Set Tivo recording from Phone App-Issue

Discussion in 'TiVo Coffee House - TiVo Discussion' started by OrangeTurtle, Nov 18, 2018.

  1. PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    Philly suburbs

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    Disconnect your phone or tablet from your home network that the TiVo is on and then try scheduling a recording. It will choose the SD channel.
     
    shenders likes this.
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I think you want me to use an external network. If so, I don't have that ability at this time.
     
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  3. PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    Yes, I think that's when the issue happens. I can schedule a recording from the apps while connected to my home network with it recording the correct HD channel. But while away from home today I scheduled a recording for a channel the TiVo was tuned into (CNBC HD) and although the confirmation said it was going to record the HD channel, as soon as it started I checked my shows list and it was recording on the CNBC SD channel.
     
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  4. dishrich

    dishrich Well-Known Member

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    Correct, & that's EXACTLY what happens on my OTA Tivo's...in-home network works fine, external or cell data goes to a non-receivable channel.
     
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  5. OrangeTurtle

    OrangeTurtle Member

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    Jul 17, 2015

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    I can confirm this as well. I have yet to reach out to TIVO due to life keeping me busy. I will post here if I am able to get any info from them. Please do the same if you come up with anything.
     
    PSU_Sudzi likes this.
  6. Furmaniac

    Furmaniac Active Member

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    My tablet also kept the old software ... which is better in some ways.
     
  7. ctall

    ctall New Member

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    I opened a ticket and got a response to reboot the Tivo and reinstall the app. That doesn’t work.

    In addition to the problem of recording the SD version of the program I set to record in HD, the app seems unable to schedule later airings of particular shows. I attempted to schedule a recording of a show at a later time because my tuners are occupied during the first airing but it is attempting to schedule the earlier showing, telling me that it won’t record another show in order to record the newly requested one. I have not found a work around to either of these problems other than to write a note and fix it when I get home.

    For those who frequently schedule recordings from outside of home, the app has become mostly useless. I don’t have any faith in a quick fix either.
     
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  8. mattack

    mattack Well-Known Member

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    I sure don't think I've ever had this problem..

    but have you guys tried going into the show and then going Get -> Upcoming and choosing a HD channel that way?

    I have used that, even with the new version, a few times to specifically change a recording between SD <> HD channels..
    I record at least prime time shows almost always in HD nowadays.. but if I'm near full, sometimes will change a "backup" recording for something that is on Hulu for example to SD just to save space.. or for a very few OPs that I have record SD, I have changed back to HD for a particular episode for some reason..

    and I used the method above, and never have noticed it record the wrong one.
    The phone app DOES still have the problem that the native Tivo GUI does when you have multiple HD channels selected (e.g. the mirrored versions of the network channels), where it can show you the wrong # there sometimes.. but actually I think that is LESS prevalent than it is actually at the Tivo itself. (For example, I'm most familiar with the 700-set of HD channels.. but when Comcast did the remapping thing, there are 1000-versions of most.. I just haven't gotten used to remembering most of them, so have both checked in many cases.. which confuses the Tivo UI a bit).
     
  9. OrangeTurtle

    OrangeTurtle Member

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    Update:

    Ok, I finally called TIVO and spent about 25 minutes with them on the phone. A few random notes here, but still no solution. Wondering if anyone here can provide some insight.

    I have a 4 tuner Roamio Basic, Tivo mini4k version and a tivo STREAM.

    First off the CSR said that if my phone (I have an IOS) is not connected to the internet, I am not able to schedule recordings- which is not accurate as I can currently do this and have done it before. I realize there is a difference in ability to stream over data (android can, IOS cannot) Before the app Update by TIVO there were no issues, but now there have been for a month or two.

    Of course the problem is that even though I can select a channel to record (and it says it is the HD channel) it records the SD channel. The example is I select channel 701, but it records channel 70.

    They had me do a reset to my app on my phone and make and adjustment to my tivo box, but it didn't change anything. One thing I have not done is retry to schedule a recording while connected to wifi at another location. I have to see if there is any change with this. Tivo said there is nothing they can do. It's obviously frustrating as it takes away one of the reasons one likes to own a tivo and a major benefit.

    Does anyone have any advice or suggestions for getting this to work? I have not updated to hyrda, might that make a difference? Is this somehow related to using an independent tivo stream instead of having a tivo model with streaming built in?

