Spectrum ending support for Tivo

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Jetspeedz, Nov 18, 2020.

  1. neel

    neel New Member

    12
    3
    Feb 6, 2016

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    My promo with Spectrum ended this month.
    I called them actually to cancel because Frontier just installed fiber in my area and was a good deal for internet. Spectrum upgraded my internet speed to 400 mbps for less than what I was paying for a lower speed. Then they threw in the Silver package with HBO & Showtime. I told them I didn't want it and just wanted the basic package but it came out cheaper with this promo so I kept it for now.
    However, after a few days I noticed that I still wasn't getting the new channels that come with the Silver package including HBO & Showtime so I called tech support. I was really worried, after what I read here, that they would say I can't use my Bolt anymore and have to get their box. But the lady I got was really cool and she knew her stuff when it came to Tivo and Tuning adapters. She was able to send a signal and fix all my channel issues. I even told her that I was impressed with her knowledge of Tivo and she said a lot of them have been trained on it and that she helps quite a few people with cable card issues. So I'm hopeful that my Tivo will work with Spectrum for some time. My renewal for Tivo is in February and I think I'll renew for another year since my promo is good for a year.
     
    sharkster and tim1724 like this.
  2. dlfl

    dlfl Cranky old novice

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    Jul 6, 2006
    Dayton OH
    Where are you located? What internet speed did you have before? I have 100 Mbps Spectrum and have heard via Reddit that people are being upgraded to 200 Mbps for the same price they charge for 100. I asked them via DM on Twitter about this and they refused to confirm it, although they did confirm that if I did go above 100 it would take a modem upgrade since my Spectrum-furnished modem is DOCSIS 3.0 and it would need to be a DOCSIS 3.1 model. Since I’ve already signed up for Metronet fiber, which is building out in my area, I don’t plan to bother trying to get the Spectrum upgrade.

    This illustrates the lack of transparency in pricing and service levels that is typical of Spectrum. I’m looking forward to not having to deal with them on anything once Metronet gets me installed.
     
    Last edited: Dec 28, 2020
    tim1724 likes this.
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    3.0 does much better than that. For an Arris SB6183:
    • One 1-Gigabit Ethernet Port. 16 x 4 Modem Channels.
    • Up to 686 Mbps DOCSIS Download Speeds.
    • Supports IPv4 and IPv6
     
    mdavej likes this.
  4. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

    4,570
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    Apr 2, 2005
    Yeah it's more of a matter of cable company support. My cable co requires 3.1 for 500gbps and up. And 3.0 support maxes out at 150mbps.

    I think the gist of the explanation is supporting 3.0 at faster speeds would cost them more $$$$. 3.1 is more efficient or so I've read.
     
  5. sharkster

    sharkster Well-Known Member TCF Club

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    Jul 3, 2004
    NV

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    That's encouraging. I really cringe when I hear that maybe Spectrum will dump Tivo compatibility. They just can't! Just wait until I die, at least. :D (seriously)
     
  6. Bigg

    Bigg Cord Cutter

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    Oct 30, 2003
    Hartford-...
    A 16x4 modem might be marginally OK for a 300mbps tier, some companies may not even provision it at that.

    It makes sense as the users with higher speeds can suck down a lot of the capacity on a given set of D3 channels, especially if they only have a 16- or 24-channel modem. Just think about it.
     
  7. neel

    neel New Member

    12
    3
    Feb 6, 2016

    I live in the San Gabriel Valley just east of Los Angeles. I had 100 mbps before since I was on an old Charter plan and they would not upgrade me to 200 unless I switch to a Spectrum plan which mean losing my promo. But now they finally upgraded me to 400 (at least for a year for $55/month) and they send me a new modem, D3.1.
     
    dlfl likes this.
  8. dlfl

    dlfl Cranky old novice

    9,141
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    Jul 6, 2006
    Dayton OH
    Thanks for the discussion, guys. I seems analogous to asking whether a 4-cylinder 1.8 Liter car can do 100 mph. The answer is of course “yes”, but a 3.0 Liter V6 will do it much more comfortably.
     
  9. tommiet

    tommiet Well-Known Member

    512
    252
    Oct 28, 2005
    Spectrum upgraded my internet from 200 to 500 Mbps 2 months ago after I called to negotiate the yearly cost increase. The $20.00 extra they wanted to charge me ended up being about $1.00 less than I was paying before. They also sent me a new modem as my old one was about 4 years old. Charlotte NC area......

    Spectrum/Charter can be a PITA.... But each year when they want to raise the cost, I call and get it reduced or removed. No threats... I just let them know I'm wanting to save some money and ask if they can help. Also the wife wants all the premium stuff, so my bill is higher than most. Spectrum probably gave me the discount to keep a high paying customer.

    DISH was no different.. Had them for years and when they sent a letter out telling folks of a price increase due to ESPN costing them over $8.00 per subscriber, I called them and told them I don't watch ESPN, and asked if they could remove it from my package. Was told no, but they gave me a $8.00 monthly credit. That discount stayed until I left them. Note: I was a high paying customer with 2 Hopper DVR's. So I believe that helped.

    Miss 16 tuners.. DISH was always ahead in that area over TiVo. And that was almost 10 years ago.

    BE SAFE......
     
    Last edited: Dec 29, 2020
  10. JimG19

    JimG19 Member

    82
    2
    Jun 30, 2005
    Following up. I never received cable cards. They canceled the order without letting me know. I decided to just keep using the roku app.

    Jim
     

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