igirl

    igirl Member

    260
    13
    Feb 5, 2011
    NorCal

    Advertisements

    Just a follow up - I called the local Spectrum (Brighthouse) office number and told them I wanted to transfer my account to a new address. This seemed to work better, though it took them a long time to figure out what I'm currently doing (with cable cards and no cable boxes) I think. Ultimately I was told I would be getting free digital cable boxes as replacements and wouldn't need the tuning adapters any more. I'm still suspicious and will probably hang onto the tuning adapters when we move until I'm sure the new setup is not a trojan horse for monthly fees down the road. - Worst case scenario I could still return their cable boxes and keep the tuning adapters (which are free). Not one mention of "Triple Play" or other bundles. They did say my ISP speed will go up to 100mbps (from 60) and the whole thing ends up being $1 less that what we're currently paying w/2 rented cablecards. ($122/mo for Premier TV and Lightning Internet)

    Their new customer packages were not beneficial over a transfer, and forces other rented hardware. I'll post back with a report on how it went next month...
     
  6. Mar 28, 2017 #66 of 161
    tim_m

    tim_m Active Member

    811
    208
    Mar 8, 2017
    If you are going to be using their boxes instead of Tivo you won't need a CC or TA.
     
  7. Mar 28, 2017 #67 of 161
    igirl

    igirl Member

    260
    13
    Feb 5, 2011
    NorCal
    This is the Tivo forum - of course we're using Tivos! (with cablecards) :)
    As is - Brighthouse (now Schpektrum) has tuning adapters between the wall and the Tivos. According to them - now, TAs are replaced by digital cable boxes for free. It sounds fishy to me which is why I'm hanging onto my TAs until proven otherwise.
     
  8. Mar 28, 2017 #68 of 161
    tim_m

    tim_m Active Member

    811
    208
    Mar 8, 2017
    I'm wondering if they're confusing digital tuning adapters DTA's with TA. There should be no reason you need a digital cable box. What you currently have Tivo, CC and TA should be all you need.
     
    tim1724 likes this.
  9. Mar 29, 2017 #69 of 161
    randywalters

    randywalters AVS Old Timer

    414
    62
    Oct 21, 2003
    El Segundo,...
    Yes. They often confuse the two when i talk to their CSRs. DTA stands for "Digital Transport Adapter" (the mini cable box that they deployed when they shut off analog cable from the wall). Dunno why they named it so similar to TA (Tuning Adapter).
     
  10. Mar 29, 2017 #70 of 161
    UCLABB

    UCLABB Well-Known Member

    5,845
    1,600
    May 29, 2012
    Riverside, CA
    Hang onto the tuning adapters, you will need them. Then pray that your cable cards will still be paired.
     
  11. Apr 4, 2017 #71 of 161
    KAL99

    KAL99 New Member

    6
    0
    Mar 25, 2017
    I recently signed up for a new promotion for those on Time Warner Cable and now being assigned over to the new Spectrum service. The promotion is $59.99 per month which includes Select cable (125+ channels) and 60 Mbps internet. The deal also includes a free cable modem. I tried signing up for this offer after seeing it online as an upgrade available to existing customers. I was paying $59.99 for TWC Starter cable (20+ channels & local) with 50 Mbps internet, so I thought why not go for the upgrade, i.e. more channels and speed, same price.
    Well the didn't work out with five different phone calls no one could honor the deal.
    Finally I received a flyer in the mail with the same offer and a dedicated phone number to call. Got the deal, yeah! Of course, the rep said that I would have to take the cable box even though I have two TIVOs and cable cards. However he said he would waive the cost of the cable box rental. Fine.
    The next day I call in to the special cable card support desk that I've read about on this very forum (thank you by the way). The people in this department are so much better than the usual phone reps. They helped me get things going to activate my cable cards with the new package. The rep also told me the other rep was wrong and that I didn't have to take the cable box. He said he would cancel the order for the cable box. I also told him I used my own modem, a recent Motorola model that I bought last fall when TWC was charging $10/month for a modern. He said, no problem we won't send the modem.
    Low and behold two days later a cable box and a modern with built in wifi router shows up at my door. Magically a new monthly invoice also shows up in my mailbox. Bad omen!
    I open the invoice and surprise surprise! My new monthly bill is not $59.99 plus taxes and fees, but $74.99! I am not that shocked actually. I do expect $4 for the cable cards, but no where on the bill does it explain the extra $10, it's just built into the total. I am assuming it's for the modem/router and WiFi service.
    Today I will be driving to my nearest Spectrum store which is about 30 minutes away. I'll be bringing the cable box and the modem/WiFi router and the promotional flyer they mailed me to prove the deal. Hopefully they'll take them back and lower my bill to what it is supposed to be.
    (By the way, my TIVOs work perfectly with only the cable card, no SV tuning adaptor required).
    Lastly, one question: I run speed tests on my PC and my phone and consistently get about 35 Mbps. The plan is supposed to provide "up to 60 Mbps". I get the "up to" caveat, but should I complain or did that risk things getting messed up (I'm always afraid to have them get involved).
     
