Serious issues with 2 TIVO Mini. Any master reset?

Discussion in 'TiVo Mini' started by Johnny Danger, Feb 28, 2020.

  1. Johnny Danger

    Johnny Danger Member

    207
    10
    Dec 27, 2016
    I am having some serious issue with 2 of my TIVO Mini?

    1. TIVO MINI is showing the TIVO LOGO in an endless reset
    2. TIVO MINI(2nd one) is showing a green screen of death saying something like TIVO has encountered a serious problem and this will take up to 3 hours to correct,etc..." something like this.

    The screen eventually goes away and I can work with it a little but it eventually resets and get back into this green screen on death.

    Is there any like flashing of firmware or super master reset options for the TIVO Mini boxes?

    Anything you can tell me will be helpful because I am out of ideas.

    Thanks.
     
  2. keithg1964

    keithg1964 Ragonk

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    Feb 2, 2006
    Texas
    I saw one post that someone reported they solved a mini not booting by pressing the TiVo button(I think it was the Tivo Button) repeatedly as soon as he plugged in the power connector.
     
    HerronScott likes this.
  3. TivoDoctor

    TivoDoctor Member

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    3
    Mar 7, 2003
    I think your solution is the same as mine. I had 2 of the older Tivo minis that stopped working after the software upgrade (TE4). One was in continuous reboot and the other wouldn't wake from sleep without unplugging it. I called Tivo and they sold me 2 Mini VOXs at one for $29 and the other for $39. Just tell them you want them for the lower price. They will try to sell them to you for $79 at first, but you can negotiate that down.
     
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  4. Dodge DeBoulet

    Dodge DeBoulet Member

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    Aug 3, 2010
    TL,DR: If TiVo is replacing a failing (but still working) device, don't let them deactivate the existing unit until the replacement arrives.

    I have two Minis, originally fed by a Bolt+ but now a "renewed" Bolt VOX that TiVo graciously supplied for free (the reason for which was documented in another thread in the Bolt sub-forum).

    Both have been less than 100% in their performance, especially with streaming services: We regularly use Netflix, Amazon Prime and Hulu. Live/recorded TV has occasional glitches too, but not to the extent of the streaming services.

    One of the Minis is in an apartment over a detached garage on our property; it's used by my 91 year-old father-in-law. I have a fairly robust MoCA 2 network infrastructure between his apartment, the location of the Bolt VOX (main house media room) and the other Mini (main house living room) using Actiontec ECB6200s. The TiVo equipment is all connected via the Ethernet provided by the MoCA 2 hardware.

    My FiL's Mini has been the most problematic because of his age and limited troubleshooting ability; while he's very active for a nonagenarian, he's not much for technology. He just wants things to work, and TV viewing is still a major portion of his day. His Mini will randomly freeze while using a streaming service, drop out during live TV, and respond very slowly to button presses on the remote. We'd see this occasionally on the living room unit as well, but since it's in the same building, it's a lot less effort to fix.

    So I called TiVo, explained the situation, and they offered a replacement Mini VOX at $29. Having essentially no other options, I took them up on the offer, gave them my credit card number, and they shipped it.

    Then they deactivated his existing Mini ... leaving him without the ability to watch TV.

    I discovered this when I went to my account's device preferences and didn't see his existing Mini anymore. Something similar had happened with the Bolt+ replacement, but that was resolved fairly quickly. Of course I again called TiVo, but this time the support specialist claimed that I couldn't have the new Mini VOX (as of the time of the call not due to arrive for another 4 days) and the original Mini (still working, sort of) active at the same time and there was nothing he could do about it.

    I'm sorry, but WHAT THE F***?

    I asked the specialist to please bump this up to 2nd tier support to verify, as I was quite certain that the activation mechanism for Minis is identical to Bolts/Roamios/Premieres; all they really needed to do was deactivate the in-transit Mini VOX and reactivate the Mini. And of course that did turn out to be the case; the original Mini was reactivated.

    I'm grateful for TiVo's willingness to replace my Bolt and, for a nominal fee, a troublesome Mini. But the competence of their technical support is underwhelming.
     
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  5. Johnny Danger

    Johnny Danger Member

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    Dec 27, 2016
    Do the TIVO Mini update automatically or did you manually tell them to update? Its amazing how TIVO does not test the new firmware on the old TIVO mini, ends up breaking then and then makes a profit by selling you new ones.
     
  6. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,430
    3,513
    Dec 7, 2012
    Ashland, PA...
    A Mini makes a service connection on power up. Then it makes one daily like all other TiVo boxes. Check System Information. You can force service connections. It's in the Networking area.
     
  7. Johnny Danger

    Johnny Danger Member

    207
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    Dec 27, 2016
    Is the firmware update something it does when it connects or do you have to OPT in?
     
  8. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,430
    3,513
    Dec 7, 2012
    Ashland, PA...
    It's automatic. What version is installed now?
     
  9. TivoDoctor

    TivoDoctor Member

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    Mar 7, 2003
    You don't have to update the old minis to TE4 unless you have TE4 on your Bolt. They can't have different operating systems. I updated my Bolt to TE4 because I wanted automatic commercial skip. That meant I had to update the minis so they would communicate with the Bolt.
     
    JoeKustra likes this.

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