Sony Tv Causing My Tivo To Freeze

Discussion in 'TiVo Series3 HDTV DVRs' started by pashasurf7873, Jan 3, 2007.

  1. Jan 7, 2007 #21 of 188
    George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

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    Email them and give them the links to these 2 threads. I will do the same.
     
  2. Jan 7, 2007 #22 of 188
    DeathRider

    DeathRider New Member

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    After reading thst thread, would it be possible to just disconnected the HDMI cable from the TV so there is no connection between the TiVo and TV while thw TV is off?

    I would think it easier if it works, still would be a PitA...
     
  3. Jan 7, 2007 #23 of 188
    pashasurf7873

    pashasurf7873 New Member

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    so far what seems to work with the least problems is to use only component cables, turn the tivo off after the TV turns off, then the next time i turn the tv back on, i wait till tv is on and THEN i power on my Tivo. 2 days now with no freeze up. Crossing my fingers every time.
    Aloha
     
  4. Jan 7, 2007 #24 of 188
    SCSIRAID

    SCSIRAID Active Member

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    Why are you turning the Tivo off? Do you really mean OFF or do you mean STANDBY. You really dont even need to take it to standby.

    Are you saying that even with a component connection (no HDMI cable connected) your tivo locks up when you power on the TV? If so.. it sounds like you have a power problem.
     
  5. Jan 7, 2007 #25 of 188
    skydivewags

    skydivewags New Member

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    Again, I ask, how do you know it is locking up when you turn your TV on?????

    Perhaps it locked up by itself while your TV was off.

    What kind of screen are you seeing?????? ( where is it locked up? )

    If you have another small TV, hook it up through another output, and turn it on first to see the status of the TiVo before turning on your Sony.

    As an electronics technician, I am telling you, you need to start doing some troubleshooting.

    I highly doubt that your TV ( a simple display device ) is causing any trouble with your TiVo. If the TV is sending any bad signal through the component cable, that means you have a defunct TV, and you need to take it back.

    I would put money down that turning your TiVo off, is simply preventing it from locking up while your TV is off, for the simple fact that the TiVo is OFF!!! It sounds like you need a new TiVo.
     
  6. Jan 7, 2007 #26 of 188
    bareyb

    bareyb Under Maintenance

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    That's what I've been saying all along. I simply don't see how it's possible. MAYBE the HDMI "might" be the culprit since there is at least SOME type of communication going (the "handshake") but beyond that unless that TV is sending something BACKWARDS through the component cables I don't see how this could be possible.

    I also had this same problem and it was not related to my Sony TV at all. I swapped my box and got new cards and one of the two fixed it. Not sure why nobody has taken the time to plug the S3 into a different TV... I really think people are barking up the wrong tree.
     
  7. Jan 7, 2007 #27 of 188
    pashasurf7873

    pashasurf7873 New Member

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    when i said off, i meant standby, and the reason i know its when i turn the tv on is because i have connected a 13" tv to my composite out to test it. works fine, as soon as i turn my sony tv on (connected by component and/or hdmi) the screen on the small tv goes black, somtimes accompanied by a screeching static noise, on top of that the tivo and the clock are frozen on the exact time i tuned the tv on, and will stay frozen that way until i unplug the unit.
    and yes it does it with comonent also. there are other threads, including this one with others experiencing the same problem.

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=329343&page=1&pp=30

    thanks for the feedback
     
  8. Jan 7, 2007 #28 of 188
    bareyb

    bareyb Under Maintenance

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    It's awfully weird to me that you are NOW saying you plugged in another TV. You were asked several times if you did this over the last four days or so and posted several times without any mention of it. Temporary amnesia? :rolleyes:
     
  9. Jan 7, 2007 #29 of 188
    George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

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    Your TV is the 50" Sony SXRD correct? KDS-R50XBR1 ? When your TiVo freezes is the screen completely green?

    That is what I saw on my 60" Sony SXRD KDS-R60XBR1 once so far.

    I have mine hooked up to my TV via one of the 2 HDMI ports. One time I came home and turned on the TV (the TiVo at that point is on all the time and I don't use standby) and when the screen came on it was a solid green. After I pulled the power cord from the box and plugged it in and it booted up ok, I looked at the shows it had recorded and it had successfully recorded a show 2 hours prior to me turning on the TV. So it died sometime between then and me turning the TV on.

    As for what actually caused it to lockup is unknown at this point. It only happened that one time. I had since used Warlords advice and have been putting the TiVo in standby mode when I am done watching the TV for the evening and turn it off.
     
  10. Jan 7, 2007 #30 of 188
    MrHat

    MrHat New Member

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    maybe the tivo is defective. seems to be the case with mine. i have a sony tv. i dont think thats the problem...neither did tivo tech support
     
  11. Jan 7, 2007 #31 of 188
    George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

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    Well obviously it is an issue with the TiVo since it is crashing. What triggers it to lock up might only happen with certain models of TV's which can make this tough to troubleshoot.

    What model of Sony TV do you have?

