SF Bay Area Comcast new HD

Discussion in 'Season Pass Alerts' started by aforkosh, Nov 26, 2008.

  1. routerspecialist

    routerspecialist New Member

    94
    0
    Jun 19, 2008

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    Hey, when I try to access these channels, 741 and 733, I'm getting the "channel not available" bs. Has anyone else in the Bay Area been able to view the channels with Comcast as their provider?
     
  2. Mikef5

    Mikef5 Member

    51
    1
    Jun 4, 2007
    Milpitas,...
    A couple of questions....

    What city are you in ??
    Did you ever get those channels ??

    Laters,
    Mikef5
     
  3. Mikef5

    Mikef5 Member

    51
    1
    Jun 4, 2007
    Milpitas,...
    Official release from Comcast about the analog to digital shift

    WHAT: With the World of More Digital Migration, Comcast is converting expanded basic cable channels (usually channels 35 to 82) from analog to digital format.

    WHEN: Starting now and through 2009.

    WHERE: San Francisco Bay Area.

    WHY IS THIS A CONSUMER STORY? Comcast will immediately offer more customers the advantages of digital TV by giving people a digital starter package at no additional cost. And by reclaiming bandwidth, Comcast can offer more HD choices and roll out more services and faster Internet speeds.

    WHAT’S HAPPENING LOCALLY: We will be reaching out to customers city by city throughout the Bay Area. Customers will be notified with letters, television advertising, phone calls and screen crawls.

    Just the FAQs

    Q. What is Comcast’s ‘The World of More’ Digital Migration Project?

    The World of More Project involves transforming Comcast’s expanded basic cable channels (very roughly channels 35 to 82) from analog to a digital format.

    To do this, all customers who currently have expanded basic cable in their homes will need either a digital set-top box like what we have today, or a Digital Transport Adapter (DTA), a new piece of equipment that we will begin distributing next week.

    Q. How does this impact customers of the analog ‘limited basic’ service?

    The World of More Project does not affect customers of limited basic service (typically channels 2 to 35. Comcast will continue to deliver signal to people with analog sets even after the federal broadcast digital transition.

    Q. Why are you doing this?

    To provide better services for our customers in a competitive environment. The new digital signal will have a sharper picture and better sound quality. Customers with an HDTV and HD box will benefit as we launch more HD channels. In addition, Comcast will have the flexibility to launch new services and faster internet speeds.

    Q. How are you educating people about the difference between the Comcast program and the federal digital broadcast transition?

    The entire cable industry has been, and will, participate in a major education effort. Comcast has a website www.comcast.com/dtvsite, that helps people sort through their options, ranging from getting a converter to getting a TV with a digital tuner to hooking up to cable. Meantime, we will directly approach customers who are affected by our effort and explain that it is unrelated to the federal program.

    Q: How will you begin to get these boxes and adapters to customers?

    In early February we will begin deploying boxes and adapters whenever a customer contacts us; everything from a service call to a new connection. We are now advertising that customers can call us at 1-877-634-4434.

    Q: How will other people know they need equipment?

    We plan an extensive series of ‘call to action’ mailers and phone calls to contact customers. We will also approach local daily and weekly newspapers and any other important media, such as local blogs, to ask for help educating people. We realize some people might not act even after mailers, phone calls, knocks on the door, and stories in newspapers.

    Q: When will the channels be switched over around the state?

    We expect to conclude in 2009.

    Q: What equipment is involved for the consumer and how much will be distributed around the state?

    A: There are two pieces of equipment involved. The first is the traditional cable “box,” also known as a digital set-top box. Digital video recorders (DVRs) are a type of set-top box.

    The second piece of equipment is called a Digital Transport Adapter, or DTA. It is a very simple adapter that will mostly be used on the second or third televisions in a house. A DTA lets the analog TV display the digital signals. It is very small and plugs directly into any cable-ready TV. DTAs will be used with customers who would like to keep the analog TV experience. There are no premium channels, no guide, and no access to VOD. The DTA comes with a new and easier-to-use remote.

