Series3 page up at BestBuy.com

Discussion in 'TiVo Series3 HDTV DVRs' started by BriGuy20, Sep 12, 2006.

  1. BriGuy20

    BriGuy20 New Member

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    Aug 4, 2005
    Vienna, VA

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    I talked to a Best Buy employee, he said they were in transit at the moment and that the truck would come Thursday (best day to check again). No guarantees that it will be there Thursday, though, and no indication that this particular Best Buy employee knows what the hell he's talking about.

    I'm hopeful, though. :)
     
  2. TiVoToo

    TiVoToo Member

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    Sep 12, 2006
    Orlando, FL
    I have a S1 and a S2 with lifetime. I had considered transferring the S1 Life to the S3 so my daughter could take the S1 with her to college. Since I would still have 2 TiVos with Life subs, I figured after the 'free' year was up on the S1, I would pay the MSD fee until the S1 box eventually expired. However, when reading the fine print on the MSD, I discovered that the S1 would not be eligible as it would not be physically located or calling in from same address as the Life'd boxes (even though I would still own it). This meant I would pay the full sub price on the S1 after the 'free' year. This changed the economics since there is no such restriction on a S1 with life sub. So my daughter will take the S1 with Life, and I'll just pay the MSD sub on the S3. The $199 I save on the transfer fee will pay for 29 months of MSD sub. Plus, I expect a local retailer will sell the S3 for under MSRP during the next 30 days and I'll price match for additional savings. In the end, I expect to be able to pay for 3-4 years of MSD sub with the total savings.
     
  3. TiVangelist

    TiVangelist Member

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    Aug 28, 2000
    Boston, MA
    I'm confused....under your first scenario (swapping the lifetime sub from S1 to S3), you say that after the 'free' year was up on the S1, you would pay the monthly sub fee. I get that one. But then later after you found out the S1, after moving to campus, would not be eligible, you say again that you would have to pay the monthly sub fee after the "free" year. So, what's the difference? Can you please clarify?
     
  4. Krellis

    Krellis TiVo-tee

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    Mar 26, 2003
    Davis, CA
    Don't hold me to it, but I'm pretty sure I remember hearing that, while this restriction does exist, it is not actually implemented, technically, on TiVo's side, so that any boxes in your account, regardless of ZIP code, will receive the MSD as long as there's one qualifying subscription. I can confirm from my own experience that this was the case a year or so ago, though I haven't been in that situation since then, so I don't know if it's still the case.
     
  5. ah30k

    ah30k Well-Known Member

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    Jan 8, 2006

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    Just because they don't check it, doesn't make it OK. The policy is "Same residence".
     
  6. Krellis

    Krellis TiVo-tee

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    Mar 26, 2003
    Davis, CA
    I understand that, but how exactly do you propose one should self-enforce it if TiVo is choosing not to do so? I was simply providing the information that it was not enforced last I knew. I acknowledged what the actual policy is. I imagine that at some point it will be enforced, but there's nothing wrong with pointing out that it currently is not (or was not, last time I knew).
     
  7. ah30k

    ah30k Well-Known Member

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    Jan 8, 2006
    You said any box will "qualify" regardless of address. This is not true. You may get away with it, but it doesn't qualify.
     
  8. ehardman

    ehardman Member

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    Feb 18, 2004
    Kansas
    Why don't you start your own thread instead of hijacking this one.
     
  9. albrandwood

    albrandwood Member

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    Aug 12, 2002
    Errr ... yeah ... technically, this is true, you can't ... but as far as I am concerned, and the IRS is concerned, and my health and car insurance carriers, and everyone else that I can think of, off... Kids at college are considered part of the household ...

    The restriction is only impletemented if/when you call the customer service line, and they bother to investigate what boxes are claiming to be from where ... there is currently NOTHING automated about this. It was only when they were resolving a double-billing issue (I moved house - change of zip - and their system managed to create a new account rather than move the existing account) ... I just said, I'd fix the problem, and the CSR was happy
    @
     
  10. teddyk

    teddyk New Member

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    Oct 13, 2002
    After spending several hours in DC area Best Buy stores voicemail system (it seems after you go through the menus on the phone system, no one actually ever answers the phone resulting in a prolonged stay in "voicemail jail," as I call it), I finally talked to the Tyson's Corner store. While they did not have any, but thought they would have it in the next several days, they said Fredrickburg, Tenley and Laurel had them right now.

