Series 3 lock-up problems

Discussion in 'TiVo Series3 HDTV DVRs' started by jscozz, Aug 2, 2007.

  1. richsadams

    richsadams Well-Known Member

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    Jan 4, 2003

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    IIRC there was one, possibly two posts on other threads that indicated that a TiVo still had problems after replacing the hard drive. I don't recall if they used a fresh image and if not, it's possible that whatever the problem they had was transferred to the new drive if it was fully copied over. However AFAIK no one else has had recurring issues after a hard drive replacement/upgrade. Again, our Series3 didn't have any issues prior to installing the upgraded drive nor has it had any since. Of course, YMMV.
     
  2. Generic

    Generic Now in Dolby Digital

    2,228
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    Dec 26, 2005
    SoCal
    I still have the lockup/freeze problem after replacing the HD from Weaknees. I am just waiting on 9.4 hoping that will help or resolve the problem although I don't have high hopes.
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=6421118#post6421118
     
  3. richsadams

    richsadams Well-Known Member

    9,078
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    Interesting and thanks for that. Did you happen to contact weaknees about it? They are usually very helpful and it would be good to know their take on your particular situation. TIA for any additional info. :up:
     
  4. Ziggy86

    Ziggy86 Member

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    Jun 22, 2004
  5. Beachbum55

    Beachbum55 Member

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    Jan 1, 2004

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    Ziggy86 - You also asked about HDMI cables on another thread. What's the issue/connection with the HDMI cables? I used the HDMI cables for a full year with absolutely no freeze-ups, locking or re-boots, until V 9.3 killed my S3.
     
  6. Generic

    Generic Now in Dolby Digital

    2,228
    1,242
    Dec 26, 2005
    SoCal
    Yes, I am using HDMI cables going to the DVI (with adapter) input of the TV. Most of my lockups/freezes seem to occur in the Tivo Central screens and moving between those screens. It occasionally happens in live TV when I FF/rewind etc.
     
  7. richsadams

    richsadams Well-Known Member

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    There are a number of instances where the HDMI handshake has been the source of trouble resulting in lost audio/video and freeze-ups for TiVo and various HT components (Sony TV's and Onkyo receivers mostly IIRC).

    It doesn't sound like your situation is HDMI problem related, but trying component or even composite connections might be worth a try to be sure.
     
  8. JimWall

    JimWall Member

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    Oct 19, 2002
    My freezing problem was a little different. I had 1 TB internal and 1 TB external and was working fine with 9.3 for months. The freezing problems people complain about started and got worse. So some kind of error starts and TIVO does not handle it properly and it just gets worse.
    My best guess is dropping ultra DMA I/O speed due to I/O errors and lower speed can't keep up. Either TIVO is doing this or drive is doing this. In Windows the drive has to be reinitialized when this happens to return to the TOP I/O speed. Windows XP SP2 now overrides this behavior and there is a fix to Windows Server so TIVO can be patched also.

    Solution was to divorce the external drive and the problems went away. Of course I did a DD copy from old internal to new internal (Hitachi to WD) and did the divorce using the copy on WD. No problems have occurred since. I am waiting for some kind of patch to be released before adding the external 1 TB back. Hopefully before the fall TV season gets into full swing.
     
  9. mrdazzo7

    mrdazzo7 Well-Known Member

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    3I posted this on my other thread but figured I'd jot it down here as well... I just called Tivo and the girl told me they're fully aware of the Coax-related-to-freeze/reboot issue. The only problem is, she said I'm the first person she's talked to who's gotten 9.4 and STILL has problems... WTF... And since 9.4 is still rolling out, they have no idea when the next update will come. I might do a repair but god help them if it comes back still f'ed up.

    Can someone who's actually sent their S3 in for a repair because of this issue report back--was the issue solved upon return?
     
  10. shanebowman

    shanebowman New Member

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    Oct 9, 2005
    Winston...
    THis is my third tivo and have never had any HD issues. It seems odd that everyone wants to blame the HD when all the freeze up issues directly follow an update.
     
  11. Beachbum55

    Beachbum55 Member

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    My replacement S3 should arrive late this week, so I'll let you know how it goes. As a stockholder and advocate of Tivo products, this situation is pretty disappointing. They really screwed the pooch with this software debacle.

