Spectrum in Columbus, OH - missing channels

Discussion in 'TiVo Coffee House - TiVo Discussion' started by MSerfozo, Jun 3, 2019.

  1. Jun 3, 2019 #1 of 20
    MSerfozo

    MSerfozo Well-Known Member

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    I have a Roamio Plus in Columbus, OH and transferred from Time Warner to Spectrum about 4 months ago because TW jacked my rate and Spectrum saved me $50/month. How they do that in the same office, I have no idea (and my bill still says TW).

    Anyway, when I started with Spectrum, I was given a printed channel list so I would know where to find my programs. When I got home from the office, I was surprised that all the current channels I has were still in the same places. So I reran the guided setup and tried to find a channel lineup that matched the list I was given. After doing this, I had SOME of the channels in the right places but some were missing. I did guided setup again and put the lineup back where it was with TW and things have been working well since.

    Last month, my wife wanted to move from basic to Silver level to get HBO (and HBOGO), NatGeoWild and a couple others. I called to change the service and assumed things were good when I was able to see HBO but it's still on the TW channel lineup. But later I realize that I'm not getting everything I should - for instance I can get NatGeoWild on SD but not on HD.

    Sorry for the long intro, so now my questions: Will I have to call the cable card department to get them to do something to allow me to see all the channels on the Spectrum lineup? Or am I looking at having to get one of the dreaded Tuning Adapters? Or is this another issue altogether that I haven't figured out yet?

    I've read horror stories about Spectrum and TiVo and I'm hoping I'm not in for a difficult transition.
     
  2. Jun 3, 2019 #2 of 20
    realityboy

    realityboy Well-Known Member

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    I would start by getting a tuning adapter. You should have one. (And should’ve with TW as well). My guess is that none of the channels that you watched needed it, but they’ve used them for years.

    With the CableCard & Tuning Adapter set up, my TiVo always tunes to the HD version of a channel if it’s available. (For example: tuning to 6 or 1006 will both get HD WSYX) The only SD channels are the ones without an HD counterpart.
     
  3. Jun 3, 2019 #3 of 20
    dlfl

    dlfl Cranky old novice

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    +1 on you need a TA. I'm on Spectrum/Formerly TWC in Dayton OH. When I switched from my legacy TWC plan to a Spectrum plan 2 years ago, nothing in my TiVo configuration needed to be changed. In Dayton, at least, I can't imagine anyone getting by without a TA. Many mainstream channels require it.

    That said, be prepared for possible hassles keeping a TA operating properly, most commonly needing to power-cycle it frequently (e.g., every night or every week -- put it on a timer). Or you could be luckier. Mine needs power-cycled roughly once a month and some users never have to do it.
     
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  4. Jun 3, 2019 #4 of 20
    realityboy

    realityboy Well-Known Member

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    Same in Columbus. No issues changing from TWC to Spectrum. I’ve been fairly lucky with my Tuning Adapters. They only freeze and need rebooted once every few months.
     
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  5. Jun 4, 2019 #5 of 20
    MSerfozo

    MSerfozo Well-Known Member

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    Thanks, fellow Ohioans! Guess I'll have to go pick up a TA.

    Now off to look up the best method to connect it.
     
  6. Jun 4, 2019 #6 of 20
    Rugged Ron

    Rugged Ron Member

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    I'm also in the Columbus market (still TW) and was dreading a TA. BUT, I can say it has been a non-issue. I actually have two of them, on a Bolt and a Roamio. My experience has been that the Tivo needs rebooted more often the TA, which is infrequently. Just remember that if you are using MOCA, don't feed the signal through the TA. Use a splitter to feed the TA and the Tivo.
     
    Last edited: Jun 4, 2019
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  7. Jun 6, 2019 #7 of 20
    suzannesstud

    suzannesstud Member

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    On mine, we have gone all digital here in Lawrenceburg, KY, and I also converted from TW to Spectrum with no issues. I have a tuning adapter and cable card.

    My question, in which I’ll describe how things currently appear to work here before I ask the question, will follow the description.

    On ours, after the conversion, we still have separate SD and HD channel numbers like you guys describe above, but on mine I have to use the HD channel to see it in HD. The SD channel only displays in SD. There are a very few channels that still have no HD channel allotted yet, but they do come in HD on the Spectrum app, and I was told they technically have them in HD, but they won’t show in HD on my TiVo until they either add the HD feed channel or make it where it tunes to the best quality using either channel. Currently everything 500 and above (highest is 2010 for now) is all HD quality while 499 and below down to 1 is all SD quality only with the exception of 95 which is Motortrend and 159 which is the Cowboy Channel. Both of these do show in HD using 95 or 751 and then 159 or 1159. All of the rest show in SD only on the lower side and some of those are also letterboxed while the upper side shows in HD so you can’t get HD by tuning to just either of the two. You have to tune to the upper side to get HD aside from the two exceptions.

    My question is this:
    Does this mean there is an additional step or upgrade beyond the digital conversion that Spectrum has to do in our area in order to make it where all HD capable channels show in HD regardless of which channel number is used?

