Spectrum requires cablebox

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TheSubmariner, Jan 7, 2017.

  1. Mar 15, 2017 #41 of 161
    tim_m

    tim_m Active Member

    810
    207
    Mar 8, 2017

    Advertisements

    We only have 2. One in each bedroom. Just don't give up. If we got them to take back both dvr's you can too. Good luck. This new company Spectrum is the pits. Worst company i've ever dealt with. Even when it comes to paying the bill. If it's more then a few days late they harass you.
     
    lstorey likes this.
  2. Mar 15, 2017 #42 of 161
    TeamPace

    TeamPace Active Member

    443
    108
    Oct 22, 2013
    Ohio
    Our area just switched to spectrum as well. The $29.99 deal here seems to only be for triple play deals including phone. So it comes out to around $110 or more with all fees added. Are you getting those prices for a double play package?
     
  3. Mar 16, 2017 #43 of 161
    jth tv

    jth tv Well-Known Member

    1,723
    151
    Nov 15, 2014
    One of the big problems with Spectrum is their Minimum internet cost.
    https://www.timewarnercable.com/con...nd-service-rates/Spectrum-Broadband-Label.pdf

    If they are the only choice, it may be better to not change anything. For example, the old TWC 3Mbps $15/mth works great for me, Netflix is "720", often "1080" per the TiVo info button. I would get about zero benefit from 33x the speed. If I change anything in my bill I would be paying $65, $50 a month more for nothing.
     
    Last edited: Mar 16, 2017
  4. Mar 16, 2017 #44 of 161
    TeamPace

    TeamPace Active Member

    443
    108
    Oct 22, 2013
    Ohio
    Wow! I got excited by your chart when I saw the 30/4 internet assist for $14.99!! That's much better than the standard internet TW has been providing to me (they have now switched to Spectrum in our area too). I'd gladly pay double that or even $39.99 if they made it available. But alas that's only available if you are on some type of government programs etc. Yeah, I agree that they are cutting internet options so they can make money on cord cutters. When you are a de-facto monopoly you can do pretty much what you want. So the responses about having to pay for a box even if you don't need it aren't surprising. I'm sure they get away with that with 99% of customers. They also now supposedly include a modem in the price of internet. They should be forced to cut those of us a break that went out and bought on own modems when TW was charging $6 to $10 per month extra for them. I even just bought another brand new more expensive one that can handle the fastest internet speeds because they were blaming my perfectly competent (docsis 3.0) for intermittent severe speed slowdowns. Of course that wasn't the problem at all but I wasn't going to let them use it as an excuse for not fixing my issues.

    I've also heard they aren't willing to deal much these days once a promo price is over. I'm on a promo for internet that ends soon, so I guess I'll find out how they treat me. IMO $60 - $65+ is more than we should need to pay for internet especially when most of us would be fine with a lower speed option.
     
  5. Mar 16, 2017 #45 of 161
    tim_m

    tim_m Active Member

    810
    207
    Mar 8, 2017

    Advertisements

    Yep Charter doesn't do promos period.
     
  6. Mar 17, 2017 #46 of 161
    susieb

    susieb New Member

    5
    0
    May 23, 2010
    We are Specturm-previously Brighthouse. Last night I made the annual call for promo continuation. You're correct. No go. And I was told that they don't have cable cards and that I was better off to stay with my current Brighthouse setup. I landed here to investigate. I also want to get my own modem/router but will hold off until I'm sure it won't backfire or cause me grief and maybe more money in the long run.
     
  7. Mar 17, 2017 #47 of 161
    jth tv

    jth tv Well-Known Member

    1,723
    151
    Nov 15, 2014
    What modem do you have and why do you want to change it ?
     
  8. Mar 17, 2017 #48 of 161
    tim_m

    tim_m Active Member

    810
    207
    Mar 8, 2017
    That is bs about cable cards. They do have them cause i got one from Spectrum. The way i got mine was logging into my TWC account going to upgrade services and simply ordered a CC with TA then picked it up the next day no problem.
     
  9. Mar 17, 2017 #49 of 161
    tim_m

    tim_m Active Member

    810
    207
    Mar 8, 2017
    Perhaps just to save some money? Charter does not charge for the modem but they do tack on a $5 fee to enable the wifi.
     
  10. Mar 18, 2017 #50 of 161
    jth tv

    jth tv Well-Known Member

    1,723
    151
    Nov 15, 2014
    Ask Spectrum about saving $5 by buying your own router while using their modem. They say it is possible. "If you choose, you can purchase your own router at a retail store to use with Spectrum Internet."
    Spectrum.net In-home WiFi

    When I first had TWC install internet, I used their modem. Once the modem was working with my pc, I unplugged the pc, connected the router to the modem and connected the pc to the router and the pc could connect to the internet. I then followed the router instructions set security for wifi. It was easy, with a little homework before, takes 5-30 minutes.

    Later, if there is any trouble, unplug the router from the modem and plug in the pc and get internet working again. That way they can't blame the router. But that pretty much never happened, everything just worked.
     
