Slowing Losing Channels

Discussion in 'TiVo Roamio DVRs' started by type3particle, Aug 9, 2020.

  1. Aug 9, 2020 #1 of 12
    type3particle

    type3particle New Member

    6
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    Nov 28, 2014

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    About two months ago my Roamio suddenly decided to no
    longer accept my premium cable channels (ie: Starz, HBO,
    Cinemax, ect...) giving me a "This Channel is not Authorized
    (V58)" message. I was planning to drop those channels
    anyway so i didnt think much about it. A few weeks later I
    lost all my HD Channels (ch700 and up.) Last week I lost all
    my extended channels (ch225 and up.) Ive had the cable
    company reset my card three times, and ive had them come
    out an replace the card three times. The last time we verified
    the brand new card worked in my wifes Roamio first.

    The cable company says there is nothing they can do because
    the machine is "refusing to pair" with the card and the device
    is not part of their Tivo Package (it was privately purchased.)
    I cannot get a response from Tivo either.

    Is there a solution to this issue? I paid for lifetime service on
    this machine and I have several shows saved that are not
    downloadable or recoverable.
     
  2. type3particle

    type3particle New Member

    6
    0
    Nov 28, 2014
    Im the only one who has ever dealt with this???
     
  3. PSU_Sudzi

    PSU_Sudzi Well-Known Member

    2,438
    911
    Jun 4, 2015
    Philly suburbs
    Who is your cable company? Do you need to use a tuning adapter with your TiVo to get channels?
     
  4. mattyro7878

    mattyro7878 Well-Known Member

    1,757
    433
    Nov 27, 2014
    Southern CT
    they are lying. If your card was "refusing to pair" you would get nothing. They want you to rent their crap. FCC Compaint time!
     
  5. type3particle

    type3particle New Member

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    Nov 28, 2014

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    My provider is Mediacom, and i do not need a tuner to get
    channels - they are decoded through the card. Ive had a very
    long and happy relationship with this company, and i am friends
    with one of the technicians who came out to the house. I am
    confident this is not a play by them to get me into a new
    contract. If anything, im more inclined to think this is Tivos way
    of breaking my lifetime service by forcing me into a new device.

    Also, we switched the cards between both Roamios - both cards
    work fine in Roamio#2, neither work in Roamio#1. Whatever the
    issue going on it is specific to this particular unit. Im hoping
    there is a method to force pairing without losing my saved
    recorded shows. In the CableCard menu, the option reads -
    Pairing:No.

    Is there a way to get it to say "yes" without a factory reboot -
    and/or will a factory reboot likely reset the setting?
     
  6. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,879
    3,635
    Dec 7, 2012
    Ashland, PA...
    Only the cable company can pair a cable card. But the indication of a paired card is in the Conditional Access Menu:
    ccCA.JPG
    The line with VAL: there should be a "V" followed by a number which is count of the time the card has been pared. Once a card has been paired and a channel list received, pairing is no longer critical. I have two TiVo units that have cable cards that are not paired because I changed the hard drives. But they work just fine. In Diagnostics, the line for Cable Card Paired has always said "NO" since that line was added a few years ago.

    DO NOT Perform a "Factory Reset". It will, at best, have no effect.

    Does Roamio #1 believe a card is installed? If you can do channel scan the box does not find a cable card nor can you access the cable card menus.
     
  7. dochawk

    dochawk Member

    122
    0
    Aug 1, 2002

    that *really* matters.

    I have to call cox a couple times a year to get my channels reset. It's not Tivo, it's those, uh, fine gentlemen
     
  8. type3particle

    type3particle New Member

    6
    0
    Nov 28, 2014
    Sorry, did not realize there was another reply.

    My device shows EBCP: No VAL: l 0x00

    Roamio #1 says a card is installed, and knows when its
    removed, but on "channel scan" says no channels available. I
    can fully access the card menu, diagnostics, and guided setup.
     
  9. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,879
    3,635
    Dec 7, 2012
    Ashland, PA...
    Seems to be a new card. But without the card it should find channels even if they are encrypted. Move the cable from the TiVo and plug it into your TV. Run a channel scan. It should find all the encrypted channels, but you can't view them. This will verify there is a signal on that coax feeding the Roamio.
     
  10. shamilian

    shamilian Member

    475
    14
    Mar 26, 2003
    NJ
    krkaufman likes this.
  11. J-Tivo

    J-Tivo Member

    30
    4
    Jan 1, 2002
    I also had channels start to disappear a few months ago and it was because they started moving some of the channels to DSV (Digital Switched Video) which require a tuning adapter to receive, but they never bothered to give anyone a heads up they were doing this so I spent days with tech support who know nothing about DSV because they only know about their own cableboxes and know nothing about cablecards and tuning adapters.

    Save yourself some time and just try adding a tuning adapter to see if the channels come back.
     
    Last edited: Aug 30, 2020
  12. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,879
    3,635
    Dec 7, 2012
    Ashland, PA...
    To be accurate, SDV: Switched video - Wikipedia
     

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