Software 14.1-01-3-746 - bug list

Discussion in 'TiVo Premiere DVRs' started by jfh3, Mar 28, 2010.

  1. Phantom Gremlin

    Phantom Gremlin Active Member

    1,581
    5
    Jun 20, 2002
    Tualatin,...

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    That's not true.

    There are other reasons for standby. An important one is you won't get the channel forcibly changed when your cable system rebroadcasts an Emergency Alert System test message, which is a weekly occurrence for Comcast in my area.

    Just because you can't think of any other reason for standby doesn't mean there isn't one. Because there is.
     
  2. diamar

    diamar New Member

    69
    0
    Oct 1, 2002
    Seattle, WA
    Here's a new -- and seemingly weird -- one.

    So I've been trying to figure out why my Premiere XL was locking up when I tried to view my other TiVo's (S3) recorded shows for transfer.

    I think that renaming the TiVo (which I did on the TiVo website using DVR preferences) somehow screws up MRV and Cablecards.

    Symptoms are:
    1. Rename the Premiere on the TiVo.com website
    2. Later on, scroll to the bottom of the My Shows list on the Premiere to view recordings on the S3. The screen locks up and the Premiere needs to be restarted. This can be repeated over and over again until the following step happens.
    3. After a while, no live channels are being received. If I go to the Cable Card Decoder Menu and Test Channels, it tells me that I'm tuned to "Cable Channel 4041 DCT0416" when the actual channel should be 704. This looks to me like some Motorola model number (no cable boxes in my house, just Cablecards).
    4. Eject the Cablecard, put it back in. No channels are received, but at least the goofy Channel message is gone.
    5. Several hours later, the channels are all back again

    It seems to be independent of the HD or SD menus. I think it's happened every time I've renamed it, but that could just be a coincidence. It's possible there's another trigger, but I don't want to try to figure it out anymore (given that it gives me about 12 hours of cable outage every time).

    Not sure if it matters, but there's an ESATA drive attached to the Premiere.

    Definitely some code in there that's not ready for prime time.
     
  3. richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    Wow, that is odd. :confused: How long are you waiting for the renaming to take effect? Whenever I've done that it can take up to a day or more for everything to update. When I changed our Premiere XL's name I think it took a good 24 hours or so.

    When you've looked at your other TiVo's is the Premiere's name actually changed? Just curious as it may or may not have anything to do with the other issues. IIRC some folks have had to reboot both the changed box as well as their other TiVo(s) to get them all to update, and again, it took some time for the Mother Ship to actually update the name change. I can't imagine renaming the box could have anything to do with cable card activity, but you never know I guess. My WAG is that there is simply a cable card problem and it might be a coincidence or something you're doing may be triggering (or exacerbating) the issue.

    BTW eSATA drives are famous for causing glitches of various sorts. Have a look here for some options that may or may not apply if things don't improve...

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=7553444#post7553444

    Best of luck and let us know how it goes!
     
  4. diamar

    diamar New Member

    69
    0
    Oct 1, 2002
    Seattle, WA
    The eSATA drive doesn't seem to be misbehaving. I haven't had any storage-related problems.

    The delay between renaming and the strange problems is on the order of an hour or two. I didn't check to see if the renaming had come through.

    I tend to think it's renaming because it also happened to my S3 when I renamed it (though the symptoms were slightly different). For the S3, all the channels disappeared after the renaming but when I re-ran guided setup, they came back. Now it's entirely possible that I could have ejected the CableCards and seen the same problems I had with the Premiere.

    And it might be a networking-related problem with MRV that comes about from the renaming.

    All my channels are back this morning, and I'm never renaming anything again. :)
     
  5. richsadams

    richsadams Well-Known Member

    9,078
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    Jan 4, 2003

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    If there are issues they wouldn't necessarily be storage related...they tend to manifest themselves as other problems like reboots, macroblocking, slow menus, etc.

    I think that's probably the case.

    Excellent. Enjoy!
     
  6. kingkong316

    kingkong316 New Member

    58
    0
    Jul 12, 2008
    I have also experienced the issue where deleting a show it takes me back and gives me the option to play it. I have experienced hitting the tivo button takes me back to my shows instead of giving me the option to delete (I was at 59 mins of a 60 min recording) then right after that while navigating the my shows screen (hd menus) it decides to reboot. :(

    I certainly hope they have some external testers, I know if there are they can't even admit it, that are experienced with tivo and with testing. Seems there's a lot people are reporting here.
     
  7. richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    Last week when I found the HDUI to still be too slow and it was irritating the wife (even after the v14.1c update) on our Premiere XL I switched to the SDUI. Tonight I decided to switch back just to see how it was working. Not much had changed. Although a bit snappier, it's still sluggish and kludgy.

