Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. Jan 7, 2008 #721 of 2231
    Bandit LOAF

    Bandit LOAF New Member

    5
    0
    Dec 31, 2007
    Any idea why that is?

    Edit: You sufficiently terrified me, so I called up Verizon again... the first person who responded was able to find the 1/15 appointment without being prompted and claimed that the 1/14 listing was now "empty." Of course, I've had Verizon insist things to me before -- so who knows!
     
  2. Jan 7, 2008 #722 of 2231
    Eudmin

    Eudmin New Member

    20
    0
    Dec 30, 2007
    Montgomery...
    I don't know if it's around all over, but I swear that's what happened.

    He navigated the telephone menus after quoting his technician number and the number on his Secure Key. I heard them quoting serial numbers for the other CableCard that I had installed successfully already and asking if he wanted to deactivate it.

    He said "no" to the deactivation so they asked about the one that he had checked out, he said "yes" and a few minutes later I got a 161-4 error from the "initialize" hit (according to the tech) and another 161-4 error from the "activate" hit (also according to the tech) and after an initial panic for about 10 minutes where it seemed that it wasn't working it just started working. It was receiving OOB messages the entire time, so maybe it was just downloading stuff.

    So far, in my experience, if the test channels on the cablecard menu work, then the setup is done and a guided setup and/or reboot will set it all right. We had some confusion when we were able to get the test channel on cablecard 2 to tune, but were not able to switch tuners on live TV. A guided setup set that right.
     
  3. Jan 7, 2008 #723 of 2231
    aaronwt

    aaronwt UHD Addict

    22,714
    896
    Jan 31, 2002
    Northern...
    I never had to reboot any of my TiVoHD boxes or Series 3 boxes when the cable cards were installed. I glad I had the rest of mine done 2 months ago since people seem to be having problems now.
     
  4. Jan 10, 2008 #724 of 2231
    SamReidland

    SamReidland New Member

    1
    0
    Jan 10, 2008
    Verizon support guy came to the house today and installed my cable cards in my HD TiVo. I had set up the TiVo a few days ago and installed the latest software (9.2 I think). He put both cards in and wrote down the various numbers, went to his truck to do the laptop thing. Came back in and all worked perfectly. The entire process took about 30 to 40 minutes. Most of the he was in his truck activating the cards. He had done TiVo before. He did say that some go well and some do not. I guess I was lucky.

    I had several TiVos back when they were new, up until about a year ago when I got FIOS. I finally got fed up with their DVR. Glad to be back on TiVo.
     
  5. Jan 10, 2008 #725 of 2231
    DeWitt

    DeWitt Member

    424
    0
    Jun 30, 2004
    Summit, NJ
    I just went through a FIOS Install in my mothers building (Multi unit - fiber to ONT in Unit)

    The Tech mentioned that he has done several TIVO installs. (He was a very experienced senior tech) He mentioned that he found the Tivo's sensitive to a too hot line from the ONT. I could blame this on the cable cards rather than the Tivo, but the issue is the same...

    He said that if he carefully checked levels and attenuated them to specification level everything worked fine.
     
  6. Jan 10, 2008 #726 of 2231
    ah30k

    ah30k Well-Known Member

    2,493
    156
    Jan 8, 2006
    Don't think so. The RF receivers/tuners are in the host not CableCARD. The CableCARD interface is purely digital. Nice try though.
     
  7. Jan 12, 2008 #727 of 2231
    ufo4sale

    ufo4sale Well-Known Member

    5,152
    170
    Apr 21, 2001
    Somerset NJ...
    Why is it, that on my TivoHD, I only get HD channels on one cable card but not the other?
     
  8. Jan 14, 2008 #728 of 2231
    gnatz

    gnatz New Member

    6
    0
    Oct 5, 2004
    Columbia, MD
    I used to have DirecTV HDTivo, but moved over to FIOS and just bought a standalone TivoHD. With the D* HDTivo, Tivo service was managed by DirecTV, so there was no need to open an account with Tivo. However, now that I have a standalone TivoHD unit, will I need to obtain Tivo service prior to having cablecards installed in the TivoHD, or can I wait to activate Tivo service after the cablecard installation? TIA
     
  9. Jan 14, 2008 #729 of 2231
    bkdtv

    bkdtv New Member

    7,902
    2
    Jan 9, 2003
    DC Metro Area
    You will need to sign up within the first week of running guided setup. You can pay $12.95/mo, $129/yr ($10.75/mo), or $299/3yrs.