    Q: What will this cost customers?

    There will be no additional cost for almost anyone.

    Expanded Basic) only customers will receive:

    * One (1) free DCT and two (2) free DTAs.
    * After the first two (2) free DTAs, each additional DTA will be $1.99 a month. (in other words, only people with more than three TVs would pay this charge)

    Current digital customers with expanded basic on additional outlets will receive:

    * Two (2) free DTAs for their additional outlets.
    * After the first two (2) free DTAs each additional DTA will be $1.99 a month.

    Q: What benefits will people see?

    People who get a set-top box will enjoy all the interactivity of cable: access to On Demand, including hundreds of free shows and movies, access to PPV, Movie Plex, the Digital Music Channels, Comcast Central and our Interactive Program Guide.

    With just a DTA, customers do not receive access to On Demand, but they do receive better picture and sound quality than what they received with analog service. They will also receive more channels, as described in the next few questions. They will receive 30 FM music stations. More importantly, they are ready when the digital migration occurs and will ensure that they will not lose any channels

    Q: Do people get any more channels when they get one of these DTAs?

    Immediately, everyone with a DTA will receive a better quality picture because of the new digital signal. Customers will also receive:

    103 Leased Access
    104 Local Origination
    108 California Channel
    109 C-SPAN2
    110 CSPAN-3
    111 TV Guide
    119 Sprout
    128 Bloomberg
    136 G4
    149 Movieplex
    164 Shop NBC
    166 FEARnet VOD
    168 Access Television
    185 Hallmark Channel
    187 Universal Sports
    188 KTVU - DTLAT
    189 KQED - Encore & Life
    190 KQED - World
    191 KQED VMe
    192 KQED - Kids
    194 KGO Plus
    195 KGO AccuWeather Now
    196 KBWB - DT Azteca
    197 KICU - DTKTV
    199 KFTY - DT
    229 EWTN
    230 Trinity Broadcast
    410 CSN Plus/Jewelry TV
    504 Lifetime Movie Network
    901-951 Music channels from Rock to Rap and Country to Classical
    960-989 Digital FM channels

    Phase One (On or about March 9th)

    Pleasanton
    Santa Clara

    Phase Two (On or about March 16th)

    South San Francisco
    San Rafael
    Novato
    San Mateo
    Belmont
    San Carlos


    Hope this helps answer most of your questions about this transition to digital.

    Laters,
    Mikef5
     
  4. mattack

    mattack Well-Known Member

    25,292
    629
    Apr 9, 2001
    sunnyvale
    Thanks for the info -- I wonder if I will get any. We technically "get" HD and digital (downstairs), but I don't have cablecards for my Tivos (since I'd have to pay for the cablecards AND an extra digital cable outlet for each)...

    I wonder if I will be able to fenagle them into giving me two free cablecards instead of "DTAs" for my Tivos.. I would even accept it if they DIDN'T mirror the HD/digital channels that the downstairs gets...
     
  5. Mikef5

    Mikef5 Member

    51
    1
    Jun 4, 2007
    Milpitas,...

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    You know it never hurts to ask, the worse they could say is no but they might surprise you and say yes.... :p

    They did give a number to call..... 1-877-634-4434, let me know what they say, I'd be interested with their response.

    Laters,
    Mikef5
     
  6. routerspecialist

    routerspecialist New Member

    94
    0
    Jun 19, 2008

    I'm in Walnut Creek, CA; 733 and 741 are the HD versions of Bravo and FX; I get the non-HD versions. But the HD versions don't come through; I get the "channel not available...you may cable card decoders....etc, etc...." message.

    And yes, I do get most HD channels as I have two cable cards.
     