    I left it in the HDUI and since I had a little extra time I decided to transfer a number of recordings from our Series3. After setting about a dozen recordings to transfer I left-clicked out of "My Shows" and wham, the Preimere rebooted. Once it fully booted back up I went into the "To Do" list and guess what? Not one transfer was scheduled. :mad: I switched back to the SDUI and repeated all of the transfers exactly as before, returned to TiVo Central, checked the "To Do" list and everything was listed as it should have been...the first time!

    I am still impressed by the transfer speeds, but overall I am still not a happy camper when it comes to my "upgrade" to the Premiere XL. :(

    Oh, I also forgot to mention that while in the HDUI I decided to schedule a Season Pass. Afterward I checked the Season Pass Manager and found that my wife had already scheduled a Season Pass for the same show. So there they were, both SP's (one at #9 and the one I just scheduled at #18). Exact same show, exact same channel...identical. :confused: I tried it with another show...on purpose this time, and when I got to the Other Options menu > Season Pass there was the expected check mark. Sigh.
     
  8. kingkong316

    kingkong316 New Member

    58
    0
    Jul 12, 2008
    I can confirm this one as well. That happened to me. I didn't even realize I did it until I put all of my new SPs in the order I wanted.
     
  9. Mark McM

    Mark McM New Member

    31
    0
    Oct 24, 2007
    I don't think these have already been mentioned, so I'll add a few of the bugs I've experienced with a Premiere XL (software version 14.1c-01-3-748):

    1. I transferred a large number of programs from a Tivo HD. When Folders are turned On, the transferred shows are correctly listed in 'My Shows'. The transferred programs do not appear in 'My Shows' at all when Folders are turned off.

    2. Another bug when Folders are turned Off and there are a number of auto-recorded Tivo Suggestions: When paging down in 'My Shows', once the list has reached and is displaying the Tivo Suggestions recordings, paging up with the Channel Up or Up Arrow keys will never get past the Tivo Suggestions recordings to the list of regular recordings - the list just keeps re-cycling through the Tivo Suggestion recordings. The regularl recordings can only be viewed by either exiting 'My Shows' and re-entering, or by pressing the 'Jump Tick' button twice (once to go to the bottom of the list, and once to go to the top).

    3. 'Available Space' counter incorrectly decrementing when Tivo Suggesions recording are deleted. As I understand it, the 'Available Space' counter is not supposed to count auto-recorded Tivo Suggesions. However, when deleting some auto-recorded Tivo Suggestions, the 'Available Space' counter is decremented, showing more available space. After re-starting the HDUI (Thumb Down, Thumb Up, Play, Play) or restarting the Premiere from the Help menu, the 'Available Space' counter returns to the original value before Tivo Suggestions recordings were deleted.
     
  10. jkudlacz

    jkudlacz Member

    94
    11
    Jan 20, 2009
    Miramar, FL
    I have been noticing a large drop in performance by HD UI lately and it appears to be getting worse.

    1. Yesterday when I hist TiVo button and HDUI came up I clicked on My Shows and green circle showed up on screen, I could see my current channel in top right corner and TiVo suggestions on top but nothing else was happening, I continued to wait and 1-2 minutes later I had 3 icons showing up Deleted Shows, You Tube and Netflix but none of my shows that I had recorded appeared, I waited few more minutes and nothing. I clicked << button to take me back to HDUI main page and then again on My Shows, yet again it took time to load it but much less this time around 10-15s and all of my shows appeared this time around.

    2. I am noticing now that each time HDUI switches to SD, HD screen shuts down and shows my current live channel for 1-2 seconds and then goes into SD UI this have not been happening before.

    At this point any time I click a button on TiVo remote I just wait for HDUI or SDUI to load or register my actions but it takes longer each time. I will continue monitoring this issue. I hope TiVo is working on HDUI improvements and new update will be deployed in early May since there are only few days left in April and I am not holding my breath to get anything that soon.

    I wish TiVo could give us bit more information on how they are plaining to split HDUI from SDUI and if that will improve HDUI performance significantly, also why not cache all images for recommended shows on Tivo Premiere instead of pulling them from Tivo servers each time I press Tivo button.
     
  11. jfh3

    jfh3 Active Member

    4,471
    2
    Apr 15, 2004
    Denver area
    When using the HDUI - does anyone have a problem changing Keep Until to "Until I Delete"?

    No matter what I do, I can't change a program to KUID. Works fine in the SD menus though.
     
  12. DaveWhittle

    DaveWhittle Member

    407
    1
    Jul 24, 2002
    Knoxville, TN
    I had an incident where I'm not sure what happened. I have a season pass of the new episodes of the current season of Breaking Bad, set as "keep until I delete", but I missed the first episode. Last week ep. 1 was re-run and was recorded as a suggestion. GREAT I thought, and hit "keep until I delete" on this suggestion. I noticed the TiVo icon for this episode never changed to a green dot, but it didn't dawn on me until later I checked and that suggestion wasn't there anymore. :mad: This happened on the HD-UI.