    This reminds me of the early days of Linksys. Once Cisco got a hold of Linksys, I never ran into another problem with my home wireless router. I wish someone big (read Apple) would buy Tivo.
     
  12. e30cabrio

    e30cabrio New Member

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    Jun 4, 2006
    I got my replacement today and recorded a few shows on channels that were pixilating in the outgoing S3. There was no pixialtion at all so far.

    It does not have cable cards yet Cox is bringing new ones for it tomorrow.

    I'll post the results when they are installed.
     
  13. oneitchyeye

    oneitchyeye New Member

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    Jul 22, 2008
    So I called tonight to complain about my lockups and reboots with the coax connected. I talked to a supervisor who told me there was no way to push out 9.4 to my S3. I think that is crap. He told me it could be 1-2 weeks before it is rolled out. Right now it is still being released in limited groups and people (though not all) are having great success with it. I told him I was a bit upset having my only HD reciever become a $1000 brick since it is essentially useless rebooting within minutes of being plugged into cable but was told there is nothing he could do to help me. That is horrible, they found a way to update to 9.3a why can't they push out 9.4 do they think it might make my broken S3 "more" broken? I think that is terrible customer support. They need to have a way to push out and roll back upgrades just for situations like this.

    So I guess I have 1-2 more weeks of lock ups and reboots. Kinda fun looking at my recorded shows. Did I get the whole show or just 4 mins of it? Who knows. Seems all my HD recorded shows are 2-5 mins long now, good times.
     
  14. richsadams

    richsadams Well-Known Member

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    Interesting and logical speculation...thanks. :up: Were you able to test the eSATA drive/cable/enclosure to be sure it wasn't simply an expansion drive issue? IIRC others had the same symptoms and it turned out to be a bad drive (or cable or enclosure).

    I don't think I'd have the patience to wait and see if the eSATA drive caused the issues or not...I'd hook it up again just to see. But that's me...zero patience. ;)
     
  15. richsadams

    richsadams Well-Known Member

    9,078
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    Jan 4, 2003
    There have been a number of posts over the years that said that TiVo was able to push an upgrade to a specific box. However, that was after the initial trial period (that v9.4x is currently in) so hang in there. Once the switch is thrown I'd call them back and insist that your TiVo receive it.

    With regard to software "rollbacks", it's never happened and right, wrong or otherwise, my money says it never will.
     
  16. JimWall

    JimWall Member

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    Oct 19, 2002
    I tried different cables and even got a cable to go directly to drive bypassing the enclosure's connector. It made no difference.
    Also put drive in two different PCs and got different UDMA speeds in BIOS. That got me digging and found the info on Windows. Maybe there is something to TIVO certifying drives. You are OK if drives are working fine but once errors start your TIVO starts a death march. Either TIVO has extra code to handle certified drives or certified drives have gone through more QA.
     
  17. deepeddy

    deepeddy New Member

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    Dec 29, 2006
    Austin, TX
    I am now dding my original drive onto a new drive. If I stop posting here, that means changing the drive solve the problem.
     
  18. mrdazzo7

    mrdazzo7 Well-Known Member

    5,623
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    Jan 8, 2006
    So I just called Tivo for the 5th time and the rep told me the 9.4 I got back on 7/15 was the BETA version (probably pushed after I called originally), and that the 9.4 official release is going out starting today, that will specificlaly address teh freeze/reboot issue. She mentioned that I can't force the update, it has to download during it's regular call overnight, and that everything should be ok by tomorrow.

    I'm keeping my fingers crossed! I would love for this fiasco to finally be over without me having to shell out any money or send my unit in for a repair. I guess I'll report back in the morning.
     
  19. vazquezj324

    vazquezj324 now THIS is Colorado

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    Colorado
    GL MRdazzo! We are all in anticpation of your results!
     
  20. Tazznum1

    Tazznum1 New Member

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    Apr 22, 2004
    Good luck!


    My S3 died (stuttering, stammering, freezing, jumping then rebooting) 5 minutes after the 9.4 update. Coincidence? Don't know. I finally replaced the HD and so far so good.
     

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