    If you don't get a picture on one tuner, then one of your CableCards wasn't properly activated. When both cards are activated properly, you will get all the same channels on both tuners.

    You should be able to resolve this over the phone, but before you can do that, you need to find out which CableCard needs activation. To do that, set each tuner to a different digital channel, such as 825 and 826. I'm assuming you know how to switch tuners, i.e. press the right arrow to bring up info display, then down press down arrow to select the other tuner.

    Go to the System Information -> CableCard X.. -> Conditional Access screen. A correctly activated FiOS CableCard will appears as follows:

    [​IMG]

    For each CableCard, it should say Connected: yes, EnabledByCP: yes and Auth: Subscribed on an encrypted digital cable channel. Do that for both CableCard 1 and CableCard 2 to determine which CableCard that doesn't match the above.

    Once you verify which of the two cards still needs to be activated, take out the card and write down its serial number. Then plug it back in and pull up the System Information -> CableCard .. -> CableCard Pairing screen (shown below) for that card. Call Fiber Solutions @ 888-553-1555 before 6pm.

    [​IMG]

    Tell Fiber Solutions that one of your CableCards was not properly activated. Tell them you know the card serial number and have all the activation information on the screen.
     
  10. Jan 15, 2008 #730 of 2231
    davidac

    davidac New Member

    21
    0
    Mar 14, 2002
    I too am in the process of dropping D* and getting FiOS. Installer is supposed to come today. Just a note on tivo sevice. you can also qualify for lifetime service as a D* tivo customer even though it is not managed by tivo anymore. At least that is what I was told and that is what I paid for though they haven't activated it yet. Supposedly because of the unique circumstance it can take up to 5 days. Well this is day 5. Still waiting. My status says internal testing on the Tivo. So it works for now anyway.
     
  11. Jan 15, 2008 #731 of 2231
    rob.williams

    rob.williams New Member

    31
    0
    Oct 14, 2002
    Portland, OR
    I called for cable cards for my new HD TIVO, and the CSR said that as of "last week" they can send out the cards without a technician. Should I expect a follow-up call telling me that they will need to roll a truck?
     
  12. Jan 15, 2008 #732 of 2231
    bkdtv

    bkdtv New Member

    7,902
    2
    Jan 9, 2003
    DC Metro Area
    The CSR was mistaken. The computer system gives them the option to ship CableCards to customers, but all of those orders are canceled later in processing.

    A $25 truck roll is required. If you ask a sales rep to ship you cards, that will delay installation by 1-2 weeks. You save that time by asking for a truck roll from the start.

    When you request the installation, be sure you indicate that the CableCards are going to your existing TV, not a new TV outlet. Verizon will charge you extra if they think the CableCards are going to new TV, requiring another TV outlet installation.
     
  13. Jan 15, 2008 #733 of 2231
    Bodie

    Bodie Member

    257
    0
    Mar 12, 2003
    Honolulu

    That or just press the "Live TV" button once. ;)
     
  14. Jan 15, 2008 #734 of 2231
    PhiTauBill

    PhiTauBill New Member

    18
    0
    Sep 20, 2002
    New Jersey

    Once again, another update...

    I never had a service visit on January 8, 2008. When I called Verizon again, they indicated that they had no idea when cable cards would be back in stock from the manufacturer. Great news...

    I called customer service again this evening, January 15, 2008, and this time the representative decided it would be best to schedule another truck roll. The best date he could get me was February 4, 2008, more than a full month following my initial order date (I expect a full refund of my STB fees for this period, but I'll tackle that later). I'm still not particularly hopeful that this will go well as he was pretty wishy-washy on guaranteeing cablecard availability (I need 4 for my two TivoHDs), but I guess I have no choice at this point. Since I've gotten so jazzed up over the conduct of the salespeople, I've went ahead a filed an FCC complaint... we'll see what I hear on that end... perhaps the NJ BPU deserves a strongly worded communication, as well.

    Anyone had a cable card install in NJ lately?

    Regards,
    Bill
     
  15. Jan 15, 2008 #735 of 2231
    steak

    steak New Member

    29
    0
    Jul 1, 2005
    I guess cable cards are in abundance here in NoVA. I called Verizon today and they offered to come out on Thursday but I told them Friday was better. They said okay and are supposed to be coming out to install 2 cable cards into my new S3.

    Here's hoping all works out well!!!
     