    Not having any ability to delay gratification, I -- of course -- immediately went to purchase at Tenley, which was another fiasco, the store is under construction and it took them an hour to find one of the the two that were supposedly in stock.

    The bottom line is that one Best Buy can check on the other local stores' stock. Get one store on the phone and get them to check the others. Unfortunately, the Tyson's store was the fourth store I called and the first that offered that option. Pentagon City denied they even had that capability.

    Good luck!
     
  11. ah30k

    ah30k Well-Known Member

    2,493
    156
    Jan 8, 2006
    Why don't you go $^%$##? I was simply responding to someone who was suggesting an unethical activity.
     
  12. DCIFRTHS

    DCIFRTHS Active Member

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    Jan 6, 2000
    New York
    :D :D :D

    Cool! At least your trip wasn't in vain. Enjoy it.
     
  13. Dssturbo1

    Dssturbo1 New Member

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    Feb 22, 2005
    not unusual for best buy to have items in store and not out for sale. or listed as in inventory and not actually in store. happened with the samsung bluray release.
     
  14. BriGuy20

    BriGuy20 New Member

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    Aug 4, 2005
    Vienna, VA
    Best Buy horror story:

    After hearing that it was in stock (at least earlier today) at Tenleytown and reportedly in stock at Laurel, I tried calling the locations to see if I could determine availability.

    After about 25 minutes playing phone tag on the Best Buy phone system (and being hung up on 3 times), I finally was able to speak to a Laurel customer service representative saying they had one left in the back.

    I printed directions for both, but found out Laurel is about 20 minutes further from me than Tenleytown. I tried to call the Tenleytown location to see if they had the one supposedly left in stock (from the story on here). I was unable to connect with a representative after about 6 MINUTES on hold.

    I left, thinking that I would be able to get in touch with somone from Tenley before I passed the exit I'd need to take to get there. This was about an hour before both stores closed, so I knew I'd only get the opportunity to go to one of the two stores.

    I WAS ON HOLD FOR ABOUT 40 MORE MINUTES IN THE CAR DRIVING UP THERE. I was able to speak to an actual employee twice. The first time, the employee informed me that things were too busy in his department for him to check on the product, and he tried transferring me over to customer service. This call got dropped after about 5 minutes of waiting on hold for the customer service rep.

    The second time, I managed to get an employee from another department, who transfered me over before I could get a chance to tell him I HAD ALREADY WAITED ABOUT AN HOUR TRYING TO GET ONE OF THOSE DOLTS FROM THE VIDEO DEPARTMENT.

    I ended up going past the exit to Tenleytown while still on hold, so I gave up and headed to Laurel.

    I got to Laurel right at 9, but they had already closed the gates. I tried pleading with the employee letting people out ("I drove an hour to get here!"), but to no avail. I probably should have told him that I wanted to just walk in, buy an $800 dollar product, and walk out, but I was too frustrated to add anything else. If he wasn't the loss prevention guy, I very well might have walked up to him and punched him in the face.

    Bear in mind that I would have had PLENTY of time if it didn't take such a long time to get ahold of an employee, or even if the Tenley employee TOOK THE 5 SECONDS NEEDED TO CHECK ON A PRODUCT.

    Needless to say, I won't be buying a Series 3 at a Best Buy.

    I think this serves as an indication of how much Best Buy values their big ticket customers.
     
  15. cotton168

    cotton168 Member

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    Aug 8, 2006
    Monterey...
    I actually purchased one at the BB in City of Industry, CA 91745. I talked to the guy in charge of the video department and told him that I saw that they had the S3 in stock online. He tried forever trying to find out, but when he did, he tried looking for the SKU which was not available because the S3 BB site was buggy.

    When he went to his computer to actually locate one, he found the SKU and went to look for it. To my surprise, they actually had 2 in stock and the guy found both of them high on a metal rack where they store the overstock stuff. 2 lonely ones and he asked me if I wanted both of them, but I told him that one was most definitely enough. I guess each BB location is different. I did try to call them earlier today, but couldn't get anyone to help. He explained that the reason why was because he usually doesn't have much staff in the morning and if they are serving customers on the floor, then they can't bother with the phone calls. :rolleyes:

    Anyhow, now I have to go and try to cancel the S3 I ordered at Tivo.com. Anyone know whether or not that is still possible? I ordered mine on Tuesday and asked for overnight, but it still has not shipped out. :( Oh well...
     

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