SF Bay Area Comcast S3 User beware

Discussion in 'TiVo Series3 HDTV DVRs' started by yunlin12, Apr 17, 2007.

  1. Apr 21, 2007 #61 of 275
    yunlin12

    yunlin12 Tivonation Citizen

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    Mar 14, 2003
    San Jose, CA

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    A second call to Comcast, and this time they asked for the Data ID, so the first CSR was wrong. they said that they would input the updated info to the system and things should be working in 1 hour, but it's been 3 hours and nothing has changed.
     
  2. Apr 21, 2007 #62 of 275
    CosmoGeek

    CosmoGeek Member

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    Feb 26, 2007
    Antarctica
    This is what I did but I suspect that they got one of the numbers wrong for CC2.

    I also got the impression that they only use the serial numbers for their own identification purposes but that signals being sent out do not contain the serial number and that the CC does not identify messages via it's serial number. Truck roll in 6 minutes.
     
  3. Apr 21, 2007 #63 of 275
    Bighouse

    Bighouse 200 Club Member

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    Guerneville, CA
    Well, Comcast came out yesterday and fixed my problems...Pretty uneventful fix. Everything went just fine.
     
  4. Apr 21, 2007 #64 of 275
    JPShinn

    JPShinn New Member

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    Aug 24, 2004
    SF Bay Area
    Has anyone gotten this problem solved? I've been on with 2 different CSRs and have been elevated 2 times to a supervisor. No Joy.
     
  5. Apr 21, 2007 #65 of 275
    Innerloop

    Innerloop New Member

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    No luck. It seems absurd that someone like this isn't a trivial fix.

    I've called them 4 times now, various permutations of giving them my numbers. Some ask for the Serial #s on the cards, some don't. All (including one Supervisor) have tried any number of signals or hits on the cards. No change. Once they did something that caused a Tivo "161-4" error to appear before the usual Cable Card black-screen, but no change in behavior. Never saw anything other than "UNKNOWN" in the authentication line.

    Crazy. The Supervisor clearly tried a bunch of different kinds of signals. One guy even had me reboot my Tivo (zzz) but no change.

    Curious to hear if anyone has found a type of fix via CSR that works anywhere in the country. How ridiculous this is.
     
  6. Apr 21, 2007 #66 of 275
    CosmoGeek

    CosmoGeek Member

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    Feb 26, 2007
    Antarctica
    Just got through with my truck roll and no joy for me. He didn't bring any cable cards; said they were out. He phoned in all of the numbers and sent "three signals" to the card. Nothing! He says that my cable card is bad. This seems unlikely to me since it was working until they did something on their end yesterday.

    On the conditional access screen, it says "Connected: no". It is supposed to say yes.

    They are going to send out another truck on Monday with a new cable card. Until then, I have one tuner working. In addition to the 10 days it took to get my cable cards working initially, this is now the third time I have spiraled into lost channels hell with Comcast.

    One funny thing is that I am gettin MPLEX on CC2 even though he assures me that it is a digital channel. As far as I know, it is the only digital channel I am getting on CC2.
     
  7. Apr 21, 2007 #67 of 275
    sfhub

    sfhub Well-Known Member

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    It is a digital channel, but in many areas it isn't being encrypted. It does however have CCI=0x02 in my area.
     
  8. Apr 21, 2007 #68 of 275
    jonman21

    jonman21 New Member

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    I don't know if I'm a lucky one or if it's because they've been dealing with these problems for a few days now...

    I was only missing HBO-HD, so I just called 15 minutes ago and the CSR said they've been dealing with this for a couple days now and took down both cable cards' host & data ID numbers (no serial numbers)...and she said a supervisor would call me later today.

    15 minutes later I decided to check HBO-HD on both channels, and they're working! Yay!
     
  9. Apr 21, 2007 #69 of 275
    sfhub

    sfhub Well-Known Member

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  10. Apr 21, 2007 #70 of 275
    jonman21

    jonman21 New Member

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  11. Apr 21, 2007 #71 of 275
    yunlin12

    yunlin12 Tivonation Citizen

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    Mar 14, 2003
    San Jose, CA
    Called a third time, just scheduled a truck roll for tomorrow, they are to bring two cards.