    Would love any and all feedback/suggestions
     
  10. HerronScott

    HerronScott Well-Known Member

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    Unfortunately as others have reported this appears to be a bug in the app.

    TiVo mobile version 4.2.0 is out

    Scott
     
  11. Furmaniac

    Furmaniac Active Member

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    I recommend that you do that I have done on the channel list I have unchecked all the SD channels and kept the HD versions only
     
  12. dishrich

    dishrich Well-Known Member

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    I've done that since I setup my Roamio Pro on day 1...it STILL goes to (unchecked) SD channels!

    I DO want to mention something that might possibly help, though...if you are on Comcast, you know that Comcast has duplicated ALL their legacy channel #'s, in their +1000 MCLU listings. These channels are arranged, so that if a given channel is in HD, ONLY the HD version is placed in this range, while any SD-only channels are also in this range.
    New Channel Lineup Frequently Asked Questions

    Normally I don't use these numbers, because I already have the legacy #'s memorized. But when I was away from home recently, I decided to give a shot at using the MCLU #'s on my Andriod app, to see where it would actually decide to prog the recording. I was trying to prog a show on our local ABC, which is on ch 1020 (MCLU)...instead, the Tivo programmed itself on ch 908, which at least IS the HD version that I normally would use instead. :confused:
    I'm wondering if part of the problem that Tivo is having, is due to Comcast having all these duplicate ch #'s & is causing confusing in Tivo's back-end website programming to the Tivo boxes?
    Whatever the case, Tivo still obviously has LOTS of problems with their apps...which they did NOT have before that awful October update! :mad:

    Oh & on my OTA Tivo's...same TOTAL BS, where if I try prog a show on our local affiliates, it programs the same show, on another affiliate NOT even on my ch list & WAY outside our local market - TOTAL CLUSTER-#%CK!!! :mad:
     
    Last edited: Feb 1, 2019
  13. mattack

    mattack Well-Known Member

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    I'm not sure what you're trying to say here.. and that linked page (I didn't read the OTHER thread that page links to) doesn't seem to relate to me.

    You're saying "only the HD version is placed here" then say "also in this range".

    Do you mean SD only as in a channel that has ONLY SD and NO HD VERSION? (That's rare for me.) or do you mean there are SD channels that do have a 1000+ number?

    The other problem mentioned, duplicate HD channels, definitely is a problem. I should probably just uncheck the 1000+ ones, since I know most of the 700+ #s for the few channels I go to manually routinely.

    (the problems I see have been mentioned elsewhere, things like view upcoming not working properly when the two channels are there.. usually it "just" duplicates the lower #ed HD channel again.. sometimes it doesn't show it as scheduled to record properly anywhere EXCEPT the regular to do list.)
     
  14. crcraig41us

    crcraig41us ChrisC

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    I reported this bug a few weeks ago (even though I knew others had reported it already) because I was so frustrated. After a couple of useless back-and-forths with the usual "solution" of reboot, reinstall, etc, TiVo actually called *me* (twice) because they wanted to get more info. I spent at least 30 minutes recreating the bug several times for them (and discovered that it only happens on some HD channels, not all). He had me enable extra logging so they could get all possible info and it was uploaded to their server.

    I don't know if anything will come of it, but given all the reports of horrible TiVo support (which I certainly believe), it was encouraging that they actually called me (I didn't ask them to) to try to get to the bottom of this.
     
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  15. dishrich

    dishrich Well-Known Member

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    Are you on Comcast??? If not, then it would NOT relate to you at all.
    Here IS the link I meant to post, sorry for the error...maybe this will make more sense: :oops: (I've corrected the link in my previous post)
    New Channel Lineup Frequently Asked Questions

    From this above link:
    How will you handle SD and HD channels in the channel lineup?
    The 1000+ channels will mostly consist of HD channels. When there is not an HD channel available for a certain network, an SD channel will be broadcast.

    Exactly what I mean...& most Comcast systems have lots of regular SD-only channels that I watch (unfortunately :mad: )
     
    Last edited: Feb 1, 2019
  16. mattack

    mattack Well-Known Member

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    Yes I'm on Comcast.. so maybe you mean a "HD-ized SD channel". I *think* I have a few of those. That are not truly HD, but are using the HD bandwidth for an up-rezzed SD channel.
     
  17. dishrich

    dishrich Well-Known Member

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    NO, that's NOT what I mean at all...did you read the corrected link I posted, where Comcast itself explains how the MCLU works???

