I have Tivo Premiere, and have been using for since the beginning of this year. I have been getting the "Software update notification" dark-grey, box pop up every 24 hours. There are two buttons in this box - "OK" and "Cancel"... Cancel button is highlighted. I can NOT get my remote controls to do anything on this pop up box...I can not select "OK", I cannot move the highlight... my remote acts as if it's dead. Then the "software update" notification box disappears and I have to wait for 24 hours for it to reappear. But my remotes are not dead. I have 3 remotes that all work... on my Tivo Premiere, when I am watching TV or shows, all functions work just fine. It's only when this pop up box appears, I can't do anything. 1. How can I highlight the "OK" button and click it to make the software update start?? Am I doing something wrong? are there buttons on the Tivo unit itself that I should be using? 2. Alternatively can I initiate the software update any other way, can I force the update to happen, without waiting for 24 hours? note: I have tried to force the "Connect to Tivo Service" many times in a row... that connection happens just fine, but the new software update does not reappear. Let me know if there is something I can do..