  12. Apr 4, 2017 #72 of 161
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,331
    3,780
    Dec 7, 2012
    Ashland, PA...
    I can understand your hesitation, but such a difference can't be explained by poor connections. What modem do you have? My ISP usually gets me 95% or better, but they only promise 80%. And the speed is good 24/7.
     
    jth tv likes this.
  13. Apr 4, 2017 #73 of 161
    KAL99

    KAL99 New Member

    6
    0
    Mar 25, 2017
    As it turns out I forgot to mention I also use a Powerline adaptor. When I called tech support earlier they told me that it probably was there Powerline unit causing the reduction.
     
  14. Apr 4, 2017 #74 of 161
    fcfc2

    fcfc2 Well-Known Member

    2,594
    555
    Feb 19, 2015
    Not sure where the $10 came from but $5 or it is likely for the "wireless" support that they include automatically with their gateways.
    Regarding your speed tier, you can never tell what you are actually getting without a direct Ethernet connection and that is the only speed they will even consider talking about. Wireless has too many variables and most folks don't have a clue what they are.
    This might make for some good reading, Designing a Dual-Band Wireless Network
     
    KAL99 likes this.
  15. Apr 4, 2017 #75 of 161
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,331
    3,780
    Dec 7, 2012
    Ashland, PA...
    I use a wireless bridge. My computer, Roamio, Premiere, AVR and Blu-ray all share it. With three Mini boxes on-line (with wireless bridges) I still benchmark the 40Mbps I pay for. But as was posted, the only benchmark that matters to your provider is the speed you get when your computer is connected to your modem. My router and Roku 3 can also run the Ookla test.
     
  16. Apr 6, 2017 #76 of 161
    KAL99

    KAL99 New Member

    6
    0
    Mar 25, 2017
    Excellent point- and in fact, most recently my speed is at 45, and the Spectrum tech support guy confirmed that the Powerline probably is reducing overall speed somewhat depending on conditions. I am happy overall however.
     
  17. Apr 6, 2017 #77 of 161
    KAL99

    KAL99 New Member

    6
    0
    Mar 25, 2017
    Indeed after talking with a surprisingly competent rep at Spectrum, she adjusted my bill to where it is supposed to be and explained I was being charged extra for the "wifi" service. I explained I had my own modem and router, and she removed the charge. She told me to use the FedEx labels in the box that was sent to me and return the cable box and modem. All is well.
     
  18. Apr 6, 2017 #78 of 161
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,331
    3,780
    Dec 7, 2012
    Ashland, PA...
    That's an order of magnitude above competent. She deserves a raise.
     
  19. Jan 2, 2018 #79 of 161
    realityboy

    realityboy Well-Known Member

    6,533
    2,140
    Jun 12, 2003
    Columbus, OH
    Spectrum is still telling people that they can’t use cablecards. I finally changed service from TW to Spectrum and was told by the 1st rep that I couldn’t use a cablecard at all. I tried again since that was obviously incorrect. 2nd rep let me keep the cablecard but is sending a box as well. (Still wrong but not really the salesperson’s fault). Once I get it, I’ll return it.
     
  20. Jan 2, 2018 #80 of 161
    mrizzo80

    mrizzo80 Well-Known Member

    3,237
    569
    Apr 16, 2012
    Make sure you get a receipt for returning the hardware (I scan my TWC/Spectrum receipts into Evernote for a permanent digital record) since the icing on the cake for this screwup could be them sending you a bill in the mail a few years from now billing you for "lost" equipment. :)
     
    realityboy likes this.

Share This Page

spam firewall

Advertisements