Online my status shows " Account in good standing" (Tivo last 4 "0614") my tivo shows "Account Closed". I have talked to customer service 3 times on my cell phone, On hold for close to 2 hours, been hung up on twice. I have paid thru the 6th of JAN but I don't have service. If this isn't fixed, I will see if the better business burea has any better luck. I'm not spending anymore time on hold at TIVO. I can't afford it. I have rebooted and connected successfuly many many times with no luck.