  7. Mikef5

    Mikef5 Member

    51
    1
    Jun 4, 2007
    Milpitas,...
    If I remember right Walnut Creek was not upgraded to 1GHz, the areas that got the new HD channels were in the 1 GHz areas and I'm pretty sure those 2 channels were part of the new channels being added.

    Here's one thing you could check if you don't mind... do you get channel 745, that's QVC-HD and I'm sure that was included in the new channels that were added.

    The problem with Tivo and it's guide is sometimes you'll get the message that new channels have been added to your area when in fact they haven't. I have a message that says they've added 742 MLB-HD and guess what... they haven't, at least not yet ;)

    That's a problem in communication between Tivo and Comcast, who's fault is it ??? Your guess is as good as mine, but I would hazard a guess that is your problem.... the channels are not there yet but Comcast is in the process of moving about 40 analog channels to digital which will free up a lot of bandwidth and when that happens those 12 new HD channels will be added to those areas that didn't get them.

    Laters,
    Mikef5
     
  8. routerspecialist

    routerspecialist New Member

    94
    0
    Jun 19, 2008
    Well, I tried it and while 745 is listed in the guide, I get the same "channel not available..."

    I have to wonder if this is somehow related to the fact that Comcast in California has had to send out new digital tuning adapters.....they're just not ready...
     
  9. Mikef5

    Mikef5 Member

    51
    1
    Jun 4, 2007
    Milpitas,...
    No, it's not related to that at all. You are in an area that doesn't have the bandwidth needed to add those new channels. Your Tivo guide might list the channels as being available but they are not, that's why when you try to tune those channels in you get the "Channel not Available " message. Bad communications between Comcast and Tivo but that is the reason why you can't get those channels.

    Comcast is now in the process of moving the analog channels 34 and above to digital in selected areas and eventually the entire Bay Area. After they do that they will reclaim that bandwidth and add those new HD channels to those areas that didn't get them the first go around, like your area Walnut Creek.

    Please go to the Avs Forums and read my post there, it will explain it much better, here is the link to that post......http://www.avsforum.com/avs-vb/showthread.php?p=15717173#post15717173

    Laters,
    Mikef5
     
  10. mattack

    mattack Well-Known Member

    25,292
    629
    Apr 9, 2001
    sunnyvale
    Somebody in that thread talks about being in Cupertino.. In your orig post, I don't see Sunnyvale listed.. When is Sunnyvale getting changed?
     
  11. Mikef5

    Mikef5 Member

    51
    1
    Jun 4, 2007
    Milpitas,...
    They've only announced 2 phases so far but I can't see that it will take that long to get the rest of the areas done.

    Have you tried going to your local Comcast office to see if they have the boxes available ?? I know that the San Jose office has them, heck even Santa Rosa has them :eek: It couldn't hurt to check.

    Laters,
    Mikef5
     
  12. mattack

    mattack Well-Known Member

    25,292
    629
    Apr 9, 2001
    sunnyvale
    Well, since we technically 'have' HD (in my bedroom, I don't), I doubt we'll get mailed.. though I guess the orig info was that they would give boxes to people for 'other' TVs too.

    Though I don't want a box -- I want cablecards. I will probably spaz more closer to the actual cutoff. (ARGH, so this _is_ making cable close to the OTA transition thing, in reality.)
     
  13. porieux

    porieux New Member

    48
    0
    Oct 15, 2005
    766 TOOND - Cartoon Network HD isn't working for me in SM, it's just all black. Wondering if it is working for others?
     
  14. Mikef5

    Mikef5 Member

    51
    1
    Jun 4, 2007
    Milpitas,...
    porieux,

    It's working for me in Milpitas but then again it's now 11 pm so it might be up for you by now ;)

    Laters,
    Mikef5
     
  15. aud

    aud New Member

    8
    0
    Oct 15, 2006
    I got the letter (I have a tivohd and a S1); had analog cable.

    I noticed earlier this week that many of my subchannels disappeared
    (e.g. 7.x, 9.x).