    Anyone else experience the same thing?
     
  13. richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    After I posted my reboot/loss of scheduled transfers using the HDUI on our Premiere XL last night I ran into another "glitch". I was in the "My Shows" menu and scrolling down. I clicked on the page down button several times (impatient, I know) and that seemed to be too much for TiVo to handle. The green circle appeared and the machine froze. The orange LED would flash when I entered a command, but no activity. Then I tried a left click back to TiVo Central and it worked. I then went back into "My Shows" and it functioned normally. So apparently it can be overwhelmed. I can do the same thing in the SDUI and no problems...sometimes I'll get the "bong" sound, but other times it just continues to scroll. Either way it doesn't freeze up.

    FWIW the HDUI seems a little more stable when I have the PIP/live view window turned off. That kind of defeats the purpose though. Ugh.
     
  14. richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    I haven't experienced that one. Very strange. I think it might be worthwhile to try a hard reboot...unplug TiVo, wait 10 seconds or so for the hard drive to spin down and then plug it back in and see if it continues to be a problem.
     
  15. richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    Well, here's proof that no good deed goes unpunished. I read jkudlacz's post , specifically #2 and thought that since I had a boatload of transfers from our Series3 to our Premiere XL that I'd try to replicate what he's seeing (transferred shows disappear when they aren't in folders). I tried it both using the SDUI and then the HDUI. FWIW I couldn't replicate it...the transferred shows appeared either way. (Good news for us, but sorry jk)

    HOWEVER, after that I decided to switch back to the SDUI menus and guess what? When I clicked on Messages and Settings > Settings TiVo switched over to the SDUI menu...with nothing there! It never populated the menu. I went back out and tried several other options, all of which required the SDUI menus and the same thing...nothing...nadda, zilch! The remote commands still prompted audio sounds as if it was doing something, but without a little text to help out, I had no idea what was going on.

    [​IMG]

    BEFORE

    [​IMG]

    AFTER

    I ended up having to follow my own earlier advice and pulled the plug. After it came to things returned to "normal" but that was very aggravating. I'm just glad my wife wasn't here to witness it...she would have probably hurt herself from extended eye-rolling. This is just getting silly now. :(

    BTW, I'm sure I've hit my thread posting quota for now so I'll be quiet for a bit and let everyone else have their say.
     
  16. TrueTurbo

    TrueTurbo New Member

    346
    0
    Feb 19, 2008
    Beaverton, OR
    I presume you are rebooting the TiVo each time you switch between the HD UI menus and the SD UI menus, right? Can't remember who said you should do this but it has been said several times in a number of threads. The fact that after you pulled the plug everything returned to 'normal' suggests that you really do need to reboot every time you switch between UI code bases.
     
  17. richsadams

    richsadams Well-Known Member

    9,078
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    Jan 4, 2003
    Nope, that's the first time I've had any issues switching between SD and HDUI's...and I've done that maybe a half-dozen times or more. So some folks are having to completely reboot TiVo if they want to change between menu options? What a sad statement that is. :(
     
  18. TrueTurbo

    TrueTurbo New Member

    346
    0
    Feb 19, 2008
    Beaverton, OR
    I'm not sure it is a sad statement at all. Switching between SD and HD menu code bases is not something you would normal want to do on the fly. It's a basic configuration decision. You would normally stick to one or the other. If anything, TiVo should force a reboot when switching, like it does when you receive a service update that needs to be loaded.

    With the HD UI issues that some people are experiencing, I suspect a lot of people are switching between SD and HD menu formats on the fly and you never know, doing so may well be exasperating the problems. :confused:
     
  19. richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    Hmmm...that really doesn't make sense to me because the TiVo Premiere switches between the HD and SDUI menus on the fly on a regular basis...when changing settings, accessing other TiVo's, etc., etc. I think we'd agree that one certainly couldn't/shouldn't expect it to reboot every time they want to use the MRV feature.

    My take is that it absolutely should not have been released until those sorts of things were resolved. If they were to ask me...and of course they didn't ;) everything should happen inside the HDUI. There shouldn't be a need to or maybe even the option to switch. I don't know of a computer today that needs to be rebooted to change resolutions or programs, etc. unless, like you say, a software or firmware update needs to take place. The closest thing I can think of is having to reboot a Mac to run Windows in Bootcamp, and even then I don't have to do that if I'm using Parallels so Windows runs in a native Mac environment.

    I still think it's sad we're having to deal with these sorts of things. This is the first time I've really been disappointed with TiVo. :(
     
  20. orangeboy

    orangeboy yes, I AM orangeboy!

    4,089
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    Apr 19, 2004
    East Moline, IL
    Agreed. Sounds like a bug.
     

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