Service error c133

Discussion in 'TiVo Premiere DVRs' started by Ceciliachavez75, Apr 22, 2013.

  1. mrdanbostic

    mrdanbostic New Member

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    Dec 10, 2013

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    Yup, C133 Off and on since Friday, Phila PA. Mostly off. Ended up yanking ethernet cable to avoid the random n frequent UI navigation lag.
     
  2. lpwcomp

    lpwcomp Well-Known Member

    9,461
    298
    May 6, 2002
    John's...
    It's out here also. I was going to post something in the official TiVo forum, but when I went to do so, I discovered that the post I made during the previous extended outage had been removed w/o justification , explanation, or notice. It was simply gone. While it rather forcefully asked TiVo to cease blaming these problems on user's local networks and fix the problem, it violated no forum rules.

    In addition, there was never any official response or notice in the thread, despite the numerous posts by other users.

    It appears to be back up. How long that will last is anyone's guess.
     
  3. nooneuknow

    nooneuknow Well-Known Dismembered Member (Lurk Mode On)

    3,560
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    Feb 5, 2011
    Whitewater, WI
    Good job on posting your regions, along with the service-down reports.

    Obviously, there's no point in rebooting anything, and if you were going to make any changes to any configurations today, or activate a box, you should hold off until the service is restored.

    Also, please don't post "It's back up" when it's only just been back up for a minute. We had a rash of people jumping the gun at every flicker of the service error going away, only to post 5 minutes later that it as "back down".

    Still down in Southern NV - I'll post when I see over 30 minutes of uninterrupted service, and have also been able to make two consecutive and completed manual service connections, via the network menu.

    These threads are our best tool for measuring the scope of an outage, duration, and proving it's not the our equipment, and the usual TiVo CSR script to make us run around rebooting and changing things goes out the window.

    There's different threads for this same topic, for the different generations of TiVo, although the names of them are not identical. So, if you have only Premieres then that one is best. If you have only Roamios, that thread is best. If you have one of each, well, maybe hit both threads.

    Why hit both threads? It is sometimes conceivable that an outage might only affect one model.
     
  4. nooneuknow

    nooneuknow Well-Known Dismembered Member (Lurk Mode On)

    3,560
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    Feb 5, 2011
    Whitewater, WI
    Does seem to be back up.

    Southern NV

    But, as I said, I'd wait awhile before trying to activate new TiVos or making any changes that could disable your TiVo for primetime, should this be faltering before something bigger, yet to happen, like last time.

    Good luck.
     
  5. tivoknucklehead

    tivoknucklehead Well-Known Member

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    Dec 12, 2002
    Orlando Florida

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    still getting "connection interrupted " error N11 in the middle of downloading new program data "getting info"
    Orlando Florida

    started yesterday, cannot make a download, stops 1/2 way through each time
     
  6. pshivers

    pshivers Retired

    261
    39
    Nov 4, 2013
    Lubbock, Texas
    Been down and out in Alhambra, California Los Angeles County with C133 errors since yesterday Afternoon with a few brief moments of actual "Up Time".... :mad:
     
  7. ajonas

    ajonas New Member

    16
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    Sep 20, 2001
    Bellmore,NY
    In South Florida C133 error since 9:30 AM this morning.
    Tivo says they are tracking and there should be a fix soon.

    I seem to have read that before.

    Also not allowing tivo mini to access that XL$ with a v80 error.

    I wonder when "soon is"?
     
  8. jerryboyle

    jerryboyle New Member

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    May 23, 2009
    KY
    c133 in Louisville KY this evening.

    Also unable to use Tivo app for iphone 5 (rejects Media Access Key).
     
  9. MrDell

    MrDell Active Member

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    Jul 8, 2012
    Rhode Island
    Here in Rhode Island I am getting a Media access key rejection also this evening on my Ipad. Rebooted the router and it is still the same!!
     
  10. nooneuknow

    nooneuknow Well-Known Dismembered Member (Lurk Mode On)

    3,560
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    Feb 5, 2011
    Whitewater, WI
    Seems to be regional, not national. Been up solid since my last post saying otherwise.

    Southern Nevada - Cox internet
     
  11. Bob-Dobalina

    Bob-Dobalina New Member

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    Dec 11, 2013
    Up here in Burlington, VT, as well. Noticed it early yesterday. Sometime last night the error went away and displayed the recommended viewing banner on top but my iPhone App kept loading the "away from network" options. Today, I came home from work and was still having the exact same issue. I restarted the box and now it's displaying the C-133 error.
     
  12. Jackamus

    Jackamus Member

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    Sep 20, 2010
    FL
    I had the problem yesterday. Today everything seems well.
     
