Series 3 serious error message, due to eSATA upgrade?!?

Discussion in 'TiVo Series3 HDTV DVRs' started by PhantomDilbert, Oct 1, 2007.

  1. Oct 1, 2007 #1 of 15
    PhantomDilbert

    PhantomDilbert Scrub in training

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    Nov 6, 2005
    Northern...
    I upgraded a Series 3 TiVo with a Antec hd enclosure and WD 750gb hard drive last night (successfully).

    System was off pretty much all day. I got home and noticed it was rebooting...

    It came up and gave me the following message: "The DVR has detected a serious problem and is now attempting to fix it.

    This will take about three hours.

    PLEASE DO NOT UNPLUG OR RESTART THE DVR!

    ....(plasma tv burn in warning).

    If, after three hours, the DVR does not restart, please call Customer Support."

    Has anyone else experienced this issue? Is this related to the upgrade or just a really timely coincidence?

    :mad:
     
  2. Oct 1, 2007 #2 of 15
    TexasGrillChef

    TexasGrillChef New Member

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    Sep 15, 2006
    What happend after the 3 hours?

    TGC
     
  3. Oct 1, 2007 #3 of 15
    George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

    716
    26
    Jan 30, 2003
    Columbus,...
    I have seen that message once or twice before (I also have eSata drive) but it doesn't take anywhere near 3 hours.
     
  4. Oct 1, 2007 #4 of 15
    jfh3

    jfh3 Active Member

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    Apr 15, 2004
    Denver area
    Standard Tivo GSOD. I wouldn't worry about it, unless it becomes common or doesn't recover.

    You probably had a brief power (or signal) interruption on the external drive.
     
  5. Oct 1, 2007 #5 of 15
    wackymann

    wackymann Member

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    Sep 22, 2006
    Boston Area
    It happened to me too - I ended up removing the drive. I've heard you can sometimes solve the problem by getting a better eSATA cable.
     
  6. Oct 1, 2007 #6 of 15
    Televisionary

    Televisionary Member

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    Oct 24, 2000
    New...
    My wife's S3 had that error several times within 48 hours of adding an external drive. We used an Antec MX-1 and the stock cable. I'd read that the cables are the weak link, so I shut her S3 down safely and re-seated her eSATA cable. Perhaps coincidentally, the problem hasn't returned in over a month.

    The actual GSOD diagnostic time has never been a few hours. Ten minutes tops. I did follow the forum's advice and replace the cables with some quality Tripp-Lite cables, but I suspect that wasn't strictly necessary. My own S3, with the same drive, stock cable, and enclosure, never had a GSOD.

    Good luck, and don't be too concerned,
    -T
     
  7. Oct 2, 2007 #7 of 15
    jetforme

    jetforme New Member

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    Sep 18, 2006
    San Carlos, CA
    I've gotten the error twice now. I don't recall the circumstances that led to it the first time, but this time, I got home, turned on the TV with 15 minutes left in the Heroes recording, and hit pause while the TV was warming up so as to not see/hear any spoilers. I saw a commercial paused, so I pressed the TiVo button, and navigated around the now playing list a little. All of a sudden I got a frozen TiVo background, with no menu text. It stayed that way for about a minute, then went to the Heroes episode listings, and I hit Play on the currently-recording ep. Then it showed the program info, and the play bar, and the same TiVo menu background, frozen. I could get the program info to come up and go away, and I could get the play bar to come up and go away, but it wouldn't actually play. Then it rebooted.

    I'm so pissed this happened in the middle of Heroes.

    BTW, it only took about 10 minutes.
     
  8. Oct 2, 2007 #8 of 15
    PhantomDilbert

    PhantomDilbert Scrub in training

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    Nov 6, 2005
    Northern...
    Ahh thanks for all the input. As many suggested, it took about 30 minutes. I know because I missed all of family guy but it picked up American Dad.

    Hasn't happened again yet.

    I will see if it happens again. After doing the upgrade, I then read of all the potential lockup issues (go figure I missed them the first time around). So I may pick up the recommended eSATA cable if it does happen again.

    Cheers!
     
  9. Oct 2, 2007 #9 of 15
    PhantomDilbert

    PhantomDilbert Scrub in training

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    Nov 6, 2005
    Northern...
    Shoulda knocked on wood. Fortunately or unfortunately it occurred again sometime in the middle of the night.

    Question: other than replacing the cable, is there some other diagnostic tool that you can kick off that could clarify this?
     
  10. BL

    BL Member

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    Oct 15, 1999
    Falmouth, Maine
    I am not aware of any diagnostics other then normal hard drive diagnostics.

    However, when the same thing happened with mine, it was just because the hard drive box was moved and the cable moved a little. Once I plugged it firmly in again, the Tivo warning screen went away. So, I would just try that for starters.
     
  11. jtrain

    jtrain New Member

    174
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    Jan 16, 2006
    Beaverton, OR
    I had three reboots in a 24 hour period when I first installed my Antec MX-1 with Seagate DB35 (500GB) drive. Disconnected the drive, read up on the eSATA info/thread under the TiVo Series 3 Forum and came to the conclusion that I'd try a cable switch, went with the Siig 1m eSATA II cable and once reinstalled, I've not had one issue. My recommendation is to change the cable, however well you think it might be seated, it is more than likely the cause of your reboots...and you can see the testimonies of people who have replaced their cable in the aforementioned thread. The stock cable out of the Antec box seems to be the culprit in a lot of cases, for whatever reason.
     
  12. PhantomDilbert

    PhantomDilbert Scrub in training

    102
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    Nov 6, 2005
    Northern...
    Cable will be here in a few days. Dumb question, how do I replace the cable? Meaning is there a specific sequencing of devices and shutdown/startup required?
     
  13. bkdtv

    bkdtv New Member

    7,902
    2
    Jan 9, 2003
    DC Metro Area
    You can unplug the Tivo and then swap the cable. Just don't do it while the Tivo is running.
     
  14. NCC2893

    NCC2893 New Member

    24
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    Mar 4, 2007
    New York
    Had the same problem when I added an external drive to mine. Got a better eSata cable, and it hasn't occurred again since.
     
  15. Televisionary

    Televisionary Member

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    0
    Oct 24, 2000
    New...
    I read somewhere that it's a little easier on the TiVo if you restart it, and as the restart begins, pull the power plug. Which makes sense--it has closed down all the read/write files and the 30-minute buffers, shut down the file system, and is only reading in the boot code at that point.

    If you're compulsively cautious like me, it can't hurt. But it also works to just pull the TiVo's power at any time. They are robust machines!

    -T
     

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