    Shoulda just done that the first time.
     
  12. Apr 21, 2007 #72 of 275
    sfhub

    sfhub Well-Known Member

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    Hopefully they won't bring M-cards :(
     
  13. Apr 21, 2007 #73 of 275
    baked

    baked One of the Lucky 200

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    I lost my premium channels on Thursday and had a truck roll scheduled for Sunday, however, after being directed to this thread, I decided to call Comcast and supply them my Data ID's for each cable card.

    I had upgraded the drive on my S3 which meant new Data IDs were were generated for each card.

    I just got off the phone with Comcast after supplying them the new Data ID's for both cable cards - that fixed the problem IMMEDIATELY after they 'hit' each card using the updated numbers.

    All my premium/premium HD channels are working again and I canceled the truck roll that Comcast had scheduled. I would assume that for most people this issue can be fixed over the phone.
     
  14. Apr 21, 2007 #74 of 275
    Innerloop

    Innerloop New Member

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    It seems like a key to getting this to work is to have NEW data pushed to the cards, they don't seem to respond to repeats of old data.

    One person got it working because they changed hard-drives. Another person had it work because the swapped the cards into different slots.

    Very odd. Why else would the cards seemingly ignore all the signals sent to them?
     
  15. Apr 21, 2007 #75 of 275
    sfhub

    sfhub Well-Known Member

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    To clarify for others Data field regeneration happens only under certain conditions, like upgrading a drive using a different image, initiating clear&delete everything, or swapping CC1/2. If you upgrade using your own image, the Data field shouldn't be regenerated.
     
  16. Apr 21, 2007 #76 of 275
    sfhub

    sfhub Well-Known Member

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    I don't think there is enough evidence to come to the conclusion the cards are the problem. It could be a backend problem in some cases. It could be CSR error in other cases. It could also be the card.

    According to the Motorola documentation, the DAC and CPMS systems are separate and each keeps a copy of the host/data information, which need to be kept in sync. It could be something going on there.

    Lots of possibilities, including the card, but I don't think anything we've read so far points directly to one component.
     
  17. Apr 21, 2007 #77 of 275
    yunlin12

    yunlin12 Tivonation Citizen

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    Mar 14, 2003
    San Jose, CA
    They just hit my cards, with no effect. The CSR said that their supervisor can send a different signal, and said they are escalating that, if no go, then I'll wait for my truck roll tomorrow.
     
  18. Apr 21, 2007 #78 of 275
    keenanSR

    keenanSR Well-Known Member

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    Oct 12, 2004
    Santa Rosa CA
    I agree, from what I've read, it's an absolute necessity that the cards are "mated" to the particular headend. I'd imagine in many cases the cards are delivered from the main depot and are never mated/programmed for the local plant before they are put in the field.
     
  19. Apr 21, 2007 #79 of 275
    TBoyd

    TBoyd Less Cable, More Cloud

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    Apr 9, 2000
    SF Bay...
    Just finished the 5th call to Comcast. Everything from providing the data and host data (multiple times) down to finally realizing that it didn't match what was on my account to them lying to me that there is no such thing as "initializing" cards remotely (they DID this to my cards months ago to solve a glitch when initially installed). --- They pushed and pushed for a truck roll and I resisted time and time again as they could never tell me what the truck tech might do to solve the problem. (I'm never taking time off a weekday to wait for Comcast again!)

    I finally got an honest guy and he said that he could make an init request through his tech backup team but if not successful in :30 then we would have to roll a truck, but the only reason would be to replace the cards as these would never really function fully if init fails. That all rings true to me, FINALLY!

    So, if the init fails I'll have them roll a truck for next weekend or the following one and just get a credit for my premimum service for those weeks. After all, it's only TV, right? ;<)

    Tim
     
  20. Apr 21, 2007 #80 of 275
    Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    That's a problem, but unrelated to copy protection. In this case, they need to send the initialization hit. They've basically told your card turn turn off (they've "disconnected" it from the system). Again, something they should be able to fix via a phone call. You should see the 161-4 error when they fix this.
     

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