Service error c133

Discussion in 'TiVo Premiere DVRs' started by Ceciliachavez75, Apr 22, 2013.

  1. Jun 22, 2013 #81 of 171
    lpwcomp

    lpwcomp Well-Known Member

    9,461
    298
    May 6, 2002
    John's...

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    A fixed IP may not help but, as the saying goes, "It couldn't hoit." and it eliminates one source of possible problems. As far as what address to use, generally a local network will have addresses in the range "192.168.n.n", so I start with 192.168.1.101 and go from there. You do need to find out what the IP address of your router is. If you don't know, don't have the documentation and it isn't written on the actual router, post the make and model of the router. Also open up a command prompt on your computer and enter the command "ipconfig". It should show up as "Default Gateway".

    You set the IP address for the TiVo using the "Phone & Network" setting. Here is what TiVo has to say about it. I use "8.8.8.8" and "8.8.4.4" for DNS servers. They are the Google public DNS servers.
     
  2. Jun 22, 2013 #82 of 171
    krar4

    krar4 New Member

    57
    0
    Dec 21, 2002
    IL
    Trying to see if it is the cable system or the TiVo, I swapped my Humax for my mother's Humax. My TiVo connected at her home and her TiVo connected at my home. I think I might take the easy way out and just swap TiVos with her. I wish I knew what the problem, but swapping units is the easiest fix.

    Thank you to all for your input.

    Rick
     
  3. Jun 23, 2013 #83 of 171
    tivoknucklehead

    tivoknucklehead Well-Known Member

    1,395
    228
    Dec 12, 2002
    Orlando Florida
    getting it now and a lot lately, way more than usual
     
  4. Jun 23, 2013 #84 of 171
    sieglinde

    sieglinde Active Member

    5,378
    1
    Aug 11, 2002
    Sebastopol, CA
    Not the server. My Premier has just finished sucessfully connecting to the Tivo service. And I have the TV show suggestions.
     
  5. Jun 24, 2013 #85 of 171
    AMike

    AMike Member

    49
    2
    Oct 22, 2004
    Metro Atlanta

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    I have been seeing this error more frequently on one of my specific Tivo's (Premier 4). I have a Moca setup in my home. On this specific Tivo, I have connected the ethernet cable to an Apple TV. When I attempt to play content from one of the other networked Tivo's in my home, I am frequently dropping the connection. Content from the Discovery Bar will disappear and display the C133 error. When I disconnect the ethernet cable, there are no drops in connection.

    Any suggestions to eliminate this?
     
  6. Jul 30, 2013 #86 of 171
    bitpusher

    bitpusher New Member

    33
    0
    Aug 27, 2008
    near Denver, CO
    Just installed a new Premiere. Regularly, when turning the unit on, the top discovery area displays the C133 error. After about 10-20 seconds it seems to go away (replaced with suggestions). Since it happens regularly, it seems wrong (who would design such an interface?).

    Have rebooted many times, old Tivo HD plugged in to same switch port worked fine, no connection problems noticed.

    Is this "normal?"

    Also, it's been installed nearly a week and I have a grand total of 5 "Tivo suggestions" recorded (I have given many shows a thumbs-up). My old Tivo HD recorded about 10 suggestions a day, and my Premier is not close to recording all the time. Hmmmm. Is this normal?
     
  7. Jul 30, 2013 #87 of 171
    lpwcomp

    lpwcomp Well-Known Member

    9,461
    298
    May 6, 2002
    John's...
    Exactly what model? Fixed IP or DHCP? What exactly do you mean by "when turning the unit on"?


    You're comparing the actions of a unit you've had for 5 years vis-a-vis suggestions to one you "Just installed"?
     
  8. Jul 31, 2013 #88 of 171
    bitpusher

    bitpusher New Member

    33
    0
    Aug 27, 2008
    near Denver, CO
    Hello,

    The model is the TiVo Premiere 500GB... not sure a number except the 15-digit ID # shown on Tivo.com.

    I have a reserved DHCP IP address for this unit (i.e., it uses DHCP, but always gets the same IP address--same as old Tivo HD).

    By turning the unit on, I mean waking it from standby (front panel lights come on), and then pressing the Tivo button to show the main Tivo menu. When this menu appears, the top area shows the error C133 for about 10 seconds and then the error message gets replaced automatically with some programs. Connecting to the Tivo service shows no errors.

    Also, the experience of flipping through the menus doesn't seem any faster than my Tivo HD (i.e., there's about a 1/2 second delay before information gets displayed on to the screen)... I wonder if this too is "normal" or if my particular unit has a systemic disease.

    I'm not familiar with the algorithms of the Tivo suggestions, but I assumed it would throw in a lot of recordings by default and let me give thumbs up/down to fine-tune the choices. It sounds like you're suggesting it's set to be rather timid until it "knows" what you like?
     
  9. Jul 31, 2013 #89 of 171
    sieglinde

    sieglinde Active Member

    5,378
    1
    Aug 11, 2002
    Sebastopol, CA
    Interesting. Why do you put it on standby? I never do
     
  10. Jul 31, 2013 #90 of 171
    bitpusher

    bitpusher New Member

    33
    0
    Aug 27, 2008
    near Denver, CO
    I put it in standby on the belief that it'll record more "suggestions" assuming it thinks I'm watching the program on the selected tuner if it's fully on.
     
