Series3 is randomly rebooting

Discussion in 'TiVo Series3 HDTV DVRs' started by gquandt, Dec 17, 2007.

  1. Feb 8, 2008 #261 of 457
    MasterCephus

    MasterCephus New Member

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    Jan 2, 2005
    Hueytown,...

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    so should I replace my own HD, or should I just let Tivo replace my whole unit?

    What's the experience people have had with replaced Tivos?

    How hard is it to replace the hard drive myself*?

    *I have quite a bit of experience in hardware and software, but I haven't done anything with a Tivo hardware wise.
     
  2. Feb 8, 2008 #262 of 457
    richsadams

    richsadams Well-Known Member

    9,078
    64
    Jan 4, 2003
    It depends on how old your Series3 is. < 30 days...free replacement. < 1 year...$49 exchange. > 1 year $149 exchange. Refurbs are generally fine as they all have to be bench tested which isn't the case with new units which are randomly tested. That said there are a few posts where people have received refurb units that didn't work properly and had to be replaced. I bought a refurb Series2 for a friend a couple of years ago and it's still running just fine.

    If you're comfortable with connecting a hard drive to your PC you can easily replace your TiVo's hard drive...a good time to upgrade. You can download a free program called WinMFS from http://www.mfslive.org which is very easy to use. All of the instructions are on the website as well. You can also find more info about replacing your hard drive on the Official eSATA Drive Expansion: FAQ + Discussion thread (at the end, #30.

    Before doing anything you might try running the built-in TiVo diagnostic program called "Kickstarts". That may resolve your issues.

    One other thing you can try is to disconnect your coax cable to see if TiVo runs normally (menus, playback, etc.). If so that may confirm an I/O problem with your hard drive as well. (Something the diagnostics will not repair.)

    Best of luck and let us know how it goes. :up:
     
  3. Feb 8, 2008 #263 of 457
    danitaz

    danitaz New Member

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    Oct 15, 2005
    Is there a "maximum" size I can go on this drive? I mean I don't know if I want to replace the current drive with a TB drive, but since I don't already have eSATA on the unit, it would seem to me that if I'm "replacing" a drive I might as well get a BIG one . . . .

    Thanks.

    Danita
     
  4. Feb 9, 2008 #264 of 457
    richsadams

    richsadams Well-Known Member

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    Jan 4, 2003
    You can go up to 1TB internal and 1TB external. :eek: :up:
     
  5. Feb 9, 2008 #265 of 457
    hizhonor

    hizhonor Member

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    Feb 3, 2002
    Ferguson, MO

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    Exactly the same behavior here and a common component with the Antec MX-1. After systematically walking through the various Kickstarts, adding a UPS system to condition the power and re-seating connectors without any success, I finally purchased and installed the SIIG CB-SA0111-S1 cable as recommended in the FAQ and have been problem free for a week with numerous power on/off cycles of my TV and AV system.

    I believe there are a number of problems being reported in this thread that all have the common failure symptom of video/audio freeze up and a reboot. Like George, in my case it _only_ happened when the surrounding AV equipment (also Sony) was powered on. While I'm not ready to call it fixed, for less than a $15 quality cable, it's looking good.

    Steve
     
  6. Feb 9, 2008 #266 of 457
    self

    self New Member

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    Jul 10, 2002
    I, on the other hand, have an S3, stock drive, Seagate FreeAgentPro 750G eSATA drive, with the SIIG cable... and have still had multiple reboots this past week. (Everything is plugged into a UPS.)
     
  7. Feb 9, 2008 #267 of 457
    danitaz

    danitaz New Member

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    Oct 15, 2005
    Cool! Of course, I accidentally got one of the WD's that won't soft restart, but I'm just going to leave it in there for awhile to make sure that the "problem" is fixed before I worry about swapping out that drive. At first blush, this really does seem to have fixed the HD rebooting problem. I've already recorded three HD programs (at one point one on each tuner), and I've not seen any problems. My old hard drive had gotten to the point that just tuning to an HD channel was enough to make it go nuts. So, I'll leave it like this until the soft reboot makes me mad <g> (probably will take awhile for it to do that - I'll just check it every morning to make sure it's not in a stuck boot), and then when I decide to go with another internal drive I'll get another 1TB drive and I'll have more room than I know what to do with <heehee>.