    They mentioned that the so called “integration”, as they put it, where either channel will get you HD is supposedly separate from the initial digital conversion, so that leads me to believe they have to upgrade something else in the area to make all the channels work this way.

    What is your take on this?
     
    Last edited: Jun 6, 2019
  8. Jun 6, 2019 #8 of 20
    ingsoc747

    ingsoc747 Member

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    Yea I used to have TWC aka Spectrum in NYC... those tuning adapters are a PITA. Needed a reboot every week or two and for some reason those things were burning hot to the touch.
     
  9. Jun 9, 2019 #9 of 20
    realityboy

    realityboy Well-Known Member

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    It’s been awhile here, but I don’t believe that the remapping of the SD channels to HD happened until after the digital conversion.
     
  10. suzannesstud

    suzannesstud Member

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    Okay. The digital conversion happened here last October, so it sounds like the remapping will occur sometime in the future. I was told they do want to get ours like nearby Lexington and Louisville which are already remapped so it’s sounds like it could happen at anytime. That will be great when it does because then I’ll have those few SD only channels in HD which they said are HD in the other cities.
     
  11. dlfl

    dlfl Cranky old novice

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    LOL. I've always suspected the TA draws more power than the TiVo. What a great design! :rolleyes:

    And the poor design can't be justified as necessary to do the job. The Motorola TA's are much smaller, and AFAIK aren''t space heaters and don't require frequent power cycling.
     
  12. MSerfozo

    MSerfozo Well-Known Member

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    I picked up a TA last Friday but haven't had time to install it. It's a Motorola so I'm optimistic...
     
  13. MSerfozo

    MSerfozo Well-Known Member

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    So much for my misplaced optimism... Spectrum let me down again! I can't say the call to tech support was a bad experience but I did pour a beer before I called so maybe I was a little more patient than usual.

    After trying to explain to the automated phone menu that I needed help with a TA, it finally put me through to a real person with only a short hold time. She was very polite, and after I explained that my new TA was not working she promptly forwarded my call to the cable card specialists.

    The guy here was helpful and "hit" the TA 3 different times, each time he said it was a "harder hit"? The red LED did stay on longer each successive time. Eventually he said the TA was a brick and I'd have to have it replaced. Surprising because it seemed brand new - it still had protective plastic film on the shiny parts.

    He offered to order a tech to come over but I refused. It's easier for me to go to the office to pick up another TA than to miss work and wait for a service call "between 1 and 5".

    Before I let the cable card guy go I asked if there was a number I could call directly to get that group but he said that's no longer possible. Disappointed by Spectrum again!
     
  14. dlfl

    dlfl Cranky old novice

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    You said you were in Columbus, OH. I'm surprised that Spectrum is using Motorola TA's there. (The two brands of TA are not interchangeable -- they must match the SDV system being used. Unbelievable as it may seem, there have been posts here saying the wrong type was issued.)
     
  15. MSerfozo

    MSerfozo Well-Known Member

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    Wouldn't surprise me one bit. I'll see if I can get any better info when I take the dead one back.
     
  16. lucidrenegade

    lucidrenegade Member

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    Columbus is a weird market. Back in the day, the east side of Columbus was served by a company called Insight, the west side by TWC. A few years ago TWC purchased Insight, but kept the plants separate. TWC used Cisco (formerly SA?) equipment, and Insight used Motorola. It still confuses the hell out of the techs and the CS people and they tend to hand out the wrong equipment. I'm in a former Insight area, and when I went to the Spectrum store to get my TA, they gave me a Cisco one. It took forever and an FCC complaint to get the Motorola one. It also didn't help that they had to send all their Motorola TAs back to Motorola to get them updated for some reason.

    All that being said, after a couple of months of minor issues and a couple of reboots, my TA has been stable.
     
  17. lucidrenegade

    lucidrenegade Member

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    Where do you live in Columbus?
     
  18. dlfl

    dlfl Cranky old novice

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    Wow! Cable support of TiVo's is clueless enough without this added complication. I strongly suspect this is @MSerfozo 's issue.
     
  19. MSerfozo

    MSerfozo Well-Known Member

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    Far east. Almost to New Albany but just inside the Columbus city limit.

    Thanks for the info about the Insight system using Motorola. My cable card is Motorola also so I'm hopeful a new TA will fix it.

    The cable card specialist I talked to seemed like he understood the system and he could see the TA, just couldn't get it to start up.


    I haven't had time to get back to the office to exchange the TA yet but I'll be sure to post results when I do.
     
  20. Johnwashere

    Johnwashere Member

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    I live in Columbus and have had tivo ever since they came out. I used to have spectrum but now have WOW- no running adapters and practically no problems.
    When I did have time Warner now spectrum it was a pain when they rolled out tuning adapters. It was nothing but problems. Eventually immune started working ok and I would only have to restart every few months

    I got my parents a tivo vox last year and they have spectrum. They are in a brand new housing development in Powell. They have one of the old non Motorola running adapters and it’s had many issues too. Have to restart every few weeks. They recently had a cable cut and it was replaced a couple months ago. Ever since that we haven’t had any tunning adapter issues
     

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