  11. Jul 31, 2013 #91 of 171
    bitpusher

    bitpusher New Member

    33
    0
    Aug 27, 2008
    near Denver, CO
    For what it's worth, this unit "fails" the TCP port test. Even after telling my router to forward traffic on ports: 443,5223,7287,7288,8078,8079,8081,8181 to the Tivo Box, it still fails. (I since blocked inbound traffic on 443 since that wouldn't be stealthy, but the other ports don't ping--i.e., Tivo doesn't respond to those, just 443.)

    Even though it fails, the service connection, web videos, Netflix, seeing other DVR and Android remote app all work fine.
     
  12. Jul 31, 2013 #92 of 171
    lpwcomp

    lpwcomp Well-Known Member

    9,461
    298
    May 6, 2002
    John's...
    It's located on a label on the back of the TiVo, but if it is the 2-tuner, it is a TCD746500. 4-Tuner would be TCD750500. First 3 digits of the model number should match the first 3 digits of the TiVo Service Number (the 15=digit ID #). BTW, the TSN is available on the first page of the System Information screen.

    I suggest you change the TiVos network settings to use a fixed IP. In fact, you should do that on all of your fixed network attached equipment (TIVos, desktop PCs, etc.

    Ah, OK. While there is at least one good reason for putting a TiVo in standby, it isn't the same as having a receiver or TV in standby. Not much is really off.

    Totally different UI, which is not only more CPU intensive but utilizes the network. If you want to make a valid comparison, switch to the SDUI.

    That is my understanding, based on other people's reports. I have no personal experience as turning off suggestions is the second thing I do after completing guided setup on a newly acquired TiVo. I explicitly record enough stuff to keep me busy w/o having the TiVo decide to record things on its own.
     
  13. Jul 31, 2013 #93 of 171
    lpwcomp

    lpwcomp Well-Known Member

    9,461
    298
    May 6, 2002
    John's...
    That's been broken for everyone for a while now. It would be unusual if it worked for you.
     
  14. Jul 31, 2013 #94 of 171
    lpwcomp

    lpwcomp Well-Known Member

    9,461
    298
    May 6, 2002
    John's...
    Not sure is has any affect on suggestions, but I put mine in standby to avoid recording the EAS messages.
     
  15. Sep 2, 2013 #95 of 171
    bitpusher

    bitpusher New Member

    33
    0
    Aug 27, 2008
    near Denver, CO
    Shortly after posting here about my C133 error, it seemed to clear-up and now works (mostly) like a champ--no more C133 errors, its UI is zippy, and it started recording hundreds of "TiVo suggestions."

    The only other thing I tried was to use my router's "port forwarding" to forward all internet inbound traffic on certain ports to the TiVo. Some of the ports were those in the TiVo troubleshooting guide, and others were ports I saw on my router's log. Here are the ports I forwarded to the TiVo:

    5223,7287,7288,8078,8079,8081,8181,36290,59410,50281,49490

    Again, I'm not sure if this made any difference at all or if the TiVo would have started working on its own after sorting through its troubles internally.
     
  16. Dec 3, 2013 #96 of 171
    wkearney99

    wkearney99 Bill Kearney

    1,972
    23
    Dec 5, 2003
    Bethesda,...
    Fwiw, i have a premiere unit that's showing the c133 error. Passes network diags for internet connectivity. No idea why it thinks the internet connection is out. I'm power cycling it now...
     
  17. Dec 3, 2013 #97 of 171
    Resist

    Resist Well-Known Member

    2,040
    55
    Dec 21, 2003
    I got this error on my Premiere tonight, and it won't let me stop a Tivo Suggested recording. This makes no sense to me, because I can't free up a tuner. Why does it need the Tivo Service to stop a recording?
     
  18. Dec 3, 2013 #98 of 171
    wkearney99

    wkearney99 Bill Kearney

    1,972
    23
    Dec 5, 2003
    Bethesda,...
    Power cycling didn't help. Still showing c133 on the tivo central page. What gives?

    My effort here was to get a stream unit online. I've had the premiere (with lifetime) and the stream for a year, but still boxed while we built the new house. I've had the premiere running for two days without any problems. But it seems to have lost whatever it considered an internet connect last night. Yet it passes diags and did a forced connect without error.

    It sees other tivo hd boxes on the network and transfers function, either way.
     
  19. Dec 3, 2013 #99 of 171
    jevo

    jevo Member

    65
    0
    Dec 20, 2001
    Ann Arbor, MI
    Fwiw, my service just started working again.
     
  20. Dec 3, 2013 #100 of 171
    MMaleto

    MMaleto New Member

    24
    0
    Feb 11, 2011
    same here in Chicago area. Just think, I called Tivo to cancel a a few hours ago and they threw me a bone - 2 months free to think about it. Came back and WHAMMO - C133 and NOTHING that I can do will fix it.

    Maybe I will not wait 2 months before I cancel.
     

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