Shows recording without sound

Discussion in 'TiVo Roamio DVRs' started by kdl, Feb 7, 2018.

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  1. imagexpo

    imagexpo Member

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    Apr 16, 2015

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    I recently began experiencing this problem on one channel (Lifetime) and one specific show 'Project Runway All Stars'. No matter how many different times I recorded any episode the Tivo Roamio would only record video and NO audio. I did try pretuning to that channel but it did no good.

    Thanks to this thread last night I tried selecting Spanish Dolby on a previously recorded show - and IT WORKED!
    I went back and was able to listen to all the old episodes using that method and despite selecting Spanish, the show is in English.

    How stupid is this?
     
    tampa8 likes this.
  2. tampa8

    tampa8 Official Tivo User

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    Jan 25, 2016
    Ct & FL
    That seems like a lifetime or provider coding issue not a TIVO problem....
     
  3. lprimak

    lprimak Member

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    Jun 30, 2019
    Tivo seems to be responding to tweets lately. Please comment on this tweet thread maybe it'll prompt them to fix this issues!
    Thank you!



     
  4. lprimak

    lprimak Member

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    2
    Jun 30, 2019
    Tivo is not aware of this bug thus is not fixing it. Could you please twiit @tivo @tivosupport or comment on my tweet please so they know it's not just me?
    thank you!

     
  5. NCZap

    NCZap New Member

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    Oct 30, 2019

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    I just started having this same problem about a month ago on a Roamio Pro. No matter what I try, I still get random recordings with no audio. It also sometimes happens when switching channels. It's mostly CBS that I have the problem with. Nothing has changed in my setup for about 5 years. Any resolutions that you've found? Did you ever wipe your box and restart from defaults?

     
  6. lprimak

    lprimak Member

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    2
    Jun 30, 2019
    Unfortunately, no resolutions thus far. Wiping the box, changing the box, changing tuning adapter, cable cards, USB, outdoor cables,
    even signal boosting doesn't make any difference. My "newest" guess that there is some coding issue that the cable companies are changing / doing that is causing some channels not to "lock in" sound correctly. Tivo support has been utterly useless to diagnose / fix / isolate this problem.
    This has been going on for 5+ years with no resolution. So frustrating!
     
  7. kpeters59

    kpeters59 Well-Known Member

    2,949
    607
    Jun 19, 2007
    Houston, Texas
    If you 'pull' the show off the TiVo, maybe with KMTTG or similar, is there no audio when playing back the file on your PC?

    -KP
     
  8. lprimak

    lprimak Member

    47
    2
    Jun 30, 2019
    No, doesn't help. The only "clue" is that the English track is available on the "Spanish" SAP program. However, it doesn't work for all shows that record without sound.
    This has been mentioned in past posts.
    The issue is that somehow the cablecard doesn't lock on the sound channel on some channels sometimes only if you tune that channel.
    Retuning the channel fixes the problem. However, when Tivo records shows by tuning the channel, obviously that's not happening :)

     
  9. kpeters59

    kpeters59 Well-Known Member

    2,949
    607
    Jun 19, 2007
    Houston, Texas
    Hmmm...Makes me wonder if it's specific to a particular tuner.

    -KP
     
  10. lprimak

    lprimak Member

    47
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    Jun 30, 2019
    No, I've checked that, multiple tuners have this issue
     
  11. lprimak

    lprimak Member

    47
    2
    Jun 30, 2019
    Success! Looks like the latest Bolt update 21.9.7.v7-USC-11-849 has resolved the issue as of today!
    Finally after 3 years!
     

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