    I'll report back in a week or so to let folks know if this hard drive swap actually fixed the reboots!

    Thanks.

    Danita
     
  8. MasterCephus

    MasterCephus New Member

    309
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    Jan 2, 2005
    Hueytown,...
    An update on my situation.

    I was gone for the weekend and when I got back I was going to check to see if the Tivo was ok. Well when I turned my tv on, the tivo was recording something. So I click the Tivo button on the remote and nothing happened...2 minutes later I hear the little noise it makes when you hit a button. Then the background showed up and no menu. Then it rebooted.

    After it rebooted it came up and everything was ok. I watched the SG: Atlantis I missed and it when it came to the end of the recording (where it asks to delete or not) nothing showed, just a frozen screen on the last frame of the recorded show. Then it rebooted. Then it rebooted 3 times when it was trying to come up.

    I called Tivo again and they are replacing my Tivo. So I should get a new Tivo by the end of the week.
    ----
    Here is something to chew on...

    So out of curiosity, I removed the cable connection to the Tivo and right when I did, everything started working (minus the cable). I could watch anything from the NPL, go to any menu, etc.

    When I plugged the cable back up, it worked better than normal, but not as fast as it was doing when the cable was disconnected.

    I am still thinking it's the HD going bad. Because when it receives an input signal, it's always recording (i.e. writing to the HD). So it could just be a side-effect of a going out HD. Does that sound right?
     
  9. danitaz

    danitaz New Member

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    Oct 15, 2005
    From my limited personal experience that does sound like the issue. My Series 3 is over a year old, and I don't know how replacing it now would affect my lifetime subscription anyway, so I opted to replace and upgrade the drive. It's been that way for about 36 hours now, and I've recorded 96 GB of video in that time (at least that's what's "on" the TIVO - I probably recorded more and deleted a few things). About 9 hours of that was HD recording.

    I went a week without HD and had no problems, but as soon as the TiVO tried HD on the original drive, I got the old symptom back - rebooting on HD channels.

    So, certainly, replacing the HD has been good for me!

    Danita
     
  10. mdobbins

    mdobbins Member

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    Apr 14, 2002
    Indianapolis...
    Same here. More than 10 days with a replacement hard drive and no problems yet. Again - I had the symptoms where the TiVo would slow down / freeze / reboot unless the cable feed was detached.

    Mike
     
  11. careysm

    careysm New Member

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    Jan 21, 2008
    Based on the last 2 posts, it seems that a possible resolution to this problem is to replace the hard drive? Considering I had 2 boxes that had the same problem (and I'm not the only one), I think TiVo should confront their HD supplier.
     
  12. JimWall

    JimWall Member

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    4
    Oct 19, 2002
    I agree that if the reboot problem goes away when the cable signal is unplugged the issue is the hard drive.
    This has happened to me twice. Each time S3 was working fine with no video signal. I did have to change the two channels that are always being recorded from HD stations to non-HD before plugging the video back in.
    I have not replaced the hard drives yet.
    My theory is there is a bad spot on the disk drive that is being used to record the video from the two live channels. When video is unplugged and channels are changed and video plugged bad in; TIVO starts recording live signal to a new file thus avoiding the bad spot on the disk until it is used again.
    Several weeks went by before the problem started again.
    I have a 1 TB internal and 1 TB external Hitachies. With the BB sale last week I have two WD 1 TB (older model) so I can replace both drives after I finish a full Spinrite diagnostic on new drives. If I get an error doing DD copy and have to do DD rescue then that would tell me the drive is bad for sure.
    I will then use spinrite on bad drive to find and repair the bad spots.
     
  13. MasterCephus

    MasterCephus New Member

    309
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    Jan 2, 2005
    Hueytown,...
    I should be getting my replacement tomorrow so by night's end, I should have my new Tivo running to test.

    I had to unplug the coax last night to do anything with my old Tivo now...it's definately the HD.

    The guy I talked to from Tivo (not sure if he knew what he was talking about) was saying they had quite a few HD problems with tivos and he said the common denominator was that they were all shipped ground. I didn't think he knew what he was talking about. He said they mostly were only about 1-3 months old, and that mine was about a year old...something they don't see that often.
     