    Yesterday I went to my local Comcast office (in Sunnyvale) and
    the woman there was perky as all get out. I ended up getting
    2 cablecards ($1.79/month for both) for the tivohd (they're labeled
    M-Cards, but she said they'd had so many problems handing out
    just one, they combined the price and just hand out two - she made
    it sound like tivo has a problem with just one card inserted).

    I also got one digital transport adapter (Pace DC50X) and one
    Motorola DCH70 (this box will support on-demand). If I want,
    I get one more dta box for free, which I can get later, she said.

    The woman at Comcast was all cheery about my old S1 tivo (oh yes,
    it will work fine!). And if I had any problems, just Call!

    When I got home and looked at all the boxes I got, I realized
    that of course, that the best I could hope for is if I can find my
    old IR-blaster stuff for the S1. I called Comcast and asked about
    that. The first woman I called could not explain well enough to
    me about what the changes were.
    I was trying to figure out if the tuner in my hd-capable tv would
    be able to tune the cable signal straight from the wall (no DTA).
    I was not able to explain well enough what I wanted. It seemed
    she had a script and that was all her understanding. I would have
    to call the TV manufacturer to get my answer. No, there was not
    anyone else who could explain things better to me. Well, yes,
    there was, but they would have to call me back (they never called
    me back).

    I had my TV rescan for digital channels (Sony Bravia) and it found
    a bunch. It turns out that we currently get not only the local
    broadcast channels in digital, but all the expanded basic channels, too
    (those on channels 35 and up) and audio only channels, as well.
    I don't know if they'll encrypt them later, but right now they're not.

    Interestingly, they did hand me two cable cards, but no directions
    on what to do to install them.

    That's what's next...
     
  16. mattack

    mattack Well-Known Member

    25,292
    629
    Apr 9, 2001
    sunnyvale
    Hmm, $1.79 for both.. That's intriguing. Though we 'have' digital cable downstairs, and I would probably have to pay the 'outlet fee'.

    It's also interesting that they let you pick them up. I wonder if I can go in and RETURN the 'digital cable adapter' thing (which I haven't even unboxed yet) for FREE cablecards.. Even if only one of my Tivos (S3 & TivoHD) gets cablecards, that would suffice for now..(Though none of the channels have gone digital YET AFAIK.)
     
  17. kwik

    kwik New Member

    8
    0
    Feb 26, 2007
    Just hooked the Motorola DCH70 to my Series1, and all went smoothly including the IR blaster set up just to the right of the 'On' lights on the STB (Code - 00093 Fast ).

    Went thru Guided, and lots of new channels, but no 89 (CSNW) where the Oakland A's are. Tivo person said Comcast should've told them about it, and it may take 5-7 business days til it shows.

    Here's hopin'.
     
  18. PerkyNot

    PerkyNot New Member

    4
    0
    Feb 13, 2003
    SF Bay Area
    kwik,

    I've got a DCT700 and have the same issue. There's a workaround by manually goin to the channel i.e 89. However there is no guide data. Since you have a Comcast box you should be able go to the DCH guide you can see the data.

    Hope this helps

    John
     
  19. Mikef5

    Mikef5 Member

    51
    1
    Jun 4, 2007
    Milpitas,...
    Just so you know, channel 89 is not CSNW it's CSNCA ( Comcast Sports Net California ). I don't have the DCT700 but I do have a Tivo-HD and there is guide data for that channel. I'm assuming that your are in the S.F. Bay Area, you don't list your area. What area code are you in ??

    Laters,
    Mikef5
     
  20. PerkyNot

    PerkyNot New Member

    4
    0
    Feb 13, 2003
    SF Bay Area
    Kwik & Mikef5,

    On Friday I put my 2 cents in to the complaint for 89, 720 CSNBD3 & 721 TBA. She said will turn in an error Tribune Media Services. My ZIP is 94065
     

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