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Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.
So is this a Verizon Service area-wide issue or just the NE?
Sounds like it is just in WNY at the moment.
Just got off the phone w/ Fiber Solutions @ 800-426-9504 (transferred from the dept @ the link above).
He checked the CCs and had me reboot, did a 'test channels' and I was able to see regular, premium and HD channels.
I'm currently doing the antenna scan.
All is good.
It's be great if they could do a 'roll back' to the previous version of firmware for those affected.
So much for just WNY - you're in VA? I wonder if your issue was different than ours? Sounds encouraging though....maybe I'll call the FSC again.
Sounds like SC0TLANDF0REVER's issue was more likely he had a tech that didn't know what how to properly set up the Cablecard. How many of us heard "Boy I've never done a Tivo before" when the tech first walked through the door for the install.
I'm not sure what it means (or if it's true) but someone named "bufftek" posted the following over at DSLreports
That is consistent with what I heard too. WNY will be one of the test areas for new Cisco/SA equipment and it sounds like Verizon could use a refresher course in change management. How in the world the SA gear could ever be exposed to live/production customers without some semblance of testing and warnings to customer support about possible calls is beyond me.
I'm sure his/her issue was not related. It sounds like that was a new install. I know that my tech had to call in to pair the cards even after doing the laptop activation thing.
So, any updates on the channel outages in WNY? I called today to see what's up and was emphatically told that it's just my CableCards at issue. They're sending a guy out with "lots of CableCards" on Thursday. Guess I'm in for another long session with Verizon. I'm already fed up and I haven't even been a Fios customer for a week!
My service is still out.
Same here. Heard from Tier 2 guy today and he was on a conf-call with Motorola trying to sort things out. But no news after that and I'm still out of commission as well.
Rolling a truck with more CableCARDs is costly and a waste of their time and yours. Tier 2 knows full well what happened and they are trying to figure out why they can no longer get return IP messages from the CableCARDs since someone made changes to accommodate this SA stuff mentioned above. So this is not really a CableCARD issue per se but rather a conditional access system issue (as mentioned above) that needs to be resolved by the network guys. A field tech will just end up being as frustrated as the first field tech they dispatched.
SO, I just got off the phone with Verizon. After spending about three hours answering the tech's phone calls and switching back and forth between channels, I temporarily got service to my missing channels. I helped isolate the problem (his words, not mine) and they should be fixing everyone's cards/the network this evening. He told me that I should have service restored sometime tomorrow morning. Hope this helps!
Yup, they are undoing what they did last Friday and they are pretty confident that it will restore our service. The channels you were able to receive earlier today was likely a few channels they put in the clear temporarily (to select CableCARDs) to see if Motorola encryption was in fact the issue. It was.
I have to say, I'm thoroughly impressed with the Verizon Tier 2 guys - class acts and definitely some very good engineers there. We'll see if they can bring us back to life in the wee hours of the night tonight.
We're back on-line! Just going through all of my channels in my programming package on a couple of my Tivos, but so far, it does seem that we're back in business in WNY.
Whew...just in time for a likely snow day tomorrow for the kids.
Excellent news! Thanks very much for your patience and keeping us posted. Hopefully VZ learned whatever lesson(s) that came out of this experience so that they won't replicate the issue elsewhere. Enjoy!
All fixed! Man, did I miss my TiVO...
So FIOS showed up last Friday to install a cable card in my new Tivo HD XL unit. The tech showed up, said, "what kind of card do you need?" I said, "I need 1-M card." He said, "Okay. I wasn't sure, so I brought both kinds." So apparently, up here in MA, they still have both M and S-cards. (I'm assuming they have leftover S-cards from years gone by, but still bring them just in case. Not a bad idea.)
When the tech saw the Tivo, he goes, "I've never done a cable card install on a Tivo before." I said, "It's easy...when we did the one upstairs in March it only took 20 minutes or so." He then handed me the card and said, "Okay, sounds like you know what you're doing." So I installed the card myself, he called Fios, gave the card and Host ID #'s, 5 minutes later I was up and running. If we weren't talking about the Patriots for so long, he would have been gone in less than 10 minutes.
I still have no clue why Verizon won't simply hand out the cards instead of wasting Tech's times to do truck rolls when the process seems quite straight-forward and simple. I haven't rec'd an updated bill yet, so no idea if they truly will charge me the $79 truck roll or not. Crossed fingers they won't.
Is any one else not receiving any signal for HGTV and the food Network? I have been having this issue since yesterday. Everything else is working fine.
I have fios in New York, Long Island.
FoodHD (664) and HGTVHD (665) are both fine in Bergen County (NJ).