Spectrum Business and tuning adapter activation

Not sure. But maybe you can walk the tech through the process. First, add the TA to your account, then just Enable it. Next time the TA tries to connect, it should sync up with your account and get enabled and start working.

Spectrum has either disabled or removed my TA several times over the years, and these key words (add, enable) usually do the trick for me. But I’m residential, not business.

Hope that helps if you don’t get a better answer.

 

Moca can mess with a TA. If you have Moca enabled anywhere on your coax network, put a Moca POE filter on the input of the TA. If you already have such a filter on your point of entry and no other filter, you could relocate that one temporarily just to get your system working, then replace after you buy another.

I assume you have a Cisco TA?

 

More key words: authorize and subscription.
8-blinks-pause means your subscription/authorization for the TA has expired. The cable plant has to push a re-authorization signal to your TA every 4 weeks or so. You can see the date/time to the second when your subscription expires in the PowerKey section of TA diagnostics under "Sub Expires". -- if you can get into the TA diagnostics, that is. Apparently they are so worried you might steal some unauthorized TA functionality they designed a system that requires this stupid business -- in addition to other entries they have to make to provision your TA.

 

Did you ever get this issue resolved engineerboy? My cable installer showed up friendly this morning but left frustrated about 3 hours later with the TA still blinking the 8 cycle.

Another installer is said to be coming sometimes tomorrow; Does anyone have anything I could suggest that he might do in case he can't get it to work either?

Thanks in Advance!

 

The only things a guy in the truck can do are 1) replace a tuning adapter, and B) call the CableCARD support guy to ask him to fix things for him. Some cable companies will pass you through to CableCARD support if you call in, others will only let their own field people talk to them.

In my experience, the TA usually isn't physically broken, but the firmware can become outdated, or if it sits too long on the shelf apparently it can get out of sync and won't connect until the support guy sent a reset signal; these are things only the remote guy can fix. A lot will depend upon how experienced he is (which is of course out of your control). A weak cable signal can prevent the TA from locking in, but the signal has to be pretty weak for the to happen; the installer should be able to determine whether there is a weak signal, but you might have to prod him (or he might be an inexperienced noob, in which case your time is wasted).

 

If you're having trouble with a TA or CableCARD on Spectrum, be sure to call their national CableCARD help desk at: 866-532-2598. Last I checked their hours extended way beyond 9-5 M-F, BTW.

 

I did get to work with someone over the phone yesterday whom I think was in elevated support but we could never get the TA to respond correctly, He said he would send a technician out that night but we were later called by other person from Spectrum saying no one was available and they would send someone today but refused to give me a more narrow time frame ,,,, (I think more than likely no one is coming)

In another thread here, I found out that Spectrum has recently required all its cable card users to have a TA so perhaps there is a shortage of new and working TAs at Spectrum? I did notice the technician brought in all his equipment unboxed and unwrapped so I am guessing the TAs he attempted to install had already failed with other customers!!!

 

Unless you're sure you have talked to the National CableCARD help desk, I recommend calling that number. Nothing to lose but a minute or two.