Software 9.4 just hit my S3…

Discussion in 'TiVo Series3 HDTV DVRs' started by kucharsk, Jul 15, 2008.

  1. Quaxtro

    Quaxtro New Member

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    Sep 25, 2007

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    My wife and I were just watching a bunch of youtube videos via our TivoHD.
    You can find youtube in: Tivo Central-->Find Programs and Downloads-->Download TV, Movies & Web Video-->youtube

    I'm not a huge youtube fan but its nice to see various training videos of hobbies and products I'm interested in on our tv while sitting on the couch in our living room. My wife however is going nuts that we can watch youtube on the tv! :eek: :eek: :eek:
     
  2. bmgoodman

    bmgoodman Member

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    Dec 20, 2000
    Northern...
    I bought into this thinking, Jerry, until I replaced my HD with a new 1 TB WD. I ran full diagnostics through twice on the new drive, with no errors. I *still* have occasional freezes that seem to occur only when turning on the TV and bringing the Tivo S3 out of standby. How do I know it wasn't frozen beforehand? Well, I'm not certain, but one symptom of the freeze is that I cannot enter standby again. In other words, even with no screen output, I see the S3's OLED clock turn on, but it will not turn off again. If it were frozen in advance of turning on the TV and bringing the S3 out of standby, I doubt that the clock would turn on at all.

    I've even gone so far as to try to remotely access the S3 in this "frozen with no video" situation from my computer and my S2 Tivo. In most cases, I can still access the S3 to see the Now Playing list for several minutes until the S3 finally reboots.

    Allow me to invite you to examine my logs to see if you can determine anything. I do not believe this is a HW problem, unless you're perhaps counting the HDMI handshake as a HW problem.
     
  3. rkrenicki

    rkrenicki New Member

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    Oct 26, 2005
    Is there going to be a priority request form to request getting 9.4 pushed to my Tivos? I have two TiVO HD's, neither of which have received the update, I have been forcing a connection once or twice a day since I heard that it was being pushed.
     
  4. morac

    morac Cat God TCF Club

    15,134
    2,608
    Mar 14, 2003
    NJ
    I'm assuming you are using HDMI? I've seen this once or twice in the past and it usually involves doing something on the TiVo while the TV is being turned on (doing it's HDCP handshake). For example hitting the TiVo button a few times while turning on the TV. I haven't seen this problem recently though.

    It does sound like a handshake problem though.
     
  5. bmgoodman

    bmgoodman Member

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    Dec 20, 2000
    Northern...

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    I've done this with both my old universal remote (One-For-All, JP1-based) and my new Logitech Harmony One. With the latter, I assume it is issuing the same commands / same sequence / same timing, which should make it happen fairly repeatably, rather than occasionally. Again, this isn't more than about once per week.

    I think I'll start keeping a log of these events to see if I can see any pattern.

    I was hoping 9.4 was going to take care of this, but it doesn't seem likely Tivo programmers will fix a problem they don't know exists. Unless it's an accidental fix!
     
  6. Flyinace2000

    Flyinace2000 Member

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    Aug 2, 2005
  7. jrm01

    jrm01 New Member

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    Oct 17, 2003
    Pittsburgh
    No Priority Request Form for this. We'll all get it in due time.
     
  8. MickeS

    MickeS Well-Known Member

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  9. erick0305

    erick0305 New Member

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    Jul 7, 2008
    Connecticut
    I have Cablevision and I actually called today and they do not have a date. I haven't received the 9.4 update as of yet. I am sure the update would not start going out unless the adapter is ready to be released soon. I hope I get the update and the tuner soon.
     
  10. ebrough

    ebrough New Member

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    Jul 17, 2008
    I tried my local Time Warner in SC and they have no idea about tuning adaptors. I hope this changes soon.
     
  11. TiVoPony

    TiVoPony New Member

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    May 11, 2002
    Alviso,...
    That's absolutely correct, there is no priority list. The general rollout of software for the Series3 and TiVoHD will go fast enough (once it begins) that a priority list wouldn't be of any real practical use.

    At this point, we've entered what's called the Customer Support Ramp. It's simply a period of time where we give the software to a small number of random customers. We then measure the rate of calls/support required by those customers, allowing us to properly gauge the impact on customer support when the big switch is thrown to start the full release to everyone.

    The CS Ramp phase typically takes two weeks (not always, just typically), and there is no priority list, no way to 'get it'...it's completely random for a reason. We wouldn't have an honest sense of the support impact otherwise.

