Series 3 + FreeAgent Pro = no 9.4?

Discussion in 'TiVo Series3 HDTV DVRs' started by AbMagFab, Aug 1, 2008.

  1. Aug 7, 2008 #141 of 189
    S3-2501

    S3-2501 New Member

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    I also just got the update and am not getting access to YouTube. Everything else seems to be working smoothly so far though...
     
  2. Aug 7, 2008 #142 of 189
    msrolla

    msrolla 3000

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    The upgrade with the FAP 750 went through without a hitch. Now enjoying the goodness of 9.4.

    I wonder if there are variations in the FAP 750 controller based on manufacture date. Mine was bought in June 2007, FWIW.

    Pony - Thanks for keeping us updated. You provide a great service that's not found with most companies.
     
  3. Aug 7, 2008 #143 of 189
    S3-2501

    S3-2501 New Member

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    YouTube just started working on my FAP/S3. Very, very cool! I'd also like to thank TiVoPony again for the clear and detailed information he's posted in this thread. Official information is always preferable to page after page of unaddressed customer concern and speculation that's usually the norm on internet forums.
     
  4. Aug 7, 2008 #144 of 189
    AbMagFab

    AbMagFab What happened, TiVo?

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    How much Kool-Aid do you drink?

    Seriously, we wouldn't have gotten this upgrade this quickly without the complaining (and this board). Sometimes it works. Fortunately Tivo responded, where many companies wouldn't.

    Still doesn't really excuse the original stuff, though.
     
  5. Aug 7, 2008 #145 of 189
    fred2

    fred2 Member

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    Update last night. So far, so good. FAP750 and 9.4 are working - well, no time to test but Now Playing still shows all of my older shows..............
     
  6. Aug 7, 2008 #146 of 189
    lew

    lew Well-Known Member

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    Tivo always stages the roll out of new software. Tivo has always said one of the purposes of a staged roll out is to level out support issues. TivoJerry has said there is an issue with the FreeAgentPro and tivo. A few posters, who appear to be beta users, said the same thing.

    Anecdotal evidence, in this thread, suggests tivo did the intelligent thing and upgraded the units with the problematic FAPro drives last.

    I don't have any external drive and I was upgraded less then a week ago. The units with the problematic external drives got upgraded a few days after the roll out for the "regular" units finished.

    Sorry but I don't see any evidence indicating tivo has any "original" stuff to apologize for or any evidence this thread did anything to change tivo's course of action.

    For years a few people have been telling us DVR designed hard drives are better. They don't continue to retry on errors. An external drive that's being used for backup purposes should retry multiple times before giving up. An external drive being used for AV applications should just skip that sector. This is the first example of problems using drives optimized for data (and file backups). Maybe it takes HD files, with an external drive, before we start to see issues.

    I'm glad I replaced my internal drive, and didn't go the external drive route.






     
  7. Aug 7, 2008 #147 of 189
    Langree

    Langree The Gimp

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    Freezinmyass...

    QFT

    I don't know why you think this thread changed the timeline in any way.


    TiVo doesn't need to come here and respond at all, yet they do, and instead of saying thank you, you pretty much call Pony and TiVo liars, then when you get the update, you claim this little ol thread and your whining pushed TiVo to do what you wanted. Claiming some sort of victory.

    When fact of the matter is, the timing of when those of you with KNOWN PROBLEMATIC UNSUPPORTED external drives was most likely right where TiVo intended.
     
  8. Aug 7, 2008 #148 of 189
    TiVoPony

    TiVoPony New Member

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    Alviso,...
    I'm sorry that you believe this to be true, as it's a false statement. The rollout was delivered per plan. It's true that some people got software before others - that's how a software rollout works.

    Once again, the focus of this discussion really should be - if you're using a Seagate FreeAgent Pro drive you should strongly consider changing to something else. They're unsupported and have been demonstrated to cause reliability issues when used with our systems. We've tried to clearly communicate that information to customers using those drives via the PTCM, our call centers, as well as here on the forums.

