Sonic MyDVD crashes during transcoding

Discussion in 'TiVo Home Media Features & TiVoToGo' started by spookcomix, Sep 12, 2005.

  1. spookcomix

    spookcomix New Member

    2
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    Sep 12, 2005

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    Well, I went and registered Sonic MyDVD. Unfortunately, now that I try to burn DVDs, it crashes during or right after the "transcoding" process.

    I've been able to burn a DVD with MyDVD using a non-Tivo file.

    Any suggestions? My PC has all the latest updates, as does MyDVD. I've tried Sonic's support web site...but that was over 2 weeks ago that I left a message for them and they *still* have not responded.

    Any help is appreciated. Many thanks!
     
  2. PaulaBerge

    PaulaBerge Affected Member

    131
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    Dec 6, 2002
    Woodbury,...
    What version of TiVo Desktop are you using? I had this same problem and got this response from Sonic:

    [David McPhail -- 07/06/05 02:36 PM]
    Hi Paula ,

    1)Uninstall Tivo Desktop 2.1 from Add/Remove Programs

    2)Install Tivo Desktop 2.0 available from here:

    http://www.tivo.com/desktop/TiVoDesktop2-0.exe

    Let me know if it still gives you an error.

    Regards

    It worked, but I have to continually uninstall and reinstall 2.0 lately because something changed after the 7.2 upgrade.
     
  3. miekel

    miekel New Member

    7
    0
    Sep 20, 2005
    I am having the same problem. I purchased MyDVD for the sole reason to be able to burn DVDs from Tivo. I get the "Windows has encountered an error" message and it crashes. I have done all of the following but it still crashes. I had an older version of DVDIt installed on my PC prior to installing MyDVD. I also had Tivo Desktop 2.1 installed initially. Here are the things that I have done so far:

    1. Verified that issue only occurs when burning Tivo files
    2. Upgraded from Tivo desktop 2.1 to 2.2
    3. Uninstalled Tivo Desktop 2.2 and installed 2.0
    4. Uninstalled MyDVD and reinstalled
    5. Performed a clean Uninstall for my DVD and reinstalled
    6. Performed a clean uninstall for all Sonic software and reinstalled MyDVD

    I spent about 6-8 hours on this problem and will ask Sonic for a refund soon unless some smart person here can help me figure out the issue. I am running XP Pro on a high end laptop. Any ideas?
     
  4. corbishley

    corbishley New Member

    8
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    Jun 3, 2005
    Skillman, NJ
    That solution worked for me too. Hard to believe that after all this time Tivo and Sonic still don't have it together.
     
  5. Oct 2, 2005 #5 of 29
    dmkerwin14

    dmkerwin14 New Member

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    Oct 2, 2005

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    ... by deleting tivo-to-go and all sonic apps, deleting all references to either from the registry, reinstalling sonic, then installing tivo 2.0. what an incredible hassle. sonic was completely unhelpful.
     
  6. Oct 4, 2005 #6 of 29
    ksladek

    ksladek New Member

    2
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    Oct 3, 2005
    I'm having the same problem, but it's somewhat reassuring to know I'm not alone. Get this though-- I called Sonic and they said that I needed Tivo desktop 2.0. I went looking for this on the tivo website w/o luck so I called Tivo and after a FULL HOUR on hold, was told that Sonic is definitely NOT Tivo compatible, and the customer support guy didn't even know it's written all over their website as the program to use. Nice that they can be compatible! Or helpful! So I found this... I uninstalled and reinstalled and NOTHING. The same crash right after the audio transcription. What a royal pain! In the morning I fully intend on calling Tivo, again, and giving them a piece of my mind. These machines are too much money to not work properly and not have good and competent tech support! I'll let you know what they say.
     
  7. Oct 4, 2005 #7 of 29
    azitnay

    azitnay Active Member

    2,977
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    Jan 20, 2003
    Washington,...
    You certainly don't need to use TD 2.0 with Sonic (2.2 works fine for me), but if you absolutely need 2.0 for some reason, you can still download it straight from TiVo:

    http://www.tivo.com/desktop/TiVoDesktop2-0.exe

    It's not linked to from anywhere to my knowledge, but the URL still works.

    Drew
     
  8. Oct 4, 2005 #8 of 29
    nkuefler

    nkuefler New Member

    11
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    Jun 14, 2004
    Same problem. Sonic says use 2.0 which I downloaded from this forum. TIVO says sorry but it is not their problem at all- wait for a patch. I will try the 2.0 and see what happens.
     
  9. Oct 4, 2005 #9 of 29
    ksladek

    ksladek New Member

    2
    0
    Oct 3, 2005
    I got Direct Show Dump for free (download online) which converts the Tivo files to MPEG which can then be used by any DVD burner. After trying since last Thursday, I got my DVD burnt! SO happy!

    Oh, and Tivo says it's Sonic, Sonic says it's Tivo... just get the DSD software and call it a night.
     
  10. nkuefler

    nkuefler New Member

    11
    0
    Jun 14, 2004
    No luck with 2.0. Exact same thing happened. Will check out Direct Show Dump and see if that works. Guess I am stuck with the Sonic software. Is it any good for other things?
     