    Last edited: Mar 18, 2017
  11. Mar 18, 2017 #51 of 161
    dlfl

    dlfl Cranky old novice

    9,098
    810
    Jul 6, 2006
    Dayton OH
    I don't see where the linked page says that you can reduce your Spectrum bill by using your own modem. I just went through this issue on the phone with Spectrum. They said I could continue to use my modem but it would not reduce the bill and they strongly recommended using their modem. They would not support my modem and said the max speed would be reduced to 50 Mbps download, although my modem (Motorola/Arris SB6121) is on their approved list for 60 Mbps service. I had two or three different reps tell me exactly the same thing.

    I think you may be confusing this with the $5/mo "WiFi" charge that applies if you use their modem that includes WiFi. If you supply your own WiFi router you can save that charge even while using their supplied modem that doesn't provide WiFi.
     
    tim1724 likes this.
  12. Mar 18, 2017 #52 of 161
    jth tv

    jth tv Well-Known Member

    1,723
    151
    Nov 15, 2014
    I guess I should have phrased it clearer. "supply your own WiFi router" is what I meant.
     
  13. Mar 18, 2017 #53 of 161
    FitzAusTex

    FitzAusTex Member

    318
    8
    May 7, 2014
    I've had luck with Charter offering me a promotion for another year starting this month. I'm paying $146.12 for another year for the Gold TV and 100mbps Internet "double". That's all-in including taxes and fees. A month ago, they informed me that my price was going to be around $240 after my third year of promotional pricing ended, but I talked to the Retention/Cancelation dept to negotiate my upcoming price. I had been paying $149.50 with TWC, which I was happy-enough with. Now I've just started my fourth year of promotional pricing, so it is possible to negotiate with them, at least in Austin.
     
  14. Mar 18, 2017 #54 of 161
    mdavej

    mdavej Well-Known Member

    3,726
    1,404
    Aug 13, 2015
    My Charter Bill is $85 incl taxes and fees off promo for 65/5 internet, locals, HBO and 10 a la carte cable channels. I have 5 Tivos, zero cable boxes, Charter's free modem and my own free router. I pay $3/month for Ooma void phone service. I don't need or want every possible channel when I watch the same 10 channels 99% of the time.
     
  15. Mar 18, 2017 #55 of 161
    lstorey

    lstorey want a GS fix!

    62
    1
    Mar 17, 2005
    DFW
    Yes I am - $29.99 for internet (100mbps) and $29.99 for the TV select. we have our phone through another provider.
     
  16. Mar 18, 2017 #56 of 161
    lstorey

    lstorey want a GS fix!

    62
    1
    Mar 17, 2005
    DFW
    I went today to the Spectrum "store" and turns out I didn't need to bring back my cablecard and TA - that it was exactly what they would have been giving me. They also removed the digital receiver that the sales people said I had to have to get the special. so for everything it is $75 which is about what I would pay for internet only and then going with sling, CBS all access and a few others.

    They need to train their sales people better!
     
    tim1724 likes this.
  17. Mar 18, 2017 #57 of 161
    lstorey

    lstorey want a GS fix!

    62
    1
    Mar 17, 2005
    DFW
    of course they want you to use their modem! at some point they will want to charge you for it...or charge you the Wi-Fi fee if you don't supply your own router. We have had our own modem for years because they used to charge to "rent" the modem. It doesn't take very long of "renting" to buy your own. Sure if it goes out you have to buy another, but they tend to last quite some time so it is more cost effective to supply your own (if you are being charged for a modem).
     
  18. Mar 18, 2017 #58 of 161
    tim_m

    tim_m Active Member

    810
    207
    Mar 8, 2017
    Glad you finally found someone that actually has a brain at Charter.
     
  19. Mar 20, 2017 #59 of 161
    susieb

    susieb New Member

    5
    0
    May 23, 2010
    It is a Motorola SURFboard_SBG6580. They charge $4 a month for the modem and $5 Networking. I have kept their equipment so if there are any problems they are theirs. Changing would only be to reduce the monthly cost though it could be close to 2 years to realize depending on equipment cost to buy. I haven't searched in a while and don't know if the compatible list will change with Spectrum.
     
  20. Mar 20, 2017 #60 of 161
    jth tv

    jth tv Well-Known Member

    1,723
    151
    Nov 15, 2014
    Spectrum does Not charge for a modem and give Not give credit for a customer owned modem, so buying your own modem will not save anything in the long run. The Motorola SURFboard_SBG6580 sounds decent.

    Spectrum does charge an extra $5 for wifi and says they allow customer owned wifi/routers so there is a potential savings there.

    Right. If it were me, I'd call about turning off wifi and seeing if they would give a $4 reduction under the old plan. And how much they would charge to turn wifi on again if it does not work out. If they will reduce the bill, then buying a $30 wifi/router should save $4 or $5 per month and installing it should be easy enough.
     
    Last edited: Mar 20, 2017

Share This Page

spam firewall

Advertisements