Spectrum requires cablebox

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TheSubmariner, Jan 7, 2017.

  1. Jan 8, 2017 #21 of 161
    brewman

    brewman Member

    152
    0
    Jun 28, 2003

    Advertisements

    Do you have a contract in place with TWC, or just paying month-to-month at the standard rate?
     
  2. Jan 8, 2017 #22 of 161
    TheSubmariner

    TheSubmariner Member

    34
    8
    May 31, 2008
    I have a month to month contract with them. Been with them for about 10 years now.
     
  3. Jan 11, 2017 #23 of 161
    TheSubmariner

    TheSubmariner Member

    34
    8
    May 31, 2008
    UPDATE:

    Filled in a complaint on the FCC website as mentioned I should do in a prior thread post.

    Well, that got things moving...

    Had some head honcho from the mainTWC office phone me and profusely apologize saying that the customer service people were not up to date on things yada yada and for me to bring the unused cable box in no problem.

    Yay FCC !
     
    rdrrepair, TeamPace, megory and 5 others like this.
  4. Jan 11, 2017 #24 of 161
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    53,800
    7,147
    Apr 17, 2000
    Nevada
    Not true. Minis don't actually have internal tuning hardware. They borrow a tuner from the main TiVo and then stream the channel over your network to the Mini's location. So you only need a CableCARD in the main TiVo.

    This is one major advantage to the 6 tuner TiVo with Minis in each room setup. You can avoid a LOT in box rental fees.
     
  5. Jan 11, 2017 #25 of 161
    sharkster

    sharkster Well-Known Member TCF Club

    14,011
    4,994
    Jul 3, 2004
    NV

    Advertisements

    Thanks for that info, Dan. I am not knowledgeable as to the Mini so I probably should have kept my mouth shut. ;)

    BTW, hope all is well where you are and no flooding problems.
     
  6. Jan 11, 2017 #26 of 161
    thyname

    thyname Well-Known Member

    1,237
    144
    Dec 26, 2010
    N. Virginia
    Thanks for coming back here and posting an update. Kudos to you for following through with FCC and getting it done
     
  7. Jan 12, 2017 #27 of 161
    Series3Sub

    Series3Sub Well-Known Member

    1,527
    142
    Mar 14, 2010
    So glad the OP got what we was entitled to under the law. IMHO, local Spectrum management probably knew exactly what they were doing and just didn't want to cooperate. Maybe Spectrum has internal rewards program for local franchises who can get the most Spetrum boxes in TiVo users homes or for keeping depolyed Spectrum boxes at the highest. Think Wells Fargo phony accounts mess! C'mon, those local Spectrum goons had to know what's what, especially supposedly calling a supervisor. They just didn't want the lower their count of Spectrum boxes receiving revenue, IMHO.
     
  8. Jan 12, 2017 #28 of 161
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    53,800
    7,147
    Apr 17, 2000
    Nevada
    None myself. A friend of mine had her house flooded though.
     
  9. Jan 12, 2017 #29 of 161
    jhhyde

    jhhyde Member

    75
    17
    Dec 31, 2001
    Sammamish, WA
    I thought it was also a law that a cable company had to offer a Limited Basic plan that included just local OTA channels. Thought this was an FCC requirement. After TWC merged with Charter and became Spectrum in my area they deny that option even exists. I would like to use the FCC complaint link if I have a case. Can someone let me know if this is still a requirement? THanks,
     
  10. Jan 12, 2017 #30 of 161
    mdavej

    mdavej Well-Known Member

    3,729
    1,406
    Aug 13, 2015
    Charter's Basic service tier exists and is $27. I'm not sure what, if anything, is included beyond locals. What may also be of interest is an unadvertised Choice package for $30. Choice includes all locals plus 10 a la carte cable channels of your choice plus one premium (HBO, SHO, etc.). This is what I have, and it's an excellent value. Local broadcast fees and other charges add another $7 or so to all packages.
     
    Last edited: Jan 12, 2017
  11. Jan 13, 2017 #31 of 161
    The Merg

    The Merg 1*

    237
    13
    Dec 2, 2007
    Northern VA
    I'm in the same boat. When I was placing my order for FIOS, I knew I was going to be using TiVo, but I had to order a cable box. As soon as the order was placed on-line, I called up and had my order changed. The customer service rep removed the cable box and added a cable card.