  16. Jan 15, 2008 #736 of 2231
    gnatz

    gnatz New Member

    6
    0
    Oct 5, 2004
    Columbia, MD
    Same here in my neighborhood. I called Monday and they're coming out Thursday with 2 cards....fingers crossed.
     
  17. Jan 16, 2008 #737 of 2231
    davidac

    davidac New Member

    21
    0
    Mar 14, 2002
    So I had my install yesterday. technician had no cable cards and no knowledge that I needed them. He just called his boss and they brought them over some 3 hours into the install. We got them installed. and an HD box in the bedroom. Then he had to call in to get the cable cards activated. He has to sit on hold for 40 minutes. Finally gets a guy, he activates the box and the first cable card, we keep him on the line and insert the second cable card, give him the numbers and he activates that supposedly. says it is a little back up. The first cable card works on all channels. The status in the menus looks good. The second cable card gets the locals only. No encrypted digital channels, no HD. He says to wait a little while. He goes out to his truck to pack up. We wait. Still doesn't work. He says to call in and that I will have quicker access to someone than he did. He leaves. I wait another hour, still not working. I call in. wait 40 minutes or get a call back in 40 minutes. Get a call back in 40 minutes to say I will get a call back in 10 more minutes. get a call back in 10 more minutes, and the guy I get is useless. Re-seat the HDMI cable is his only suggestion. Which even though I know that is not gonna do anything I do so. And of course it doesn't. He is telling me he is waiting on the help desk to tell him what to do, I am thinking he is the help desk. Guess I was wrong. I told him my installer told me to ask to talk to a Network Technician. He says he can open a case with them but I cannot talk to them. OK open a case but don't have them call me back tonight I am going to bed. Did I mention I was told to expect the installer bet ween 8 and 10 AM. Installer did not arrive till around 2. Not his fault, doing what he was told to do. Or course no on told me this. Anyway, back up this morning. locals, and HD work, but no digital encrypted, so I need to call again. I am so looking forward to that. and I also have a problem with the HD box. I have to unplug it and plug it back in the get a video signal to come out of the HDMI port. So much for a remote control turning on the TV. Needless to say this hasn't gone as smoothly as I had hoped.
     
  18. Jan 16, 2008 #738 of 2231
    Bandit LOAF

    Bandit LOAF New Member

    5
    0
    Dec 31, 2007
    Just thought I'd follow up -- the installer did show up last night and he was very friendly and was happy to listen to me when we ran into trouble (which is to say that he was happy to listen to you kind people, vicariously.)

    The process took about two and a half hours because we kept finding cards that hadn't been properly activated... but he was willing to stay (until 8 PM!) and keep swapping them out and calling them in over and over until we had two that worked.

    Some of Verizon's phone people need a better script but their techs are top notch -- they really put Comcast to shame. I'm so deliriously happy to have a working Tivo again... my poor old Series 2 died several months back and I've been living without since then.
     
  19. Jan 16, 2008 #739 of 2231
    rob.williams

    rob.williams New Member

    31
    0
    Oct 14, 2002
    Portland, OR
    Just a quick follow-up. Of course, they needed to roll a truck. However, they didn't tell me when they were going to come by. I got a call at 11:20AM telling me that they were at my house, as I had an 8AM-5PM appointment scheduled. Mind you, I called yesterday to get the cable cards. They were as surprised as I was, as appointments are usually 16 days out, according to the installer.

    Usually, this wouldn't be a problem, but I was at my wife's Lasik appointment, and couldn't get home until Noon. They couldn't wait, so had to reschedule me. For the 29th, of course.

    Oh well...

    (edit - I just noticed FTD's post below. The tech I spoke with said this was going to be his first card install, so he and his supervisor were there to activate the cards.)
     
  20. Jan 16, 2008 #740 of 2231
    FullThrottleDave

    FullThrottleDave New Member

    5
    0
    Jan 14, 2004
    Just wanted everyone to know that some of the Verizon techs in Oregon are learning about Tivo HD and Cable Cards. Two came out this morning to install two single cards in a new TivoHD. They were aware that one at a time was the way to go and were patient with the process.
    After activating the card in the first slot we moved to the second slot and I started the guided setup, They then left promising to call at the end of the day.
    The card in the second slot became authorized but slot 1 did not. I called and they were able to swing by again.
    They updated the firmware in the router, (which should not have done anything) and the de-authorized and re-authorized the card in slot 1.
    I re-ran guided setup and both are now working!
     

Share This Page