My TiVo HD sometimes doesn't receive IR remote commands (no LED flash). Supposedly it's an IR sensor problem. So I ordered a Slide remote from Amazon, got it yesterday, and tested it today. Even though the TiVo HD is out in the open, I had to use the USB extender to get reliable BT reception. But the Slide has a problem: Many of the keys on the slide-out keyboard are dead. In the top row, Q W T Y I O P work, but E R U don't. Control keys (shift, arrows) work. Most of the numeric pad keys are dead. All buttons on the top keypad work. The activity LED on the remote flashes blue when a keypress is detected, but for the dead keys it doesn't flash. It certainly seems like this has to be a hardware defect in the remote itself. Has anybody seen this before? Thanks.