Sony Tv Causing My Tivo To Freeze

Discussion in 'TiVo Series3 HDTV DVRs' started by pashasurf7873, Jan 3, 2007.

  1. lpinnell

    lpinnell New Member

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    Nov 20, 2006
    Long Island, NY

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    After installing the UPS a couple days before Christmas, my Tivo ran great until last night. I got a black screen, no sound, no response. I used the TV and Tivo for a while, then turned off the TV. Half an hour later, I turned the TV back on, found a black screen. I had to turn off the UPS for 30 seconds, and back on. The Tivo booted once, thankfully. But I had to once again call Cablevision to have them reinitialize the cable cards. The cards came back needing copy protection authorization on the premium channels. The TV is the 60 in SXRD Sony TV.

    I think I am going to try one of those USB-To-Ethernet devices...

    Lee
     
  2. ashu

    ashu User title defunct

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    MD
  3. Feb 1, 2007 #103 of 188
    rgura

    rgura RobGTX

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    Feb 20, 2005
    Austin, TX
    I have the same issue, green screen, Sony HDTV and connected via HDMI, has happened 4 times in 10 days. :mad:
     
  4. Feb 1, 2007 #104 of 188
    bareyb

    bareyb Under Maintenance

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    Silicon Valley
    Are you connected to the ethernet port on the S3? I thought we had narrowed this down to an ethernet problem no? Perhaps not...

    I will say I got the freeze up on an S3 without the ethernet being connected. It happened to me twice. The cable cards were acting hinky so I went ahead and returned my S3 for a new one and so far it's been stable as can be. So not sure if the ethernet connector is the true culprit but in most of the cases I've seen here it sure seems to be...
     
  5. Feb 1, 2007 #105 of 188
    George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

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    What model of Sony HDTV do you have?

    Also, read this post by TiVoJerry who is a TiVo Engineer....

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=4816681&&#post4816681

    Send him a PM so that he can monitor your Series 3.
     
  6. Feb 2, 2007 #106 of 188
    tgaynor

    tgaynor New Member

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    Apr 16, 2002
    NJ, USA
    I have gone through four S3's all have had the same green/black screens and lock ups. I have a Sony KDS-R50XBR1 like some others on this thread.

    Has it been determined that it is a Sony and Ethernet port issue? Or is it just the Ethernet?

    I am unplugging Ethernet now.
     
  7. Feb 2, 2007 #107 of 188
    TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

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    Actually, if you are able to reproduce this easily, I would like to capture logs from a few failure incidents, if you're willing to help. I need diagnostic logs from a few more examples but have not received many volunteers.

    If you're willing to help, please PM me with your 15-digit TSN.
     
  8. Feb 2, 2007 #108 of 188
    AbMagFab

    AbMagFab What happened, TiVo?

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    There are a bajillion Sony XBR1 (SXRD) owners out there, and many of the S3 owners have these Sony TV's. The VAST majority have no issues.

    I would be shocked if it's anything other than something else in your environment, or some really weird way a few of you have things set up.

    I have a 60XBR1 (60" version of your TV), and the S3 since it first came out - never a hang problem.
     
  9. Feb 2, 2007 #109 of 188
    sjxmang

    sjxmang New Member

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    Jul 19, 2005

    No, I have tested this without any remote and still see the same results. IE as long as my Enet connection is used..

    sjc
     
  10. Feb 2, 2007 #110 of 188
    sjxmang

    sjxmang New Member

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    Jul 19, 2005
    Jerry,

    I sent you Private Message.. I can recreate this failure pretty quickly :) Been having this problem since last september, but as long as I dont have Ethernet done via Physical connection and use USB (Linksys 200M) I have had no failures..

    sjc
     
  11. Feb 2, 2007 #111 of 188
    TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

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    Looks like my last request has yielded several testers. Thanks for the help.

    Food for thought (if you're a tester, check it out and let me know via PM):
    Everyone reports using HDMI connected to a Sony and the built-in ethernet.
    What video settings do you use? (hybrid, native, fixed)
    If you encounter this regularly, what buttons do you press for your startup sequence? (TV power, then TiVo Central)
    Are you using the TiVo remote or a different one (if so, which)?

    I'm wondering if the video mode has anything to do with this. As such, if you're not using Fixed, try pressing the TiVo button first to bring up menus before powering on. If the problem still happens, that's one data point down.
     
  12. Feb 2, 2007 #112 of 188
    George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

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    Do you use the Ethernet port on your Series 3?
     
  13. Feb 3, 2007 #113 of 188
    rocull

    rocull New Member

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    Mar 13, 2006
    Chicago, IL
    In my case, the solution has been switching the S3 from the built-in Ethernet port to a USB Ethernet port. It's been 2 weeks now without any problems, where before I had problems on an almost daily basis.
     
  14. Feb 3, 2007 #114 of 188
    superhomey

    superhomey New Member

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    Feb 3, 2007
    Got my S3 a month ago and it crashed a few days ago. Started rebooting by itself, now it's locked up and won't do anything. Rebooting it doesn't fix it. It's hooked up to an old 27" Sony CRT via S-video and the wireless Tivo USB adapter. My S2 is hooked up to the same TV and works fine. I think that rules out ethernet and hdmi as culprits.
     
  15. Feb 3, 2007 #115 of 188
    tgaynor

    tgaynor New Member

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    Apr 16, 2002
    NJ, USA
    superhomey,

    Your issue does not seem to be the same as the others. All of the others reported are fine once the unit is rebooted.

    Is yours still unusable? Sounds to me like a bad hard drive.
     
  16. Feb 3, 2007 #116 of 188
    George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

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    If you have Cablecards and are in a reboot loop that is a different issue. I have also experienced that. I typically have to pull the Cablecards reboot the box and then put the Cablecards back in one at a time. I am sure there is another thread about the reboot loop issue.
     
  17. Feb 3, 2007 #117 of 188
    superhomey

    superhomey New Member

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    Feb 3, 2007
    George, I just removed the cablecards, rebooted and reinstalled them. Unfortunately it locks up as soon as I press a button. Maybe it is the harddrive. I just PM'd TivoJerry, maybe he can help.
     
  18. Feb 3, 2007 #118 of 188
    George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

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    Jan 30, 2003
    Columbus,...
    Yeah, it sounds like you have a different issue and need to call TiVo support. Good luck.
     
  19. Feb 7, 2007 #119 of 188
    sjxmang

    sjxmang New Member

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    Jul 19, 2005
    I have been back on the Physical Enet connection since Sunday and no crashes as of yet.. weird....so far not problems...
     
  20. Feb 8, 2007 #120 of 188
    pottsee

    pottsee New Member

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    Jan 27, 2007

    Jerry
    -sony SXRD 60
    -Wired Ethernet connection (haven't tried going back to the usb adapter yet thats a work-around not a solution)
    -used lowest remote code number and highest but got another lock today
    -monster(R) power center
    -no cable cards
    -only 2 lock so far both when using the sony remote to start the tv


    Hope you get enough info for more significant testing
     

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