  14. bmgoodman

    bmgoodman Member

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    Dec 20, 2000
    Northern...
    For any of you having these reboots, has anybody from Tivo taken any interest in reviewing your log files? Or has it just been the usual, "Oh, it's rebooting, it's defective. Send us $149 and we'll send you a refurb."?

    I got a RepairMaster extended warranty for mine, but I don't want to go through the hassle if we're dealing with a software glitch vs. a failing hard drive. That warranty is also why I am reluctant to swap the drive myself.
     
  15. careysm

    careysm New Member

    7
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    Jan 21, 2008
    My responses from TiVo for this problem:
    1. It's the cable cards (swapped the cards and it didn't help)
    2. We'll send you a refurb (fortunately for me they waved my fee but unfortunately it didn't fix the problem).
    3. We'll send it to our technical team (never heard after that).

    Sean
     
  16. bizzy

    bizzy New Member

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    Jan 20, 2004
    San...
    "escalating to engineering" is tivo speak for "we're now done pretending to care".
     
  17. miller890

    miller890 Member

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    Feb 15, 2002
    This is a quote from the 9.3 whatever thread (Feb 12th), maybe there is a fix in that update that may help some of us here.:eek:
     
  18. ctn1983

    ctn1983 New Member

    8
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    Dec 20, 2006
    I just received my third Tivo unit today, unlike the first two refurbished units I received a while back, this one appears to be a brand new unit in the retail box, which included everything (new remote, manual, cables, and etc.)...Maybe they ran out of refurbished units, or they got sick of me complaining about the non-working refurbished ones. :p Anyways, everything seems to be working great, but I haven't received the 9.2a update yet...hopefully 9.3 comes out real soon.
     
  19. memphislim

    memphislim New Member

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    Dec 13, 2002
    Okay, got my new (not refurb) Series 3 tivo Monday. Worked fine for about 24 hrs and then this morning noticed a one hour HD show was broken into 4 separate recordings of various lenghts. So, okay the TIVO rebooted 3 times. I looked at other recordings, same thing, multiple reboots. So I figure I must have gotten the 9x software since it originally had 8x. Checked and I still have 8x software on my box.

    What the F? Still have full control on HD channels and no locking or freezing yet but the multiple reboots. Should be a brand new HDrive right? So why would replacing the HD cure my problem? Are they all failing, even brand new ones? Has anyone ever cured this problem by replacing their cable cards? I see a few have by replacing cables but I have to use component connections for mine so don't think this is my problem. I'd swap the HD in a second if I thought that was the cure but not sure an upcoming software release might fix.
     
  20. acc10x

    acc10x New Member

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    Mar 9, 2005
    seattle
    i finally received my replacement S3 yesterday, after tivo mistakenly but down the p.o. box i use for the billing addy of my credit card they put the $700 hold on as the shipping address even though the tech i spoke with confirmed the shipping address was my house addy before hanging up. GRRR! (not to mention that UPS, realizing they had a p.o. box addy, tried to deliver it to a previous address of mine!)

    after getting that finally sorted the box arrived. switched the activation over to the new box and rang up comcast seattle to re-pair the cable cards. the lady i spoke to was very nice but after hearing someone whispering in her ear over the phone she proceded to tell me that comcast would have to charge me an add'l $6/month "additional digital outlet fee" for the tivo box. "no, you aren't," i said. "i have comcast stb as part of my account, and according to your rate card i get one cable card free of charge and the second at $1.50/month. you're confusing the add'l outlet as me having an add'l stb box, which i don't. cable is coming in through one outlet: period." this went around for several minutes and, honestly, i don't know how folks who aren't very much in the know about how things should be working, billed, etc., get through all this, but i finally convinced her to first finish pairing the cards and then we could talk more about the add'l charge she wanted to tack on.

    so we spend 20min verifying that both cards work, during the time i go on at legnth to detail my S3 story. after it was all done she appeared to forget about trying to charge me the add'l outlet fee, which is what i hoped would happen, asked if there was anything else to which i quickly replied NOPE! and we both hung up.

    watching the replaced box last night there doesn't (yet) seem to be any more issues with HD channels freezing things and up/or otherwise forcing reboots. which is good... and hopefully is the end of things. knock on wood, salt over shoulder, prayers to any listening gods.

    (also posting this over on this thread.)
     

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