Series 3 lock-up problems

Discussion in 'TiVo Series3 HDTV DVRs' started by jscozz, Aug 2, 2007.

  1. Oct 5, 2007 #61 of 847
    kirk1701

    kirk1701 New Member

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    Feb 4, 2007

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    OK, got the new replacement hooked up wednesday night and no cablecards till this morning (Friday). However, grey screens already before this morning with just analog channels and had to reboot last night, plus again this morning while the tech came to install the cablecards which was a little embarrasing. :confused:

    I'm going to give it another day, expecting things to get worse but really don't expect to get a third replacement.

    Oh, and also noticing pixelation which I didn't have as much before as I do now but wasn't looking for it either till I read about it here too.
     
  2. Oct 5, 2007 #62 of 847
    trackzero

    trackzero New Member

    2
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    May 14, 2007
    Mine's doing the same pauses, picking back up when I disconnect the signal...Been doing it a few weeks, just did the 9.1 update to no avail...Doing the delete & reformat thing now. Of note, I have never connected an external drive...I'm using a TiVo wireless adapter, I've done nothing to potentially compromise the warranty...
     
  3. Oct 5, 2007 #63 of 847
    alyssa

    alyssa Active Member

    1,655
    4
    Dec 7, 2003
    Sunny SoCal
    After I hooked up my eSATA drive I noticed a few reboots of my S3. I didn't think much off it unitl this past few weeks.
    While I was away on Vaka my S3 crashed & hung. After divorcing my eSATA drive I called tech support.

    I was asked to pop the cards, not take them out of the Tivo, just pop the buttons. When the stuttering/hanging continued while the cards were poped the tech said a swap was needed. They charged me $49 because it was "after 90 days & before 1 year".

    My eSATA drive is reconnected to the New S3 Tivo with 9.1 & life is good again.
     
  4. Oct 5, 2007 #64 of 847
    murrays

    murrays Well-Known Member

    15,622
    1,656
    Oct 19, 2004
    Update:

    I received the replacement S3 and all is well again (not quite in time for the new season, but I'll take it).

    FWIW, I never had an external drive connected so there's at least one data point of issues without an eSATA drive.

    -murray
     
  5. Oct 5, 2007 #65 of 847
    kirk1701

    kirk1701 New Member

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    So, anyone recomend my trying a third swap?

    I'm still in the 30 days its brand new? What should I tell them when I call?
     
  6. Oct 5, 2007 #66 of 847
    phecksel

    phecksel Member

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    Oct 10, 2003
    you're scaring me, I'm waiting for my 2nd one :( And mines only a few days old
     
  7. Oct 5, 2007 #67 of 847
    kirk1701

    kirk1701 New Member

    194
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    Feb 4, 2007
    Welcome to the dark side my friend.

    Plus, make matters worse my series 2 has screwed up I think. :confused:

    But thats off topis here and another story.
     
  8. Oct 6, 2007 #68 of 847
    ThePennyDropped

    ThePennyDropped Now I get it.

    4,367
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    Jul 5, 2006
    Northeast US
    Well, my question is whether the TiVos they send you are really new or refurbished. If they really do have a significant percentage of units with hard drive problems, are they truly replacing the harddrives before sending them out as refurb units? If not, that could be why you're having trouble with your replacement unit.

    After about 3 months of perfect behavior, my S3 started freezing and rebooting. The TiVo tech support person believes it to be a harddrive failure, and my replacement is on the way. I'm a little concerned that they'll just be sending me a different unit with a bad hard disk, and I'm wondering if it's possible that's what happened to you.

    Anyway, I don't see what you have to lose by trying another swap, other than the cost of having the cable company out to your house again. Because when the S3 is working well, it's really an amazing device.

    --Debbie
     
  9. Oct 6, 2007 #69 of 847
    kirk1701

    kirk1701 New Member

    194
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    Feb 4, 2007
    We'll, think I'll try it again but looking online I can get the series 3 THX with a network adapter for only $150 more then the tivoHD :up:

    So I'm fixing to call Tivo and maybe because of my troubles they can give me a better deal :confused:

    I'll keep yu's updated.
     
  10. Oct 6, 2007 #70 of 847
    IJustLikeTivo

    IJustLikeTivo Active Member

    26,212
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    Oct 3, 2001
    Gaithersburg...
    Clearly, something is amiss. My tivo has been getting slower for the last two days and it has just rebooted twice in one hour. It's not limited to my machine, my mothers has done this twice in the last three days as well. What's new? Yep a new service update. Till now the units have both been dead reliable. I hope it fixes itself. After the second reboot, the unit appears to be basically useless. The remote has no real effect and when it finally makes the menu appear, they show up one line at a time .....
     
  11. Oct 6, 2007 #71 of 847
    IJustLikeTivo

    IJustLikeTivo Active Member

    26,212
    1
    Oct 3, 2001
    Gaithersburg...
    Make that three times now.
     