    I'm going to try one last time...once you understand it, it should not be complicated at all:

    - Any/all channels - BOTH SD & HD - that are/were below 1000+ remain as-is (I will call those "legacy #'s")

    - All channels ABOVE 1000+, are simply EXACT duplicates of (most) channels below 1000, & are grouped into channel neighborhoods, per the Comcast link. (for whatever reason, Comcast did NOT duplicate Music Choice, or any Spanish/other international cable channels above 1000...don't ask me why) This new 1000+ range IS called the MCLU. (note it's possible some older systems may NOT have it yet; also note that the full MCLU is NOT available on DTA's, but IS on Tivo's)

    - Your local OTA primary channels are positioned in the 1000 range, normally with the last 2-digits representing it's OTA virtual ch#. (eg: KPIX-5 CBS would be on 1005, KNTV NBC would be on 1011, etc.) If the station is in HD, then ONLY the HD feed appears here; any other stations actually broadcast in SD-only, would also appear within this range. Subchannels of your OTA's normally should appear in the 1150-1199 MCLU range. Note there may be some cable shopping channels interspersed in the 1000 range...my guess is they are paying Comcast $$$ to appear there.

    - All national cable channels are assigned a specific ch# on the MCLU, that is the same NATIONWIDE...regardless if YOUR particular system carries it in HD...or SD-only. (eg: CNN is ch 1111, ESPN is ch 1205, Food Net is ch 1484, etc.)

    - For any legacy channels that Comcast has either a (true) HD feed, or an HD-only feed (eg: MTV Live), those channels ARE included in the MCLU lineup. NO SD duplicates of any of these channels are included in the MCLU!!!

    - For any legacy channels that Comcast offers ONLY in SD, (eg: public access, broadcast subchannels, C-SPAN 3, secondary premium channel feeds where Comcast removed the HD feed, etc.) then those channels ARE also included in the MCLU. (yes, I mean true, actual SD channels...there is NO such thing on Comcast systems as "up-rezzed feeds" in the MCLU, sorry...)

    - There are some new IP-ONLY channels that Comcast recently launched on many of their systems, that are ONLY available on X1 boxes. (those channels include Z Living, Newsmax & i24 News) Those channels ONLY appear in the MCLU, & have NO duplicate legacy channel #'s. (while these 3 channels happen to be in HD & have NO SD duplicates, these same MCLU-only rules would apply if they were being broadcast ONLY in IP-SD)

    So now, when you flip around the guide & stay above the 1000's, you will ALWAYS get the best quality feed that is available on YOUR Comcast system, w/out having to leave the MCLU range &/or remember having to switch to an HD feed of an SD channel. DO note that while the basic MCLU channel lineup is supposed to be 100% uniform across all Comcast systems, that does NOT mean that EVERY channel WILL be available on EVERY system...nor that (obviously) EVERY channel on every system WILL be in HD.
    For example, our system recently got C-SPAN1 in HD...while many other system's still have it in SD only. On the MCLU, C-SPAN is uniformly on ch 1128...so what this means is:
    - Systems that only get it in SD, also get it on ch 1128, but STILL in SD
    - Systems like ours that now get it in HD, get their feed on ch 1128 changed to HD (most systems DO also get a legacy HD ch# assigned for it as well...as they have to leave the legacy SD-channel active, for all those subs with SD-only boxes)

    Make sense now??? NOW you can probably also understand why Tivo is having such a cluster-F#%K of a time getting their apps to properly program a Tivo box!!! :mad:
     
    Last edited: Feb 2, 2019
  18. ctall

    ctall New Member

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    6 months later and the app still records only SD versions of channels when programmed outside the home network despite my having only HD versions checked as received. This is on FIOS. Doesn’t happen for every channel but most. Does this affect users not on Fios too? I can’t believe they can’t get the app to record the channel number you tell it to record by now.
     
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  19. phox_mulder

    phox_mulder I get paid 2watch TV

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    I still can't set a recording with my phone or online without it recording a channel I don't get and do not have checked.
    I.E. I set a recording for 8pm on KUTV-2, it picks some random translator station KUTV2 that is over 200 miles away.
    This is on my Bolt or Roamio(s) that only receive OTA.
     
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  20. sirfracas

    sirfracas Member

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    Crude workaround: If you use the Tivo online website, your box will record the correct channel. Yes, a pain to use on a small device but better than a horrible SD recording.
     

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