Software Update Questions (connection problems)

Discussion in 'TiVo Help Center' started by miller890, Jan 4, 2006.

  1. miller890

    miller890 Member

    352
    0
    Feb 15, 2002
    I am replacing a hard-drive and I am running into some problems downloading the 7.2.1 software update over dialup. I am curious to know...

    Typically, how long should it take to receive the full 7.2.1 software update or what is the size of the download when updating very old software?

    Is a Series-2 (140) TiVo smart enough (at version 3.2*) to resume a download where it left off, if I am having dialup disconnect problems?

    *One of my 120GB drives is failed and I am attempting to update my original (version 3.2) 60GB TiVo drive before I image the new 250 GB drive. The problem I am having is that Vonage VoIP dialup keeps disconnecting. I have made numerous connects, some as long as one-hour and one that went for two hours before a failed disconnect. Obviously once I make it past the software update I can use the network connection.

    I have contacted Vonage and as part of their scripted support procedures they recommended using the TiVo (212) area-code dialup numbers, dial tone detect off, and usage detect off. The Vonage support person also made some adjustments on their end for some minor improvements. I was previously only connecting every 8th attempt, at least now I am connecting but TiVo can not stay connected for the full download.
     
  2. funtoupgrade

    funtoupgrade New Member

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    0
    Mar 15, 2005
    The software updates can take many hours and if you do not do a "test connection" the unit will resume where it left off on the download. Based on other posts I have read over past few months the best advice is to keep forcing downloads until you get the "pending restart" message on the system info screen. Forcing a restart at that point actually installs the 7.21 and you should be back in business ready to make that valuable backup in case there are ever more problems.
     

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