  12. Oct 6, 2007 #72 of 847
    IJustLikeTivo

    IJustLikeTivo Active Member

    26,212
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    Oct 3, 2001
    Gaithersburg...
    And now it plays back slowly with delays.... And the menus are messed up. I'm not sure what to try. KS57 ot KS58?
     
  13. Oct 6, 2007 #73 of 847
    IJustLikeTivo

    IJustLikeTivo Active Member

    26,212
    1
    Oct 3, 2001
    Gaithersburg...
    I can't seem to get this to work. As soon as I plug in the unit, the blue and orange buttons come on along with the tivo icon and the two record lights. I have the pause button pressed but it never does anything. How long do I need to hold it. The last time I kept holding it but it just went right on through to the almost there screen which is where it is now.

    Well, it finally got back to the menu but now it doesn't respond at all.

    Even the background video of the lights plays back with a stutter in the playback where it just stops, then starts back up. Just before it rebooted the last time, the playback of the video started to do that as well.

    I'm not a happy camper. BTW, while I was trying this message it just rebooted for the 4th time in the last 2 hours.

    And after waiting 15 minutes on hold it rang once and then it hung up on me. Tivo is firing on all cylinders today.
     
  14. Oct 6, 2007 #74 of 847
    alyssa

    alyssa Active Member

    1,655
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    Sunny SoCal
    When I did it a week ago due to a similar problem I unpluged, waited, repluged, then
    4 lights came on- I pressed & held the pause until only the orange light was on then press 5 7. The tivo cycled through everything till the very end & the gsod appeared.
     
  15. Oct 6, 2007 #75 of 847
    IJustLikeTivo

    IJustLikeTivo Active Member

    26,212
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    Oct 3, 2001
    Gaithersburg...
    OK, since the unit is otherwise dead, I tried once more. I waited what seemed like forever for the orange light to go on, then pressed the 5 and 7 and many moons later it finally gave me the GSOD. I'll check in the morning and see what happens.

    Edited to add: Finished and still screwed up. I'll be sending it back for exchange as planned. I was hoping to get it back long enough to tide me over till the replacement shows up.
     
  16. Oct 7, 2007 #76 of 847
    Laurence5905

    Laurence5905 New Member

    21
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    Apr 20, 2007
    I've considered myself lucky so far, that I've not had any of these problems I've been reading about. Even my Comcast dual-cable-card setup has never had a single glitch.

    HOWEVER, since the new software update, my TiVo has had ALL of these problems -- pixellation, not responding to the remote immediately (if at all), random re-starts, etc., etc...

    The previous release of the software is on the alternate boot partition, right? How do I force my TiVo (a completely un-modified Series 3, with no eSATA drive or anything) to boot from the alternate boot partition? Is there a kick-start command for that?

    Thanks in advance,
    Laurence MacNeill
    Mableton, Georgia, USA
     
  17. Oct 7, 2007 #77 of 847
    peterxy

    peterxy New Member

    4
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    Sep 7, 2007
    Last contact with Tivo support (weeks ago when all the above documented issues began) revolved around promise from them that all S3 issues would be resolved with the pending service update. Well guess what? Someone forgot to tell the service update people to build in a fix. Service update is out, problems are unchanged. S3 is an ever increasing disaster and we users are idiots for jumping around like lab monkeys. This monkey is declaring the experiment over. No thank you for refurbed unit that more than likely will replicate the hemmorrhage (per anecdotes to date) while Tivo tries to buy more time. An honest declaration of the scope, cause and timetable for resolution would have served the company well.

    I want convenience and pleasure in exchange for my money not a project and headaches (to say nothing about the insult to my intelligence).
     
  18. Oct 7, 2007 #78 of 847
    kirk1701

    kirk1701 New Member

    194
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    Feb 4, 2007
    Actually, think I'm starting to find out my problems are also related to "refurbed units" :eek:

    Both the TivoHD's I have went through are refurbs and I was not aware they were till the customer service agent brought it to my attention. So, I'm now sending the second one back, looking for a new and not refubed series 3 TMX not HD
     
  19. Oct 8, 2007 #79 of 847
    IJustLikeTivo

    IJustLikeTivo Active Member

    26,212
    1
    Oct 3, 2001
    Gaithersburg...
    Oddly, my unit spontaneously fixed itself long enough for me to watch most of the shows it recorded last week then started to screw up again. I was nice to the lackey I spoke to when I got my RMA on Sat but this clearly seems like software not hardware. It's just too much of a coincidence that hardware that has been deal reliable suddenly starts acting up right after the update and not just on one machine but both of the units I deal with.

    I'm at my wits end. I still have D* and I'm almost ready to upgrade my satellites and play with their POS DVR. It has to be more reliable right now than my series 3.
     
  20. Oct 8, 2007 #80 of 847
    richsadams

    richsadams Well-Known Member

    9,074
    61
    Jan 4, 2003
    Unfortunately there isn't a KS or other way to roll TiVo back to a previous version.
     

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