    AbMagFab's earlier post about power made me think that is also a possibility (at least in my situation). I have a APC UPS Back-UPS 500 that probably can't handle all the equipment I have plugged into it. Every now and then an alarm goes off when I turn on my TV and AV Receiver at the same time. My TiVo was also plugged into that UPS. Maybe the one time my TiVo S3 locked up there was enough drop in power as I turned on the TV and Receiver. That is a possibility I am looking into and in fact have moved the TiVo to its own UPS (I had another small one I wasn't using). We will see what happens.
     
  12. Jan 8, 2007 #32 of 188
    SCSIRAID

    SCSIRAID Active Member

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    I suspect the Tivo power supply. One poster suggested (but aparrently nobody has tried yet) plugging in the TV or the Tivo into an extension cord and plug the extension cord into an outlet in another room on another circuit. Or plug the Tivo into a UPS.
     
  13. Jan 8, 2007 #33 of 188
    skydivewags

    skydivewags New Member

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    This should be the next step in the troubleshooting. Although as most will know, if it's a big power sag that is causing the problem, the whole house is essentially on the same circuit. For example your fridge starts, the lights in the whole house will dim.

    Also, have you tried to turn the TV on without using the remote? I doubt this is the problem.


    And for the next step, if you say that this is happening no matter how you have the TV hooked up to the TiVo, (component, or HDMI), remove all connections between the TV and TiVo then turn on the Sony, and see what the little 13" TV shows you. If it locks up, it must be a power issue.

    We need to eliminate things to find the real reason this is happening, and it sounds like you have this problem more consistent than anyone else. It's the people that don't have it happen very often that will have more difficulty troubleshooting the problem.
     
  14. Jan 8, 2007 #34 of 188
    George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

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    Yesterday I plugged my S3 into its own UPS. Last night I put my S3 into Standby mode and turned off the TV (Sony SXRD (R60XBR1) HDTV.

    Something weird happened today when I turned on my that I have my TiVo S3 connected via HDMI to. I turned on the TV and then pressed the TIVO button on the remote to wake up my S3 from standby. The screen I saw on my TV was the Welcome TiVo is powering up screen! It went through the usual boot up process. So what the heck happened there?
     
  15. Jan 8, 2007 #35 of 188
    SCSIRAID

    SCSIRAID Active Member

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    Try not putting the Tivo into standby and do the same thing. Standby is useless.
     
  16. Jan 8, 2007 #36 of 188
    lpinnell

    lpinnell New Member

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    I have a Sony KDS60XBR1 connected to an S3 using HDMI. The S3 worked for about two weeks, and then started crashing to the green screen, similar to how others here have described. After about four weeks of this, Tivo swapped out the first box, and the second one worked for a week before starting its weekly crash routine. Then my second S3 downloaded the 8.0.1c software revision just before Christmas, crashed one more time probably because it was trying to intentionally reboot to the new software revision. I went through the S3 unplug/replug ritual one last time. Three weeks later, it has been working fine ever since.

    When I had to unplug the S3, I always had to call the cable company to re-initialize the Cable Cards, and wait 20 to 30 minutes for the cable cards to become fully initialized.

    I am on Cablevision of Long Island.

    Lee
     
  17. Jan 8, 2007 #37 of 188
    pashasurf7873

    pashasurf7873 New Member

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    Hawaii
    well, sorry to hear i'm not the only one with this problem, and as in the other thread it seems to involve only Sony (sxrd) TV's. mine went two whole days without freezing (using component only) and it just froze up when i got home today. i haven't tried a ups yet. was thinking about unplugging the component cables before i turn on my tv for a few days to see if that helps. i'll report back.
    thanks for all the feedback.
     
  18. Jan 8, 2007 #38 of 188
    pashasurf7873

    pashasurf7873 New Member

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    Sep 22, 2006
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    p.s. i have the 8.01C software version and my screen freezes up black not green.
    i sure hope we can get to the bottom of this.
    Aloha
     
  19. Jan 8, 2007 #39 of 188
    George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

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    I had put it in standby to see if that helped (that is what Warlord suggested). Because when I came home the other day and turned on my Sony SXRD HDTV the screen was completely green and the TiVo did not respond to any commands from the remote. The TiVo had not been in standby that time.
     
  20. Jan 9, 2007 #40 of 188
    lpinnell

    lpinnell New Member

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    p.s.... I, too, added a UPS to my Tivo. Since that involved unplugging the Tivo, once I plugged the Tivo into the UPS, I had to call Cablevision to re-initialize the cable cards...

    In the interest of potentially contributing to the solution to the Sony crash mystery, I also have a 3 year old Sony 5 DVD changer connected via component cable to my 'XBR1, and a HK DPR-2005 HT receiver connected to everything via TOS or coax digital audio cables. I ordered my 'XBR1 before it even hit the market, around Oct 05, I believe, so it is likely an 'early rev' model, be that good or bad, relative to the Sony/Tivo crash mystery.

    HTH,
    Lee
     

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