My Tivo Premiere is 1 week out of the box. Twice while watching is has just rebooted. Customer services says restarts are normal updates and should not continue. Reading here seems like a continual problem. Then yesterday it would not allow me to view anything recorded or online. I pulled the plug and it worked once restarted. Have not seen other reference to this blank video issue. I was a series 1 user and then went to Media Center. We got tied of Windows issues and returned to Tivo. The Series 1 was rock solid. Seems that things are not so good now. I am considering returning Tivo and going back to a Media Center PC or other (if you have a better suggestion). I'm tech savy and would even build up MythPC linux box if I thought it was the best option. Don't need free, but do need good. Don't do cable, everything is over the air.