    - Merg


    Sent from my iPhone using Tapatalk
     
  12. Mar 15, 2017 #32 of 161
    lstorey

    lstorey want a GS fix!

    62
    1
    Mar 17, 2005
    DFW
    I just had to deal with this tonight. The customer service insisted I HAD to have a box and it was going to cost $4.99 a month. I am pretty sure that is not correct and will have to deal with the office where I pick up equipment to see if they can fix this mess.

    And I love how she said they don't do cable cards and I said yes you do, the website even says so. And she wanted to charge me $2.50 when the site says $2.

    And they charge $6+ for a broadcast fee. That is stupid too.

    I'm still debating cancelling all of this and getting a digital antenna and hooking my roamio up to it and just streaming. I want to see what I get with the 125 channels and if I get a couple that I really want then I might keep it since the base price is very reasonable at $60 for internet and tv.
     
  13. Mar 15, 2017 #33 of 161
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,331
    3,780
    Dec 7, 2012
    Ashland, PA...
    That's a good price if you get a reasonable download speed and HD channels. But if it's too good to be true......
     
  14. Mar 15, 2017 #34 of 161
    tim_m

    tim_m Active Member

    811
    208
    Mar 8, 2017
    We have Spectrum too. I had no issue getting the CC and TA. Ordered it online picked it up at the local store. Hooked up my Roamio and mini on my two tvs and they work flawlessly. When i returned my two crappy dvr's to Spectrum Monday they did try and tell us we had to keep one box but got them to take both back and remove them from our account. I'm having no issue with any channels without having one of their garbage boxes. Just fight it you are being fed a line of bullcrap. FWIW i'm in a former TWC area.
     
    lstorey likes this.
  15. Mar 15, 2017 #35 of 161
    lstorey

    lstorey want a GS fix!

    62
    1
    Mar 17, 2005
    DFW
    It is a decent deal considering it would be over $115 for this without it. However, i still have an issue with being forced to take something I don't need. I even called back and the guy agreed with me that it should be one or the other and to get the deal you shouldn't be forced to have something you don't need. I will be talking to the store when I go to swap equipment and see if they can take it off. The guy said that it would cancel my offer if I took the box off.

    Oh and the speed is 100mbps
     
  16. Mar 15, 2017 #36 of 161
    lstorey

    lstorey want a GS fix!

    62
    1
    Mar 17, 2005
    DFW
    I'm in a former TWC area too. I plan to file something with the FCC from the first page too because this is just crazy!
     
  17. Mar 15, 2017 #37 of 161
    tim_m

    tim_m Active Member

    811
    208
    Mar 8, 2017
    It all comes down to they want you to use their crap boxes to get as much money out of you as possible. Without their boxes i'll be saving $17 a month. Just keep fighting them to return the box and get it off your account. Like i said we were able to get them to take them both and remove them.
     
    lstorey likes this.
  18. Mar 15, 2017 #38 of 161
    lstorey

    lstorey want a GS fix!

    62
    1
    Mar 17, 2005
    DFW
    I plan to fight to get them to keep the digital receiver and just give me the CC & TA and not charge me for it. The guy on the phone even suggested talking to them.

    The rate is $29.99 for 125+ channels and $29.99 for 100mbps internet. I don't mind paying for the cable card. I don't like the broadcast fee.....but if I stream everything, to add what I need to get what I need it comes to be about the same as this package deal.

    So we'll see how it shakes out.
     
  19. Mar 15, 2017 #39 of 161
    tim_m

    tim_m Active Member

    811
    208
    Mar 8, 2017
    We have the gold and 100mbps internet and were paying $178 with the boxes $9.98 for the boxes and additional $19.99 for the dvr service. Now we are just paying $2 for the CC. The TA is free. I've already gotten my first bill without the boxes and the bill is down to $168. It'll drop more next month. They still got me for partial month for the boxes and dvr service.
     
  20. Mar 15, 2017 #40 of 161
    lstorey

    lstorey want a GS fix!

    62
    1
    Mar 17, 2005
    DFW
    what saves us higher fees is that we really just have 1 TV hooked up to cable. my hubby uses a roku for everything he watches.....otherwise i could put that box in the bedroom. guess I still could if forced to take it, but going to do my best to not take the DR box!
     

Share This Page

spam firewall

Advertisements