    I'm glad you all are enjoying the new improvements. :D

    Pony
     
  12. erick0305

    erick0305 New Member

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    Jul 7, 2008
    Connecticut
    Is there a set date that everyone will be upgraded?
     
  13. yunlin12

    yunlin12 Tivonation Citizen

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    San Jose, CA
    Post #37
     
  14. TiVoPony

    TiVoPony New Member

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    May 11, 2002
    Alviso,...
    Let me add some color to what Jerry is saying here.

    We know that there are customers experiencing freezes and hangs, and this software release we believe addresses a source of those for the TiVo HD products. That's good news, but as always we're cautiously optimistic, there can always be multiple issues that appear to have very similar symptoms. This makes it very difficult to say with certainty that we've addressed each and every case out there.

    That's what Jerry is trying to get at regarding the Series3 and the 'disconnect your coax' freeze. We've brought a number of boxes in-house, and it turns out that some of them had a hardware failure, and we took care of those customers per our normal support policies. Other boxes that we've seen with these symptoms were not hardware related, and we continue to investigate. We do know that this latest software release is not expected to help in these cases.

    In short, we continue to investigate this, and if you have an issue you should of course contact customer support.

    Thanks!
    Pony
     
  15. Gavroche

    Gavroche Member

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    May 26, 2007
    State of...
    It leads one to wonder how so many units could have started experiencing a "hardware issue" with the same symptoms at the same time.

    It sounds suspicious, especially considering that I've already had my S3 replaced by Tivo and the new one exhibits exactly the same symptoms with HD programming. (Slow Down, then freeze, the reboot on it's own - with 9.3a of course.)

    I am really finding it hard to believe that so many customers have experienced the same hardware issues at relatively the same time.

    If this is true, then as another poster has stated... how do we know a replacement unit will fix the problem and does not have similar hardware issues, especially considering that when you do an out-of-waranty exchange you're only given a refurbished unit.

    I am extremely skeptical of all of this, and at this point I'm not sure I will remain a Tivo customer. How many times do I have to get my S3 replaced until I get one that works? If it's really a "hardware" problem, then the bottom line here is that Tivo sold us (and exchanged for us) crappy units.

    $800 for a box that lasted just over a year is a bit ridiculous in my book.

    EDIT: I should mention here that my S3 functions perfectly as long as no HD channels are ever tuned. This in itself leads me to believe it is not a hardware issue, though I do admit that because HD programming takes up a much larger amount of space on the Hard Drive that it could be something that only manifests itself in this situation. Still, it does seem unlikely to me.
     
  16. lessd

    lessd Well-Known Member

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    CT
    This was said before but there are so many different problems that look smaller its hard to post to the correct thread, I would suggest that somebody on this form that had problems and got 9.4 start a thread stating what if any problems they are having with v9.4 or don't have any more, then maybe we can find out what problems were not solved with v9.4, I got 9.4 on one Series 3 (648) but i never had any problems with that TiVo so i not going to start the Thread.
     
  17. mattack

    mattack Well-Known Member

    25,706
    678
    Apr 9, 2001
    sunnyvale
    There's one bug that's a lot more prevalent in 9.4.

    1) Fast forward/skip all the way to the END of a show.
    2) Try to rewind
    -> you basically can't. You're sort of 'stuck' at the end. I can have it show << and nothing happens. If I go into 3 rewind <<<, after a WHILE (seconds) it will actually start rewinding.

    I say more prevalent since I did see similar issues about being 'stuck' at the end of a recording, but it's much much much easier to make happen in 9.4.

    (All of my recordings are analog basic in case that makes any difference.. Oh, how I wish there were a real bug reporting system we could use.)
     
  18. TerpBE

    TerpBE Go Terps!

    697
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    Jan 23, 2003
    Philly 'burbs
    So now that we have the "skip ahead/back 1 day" in the guide, it would be REALLY helpful if they added some visual indicator in the guide that indicates what shows are scheduled to be recorded - like a different color background or red circle by the name. (Hey, I can dream!)
     
  19. Deanq4

    Deanq4 TiVo Lover!

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    Sep 30, 2005
    Forest Grove OR
    Has the new version addressed the FIOS pixelation issue? Or is that more of a hardware thing?
     
  20. slowbiscuit

    slowbiscuit FUBAR

    4,690
    629
    Sep 19, 2006
    In the ATL
    +1.

    Cable DVR's have this, ReplayTV's have it, c'mon Tivo it can't be that hard to show what's being recorded in the guide. If the guide is finally usable day by day, it would be great to see at a glance what's being recorded so you don't inadvertantly try to record something again.
     

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