  13. nooneuknow

    nooneuknow Well-Known Dismembered Member (Lurk Mode On)

    3,560
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    Feb 5, 2011
    Whitewater, WI
    I'm still solidly up in Southern Nevada, w/Cox internet...

    Maybe I should extend my usual advice about making sure to post the region you are in to also include your internet service provider...

    There's no cluster that I've noticed, and if it was affecting everybody, even for a short time, the C133 related threads would be lighting up like Christmas trees with posts. I'm not seeing that, with whatever the deal is.

    I suppose it could still be on TiVo's end, since a single server being glitchy, could still cause something like this, while other servers stay solid. But, good luck getting them to admit it.

    It took a national outage and over 12 hours before TiVoMargret tweeted they were working on it (an admission of a fault), while the TiVo CSRs were still telling people nothing was wrong on their end, and nearly a day into it they put up a recorded message when you called in. That's just unacceptable.
     
  14. CloudAtlas

    CloudAtlas Bryan

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    Oct 29, 2013
    New York, NY
    Did you just post the exact same RANT in the Roamio forum thread? Too funny.

    Margret posted in the Roamio thread at 10:33pm

     
  15. smcayton

    smcayton New Member

    1
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    Dec 11, 2013
    I am getting the invalid access key message when I attempt to sign into the App on both iPhone and iPad. I just chatted with TiVo customer support and He confirmed it is a known issue they are tracking with no fix at this time.
    From my chat with TiVo

    Miguel: Thank you for the information. We are currently Tracking the issue. We don't have a fix at this time.

    Me: so it is a TiVo issue, not anything on my hardware?

    Miguel: Correct.

    Me: is there anyway I can be notified when a solution is found?

    Miguel: I do know a release it scheduled for this week. I don't expect a full roll-out unit the upcoming week. The Stream will download it automatically.

    So I'm not sure when it will be working again.

    Mac
    St Louis MO



    [/COLOR]
     
  16. nooneuknow

    nooneuknow Well-Known Dismembered Member (Lurk Mode On)

    3,560
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    Feb 5, 2011
    Whitewater, WI
    If people didn't "rant", do you really think there would be a response?

    If these threads didn't exist, and people didn't post their displeasure (or rant, as you call anything you don't like), I doubt we'd have received an answer to the issue at hand on here.

    Not everybody follows TiVoMargret's twitter feed, and many have expressed displeasure with her using that medium, and not posting here, where everybody is already in one place. In fact, she's been collecting TSNs all day long on her twitter feed, and just now, finally popped in here. Better late than never, I guess. TiVo CS has been running their usual game, telling people to do all sorts of things, and denying they have a problem, all day long.

    Funny how TiVo's CS Department never seems to know what TiVoMargret is doing or saying, and just sticks to their utter BS manner of handling the calls about this type of issue. Also, as usual, the post gets placed in a ROAMIO thread, and not any other one on the same topic. I guess the filthy second-class Premiere owners don't deserve answers.

    This is more of a rant than what you fixated on. I hope you enjoyed it.

    Your Welcome

    P.S. Find somebody else to follow around and nip at. You are like a lost dog with an unhealthy fixation on anything I post. I don't agree with most anything you post, but I don't follow you around and nip at you.
     
  17. lpwcomp

    lpwcomp Well-Known Member

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    May 6, 2002
    John's...
    I for one do not follow anyone on twitter.

    I have posted the following in the official TiVo support forum <link>:

    I have quoted it here so there is at least some record of it if they decide to remove that post as they did with my previous post.
     
  18. nooneuknow

    nooneuknow Well-Known Dismembered Member (Lurk Mode On)

    3,560
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    Feb 5, 2011
    Whitewater, WI
    Believe me when I say that even I was irritated on your behalf, when you first posted that TiVo was removing posts from their official forum about the outage. I went looking for any news article mentions about it and only came up with articles about their stock and MSO partnerships.

    At least they can't whitewash TCF. You just did EXACTLY what I was going to suggest, but neglected to ever say.
     
  19. Smiles3usa

    Smiles3usa New Member

    9
    0
    May 2, 2013
    South of Boston here -- Comcast cable.

    My TIVO is also receiving the C133 error message. Despite this, I can do most things on the DVR. However, my TIVO mini's do not work because of this error. While I can watch live TV on the minis, I cant watch anything on the DVR, I have gotten so use to not watching live TV!! This started yesterday afternoon,,,and is still going on this morning. Before I read this thread I rebooted both the DVR and the minis. The TIVO service is too expensive for long outages like this.
     
  20. lpwcomp

    lpwcomp Well-Known Member

    9,461
    298
    May 6, 2002
    John's...
    Well, That didn't take long. My new post has disappeared.
     

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