  11. Stone1717

    Stone1717 New Member

    102
    0
    Aug 28, 2003
    Hi All,

    I'm having the same problem, so I tried to instal TiVo Desktop 2.0 (from the link above). However, on install, I'm getting a TiVoBeacon error...and the install is aborting. Anyone have an idea on what this error is all about? Any suggestions would be greatly appreciated...thanks!!!
     
  12. woolybugger

    woolybugger The Sweetest Chef

    3,307
    3
    Nov 11, 2004
    Neverland
    I am in the same boat and have tried everything mentioned here as well as what Sonic FINALLY told me to do....

    There are a few thing that can cause this issue but we would like you to address the burn function at this point-
    PX engine updates for MYDVD and DVDit -Burners
    Also try going into My Computer, Control Panel, System, Hardware tab, Device manager, DVD/CD-ROM Drives, then select your burner and uninstall it by right clicking on it. Once uninstalled, just restart.

    Upgrade took / lost drives away
    Fortunately, we have a patch for this.

    1) Download the patch
    http://patches.sonic.com/UM/pxhpinst.exe

    2) Double click the .exe

    3) Reboot the computer.

    Your drives should appear back. If not, I’d like you to go into the registry by going to Start, Run, then type regedit. Once in there, go to Edit then Find.

    1) Search the Registry for "lowerfilters" (you will most likely find multiple instances)goto the find option and type in “lowerfilters” .

    2) Every time one comes up, look for the value of "PXHelp20" under the Data column next to the name. Remove it (right click and delete the key)

    3) After cleaning all instances, reboot and the OS should detect the devices appropriately

    This should resolve your issue. If it does not, try looking for more lowerfilters with these values. But be careful, do not delete any values that you’re not sure about, as this could damage up your system. After finishing up in the registry, restart and see if it made a change. If not, run the PX Engine from below and try again.

    Update PX Engine:
    http://patches.sonic.com/PX/pxengine1_08_34a.exe




    But I still get the stupid Windows error. I am so aggravated right now I could scream. Does anyone have any other ideas?
     
  13. PatC

    PatC New Member

    31
    0
    Nov 10, 2005
    I have the same problems. TiVo Tech says call Sonic, Sonic says uninstall MyDVD and Desktop 2.2 and reinstall both Sonic and Desktop 2.0 as posted above. Anyone get Desktop 2.2 to work with Sonic? Thanks, Pat
     
  14. azitnay

    azitnay Active Member

    2,977
    0
    Jan 20, 2003
    Washington,...
    MyDVD has worked fine for me with every TD 2.x release (not that that's very helpful to you, aside from confirming that it does indeed work for some of us).

    Drew
     
  15. naybag

    naybag Member

    69
    0
    Feb 22, 2005
    Washington, DC
    Any real ideas or fixes for this problem. I am definitely encountering the same "MyDVD" crashes. I also can't edit any of the Tivo videos.
     
  16. morac

    morac Cat God TCF Club

    13,289
    1,628
    Mar 14, 2003
    NJ
    Other than Sonic's official solution which is reverted back to TiVo Desktop 2.0 there are no official fixes.

    When I emailed Sonic in August they told me that they would release MyDVD 6.2 within a month which would fix the problem. Since it's been around 3 months and they seem to be promoting their other products over MyDVD I don't think this is going to happen.

    I have the same issues and came up with a work around which I posted a few months back.

    That said I can't see how TiVo can still advertise for Sonic's MyDVD software as the official method for burning TiVo shows to DVD when it doesn't even work for most people with the latest TiVo Desktop software.
     
  17. morac

    morac Cat God TCF Club

    13,289
    1,628
    Mar 14, 2003
    NJ
    This is an upgrade for MyDVD 5.x. It was released on August 5, 2004. This pxengine is actually older (1.8.34.500) than the drivers that come with MyDVD 6.1 so I would highly advise against installing it. Especially since MyDVD 6.1 doesn't use the pxengine.

    Basically I've come to learn that Sonic's support has no clue about anything. Considering most of the support emails I send them either never get answered or take months to get a response (which is usually wrong) I've just given up on ever getting support from them.
     
  18. woolybugger

    woolybugger The Sweetest Chef

    3,307
    3
    Nov 11, 2004
    Neverland
    did the MyDVD 6.2 update ever come out? and does it make any difference?
     
  19. morac

    morac Cat God TCF Club

    13,289
    1,628
    Mar 14, 2003
    NJ
    No it didn't. And I have no idea when or even if it will come out.

    From what the support guy said it looked like you'd have to specifically request it through support (yeah right) or buy it.

    I've pretty much given up on Sonic at this point since it's pretty obvious they teamed up with TiVo just to get more people to buy their MyDVD software. They don't seem to care if it works or not. The sad part is TiVo seems to not care either. If they did, they'd offer more choices than just Sonic.
     
  20. woolybugger

    woolybugger The Sweetest Chef

    3,307
    3
    Nov 11, 2004
    Neverland
    ugh, oh well. what a PITA this has been! :mad:
     

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