    Thanks,

    Pony
     
  9. Aug 7, 2008 #149 of 189
    lew

    lew Well-Known Member

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    Seagate, and probably other vendors, are coming out with external drives, designed for DVR use.

    I'd hope tivo is able to certify more then one vendor. Competition is likely to provide lower costs and earlier availability of larger capacity drives.

    I want to thank you for the frank information you, and other tivo reps, provide in these forums. It's a shame some posters aren't appreciative.

    I wonder if you're second guessing your decision allowing for the continued use of unsupported drives. Based on the posts here I wouldn't blame you if you decided to just take the hit once and get rid of them. Every time a poster has to replace an external drive that doesn't work you're going to wind up with support calls followed by a thread on some internet board.





     
  10. Aug 7, 2008 #150 of 189
    Gregor

    Gregor Wear Your Mask! TCF Club

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    Well said!
     
  11. Aug 7, 2008 #151 of 189
    MichaelK

    MichaelK Active Member

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    NJ

    have to agree- you need a fresh roll of tinfoil.

    how can you make such absolute statements?

    this isn't the first time you have assumed the worst....
     
  12. Aug 7, 2008 #152 of 189
    AbMagFab

    AbMagFab What happened, TiVo?

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    I'm glad you agree with me!
     
  13. Aug 7, 2008 #153 of 189
    ZeoTiVo

    ZeoTiVo I can't explain

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    you are right, they should have just keptt he Esata port blocked and never allowed unsupported drives.
    At best they could have just shut down all unsupported drives with this release versus dealing with all the PITA the FAP produced
     
  14. Aug 7, 2008 #154 of 189
    JoeyJoJo

    JoeyJoJo Damaged Goods TCF Club

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    I have a FAP 750GB connected to my DirecTV HR20 and it has worked fine through ALL of their software upgrades (and there have been A LOT.) I guess that settles which one is the superior unit.




    :D
     
  15. Aug 7, 2008 #155 of 189
    Langree

    Langree The Gimp

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    Freezinmyass...
    Where isthat stir the pot smiley?

    :p
     
  16. Aug 7, 2008 #156 of 189
    JWThiers

    JWThiers Smartypants

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    Good point. They could have just shutdown ALL unsupported drives. My understanding is that it was left open unintentionally in the first place, It was supposed to be locked down like THD. Consider yourself lucky that Tivo is as good a company as it is and didn't take away that tidbit with a firmware update. As far as blacklists go, assuming that is correct (it really doesn't matter because), Tivo can roll out their updates in whatever order they want (I didn't get updated until last week myself on 2 completely stock THD's and you didn't hear me crying) and if you get put at the end of the line because you are using unsupported hardware they can do that. If they wanted that could block updates entirely or if they wanted they could disable your tivo while it has unsupported hardware attached. Would that be smart? Probably not, but they could do it if they wanted.
     
  17. Aug 7, 2008 #157 of 189
    JWThiers

    JWThiers Smartypants

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    That might explain why the HR20 is crap. They had to code to allow FAP drives to connect.

    :D
     
  18. Aug 7, 2008 #158 of 189
    ZeoTiVo

    ZeoTiVo I can't explain

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    yah, it was found versus TiVo saying anything on the S3 side. Once it was being used , they could have quickly shut it down but did not and then "grandfathered" S3 to keep using other drives. Guess some people wnat more than that though.
     
  19. Aug 7, 2008 #159 of 189
    masterwick

    masterwick Member

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    I, for one, am very glad Tivo released 9.4 to FAP users. As it would appear, they were probably holding out 9.4 release to FAP to give them time to change drives and/or control the volume of calls related to drive failures.

    Now the real question begins, how many FAP+9.4 users have external drive issues related to the software update?
    From the anectdotal evidence on the forums, it appears 9.4sw puts a larger strain on external drives causing increased failures/issues.
     
  20. Aug 7, 2008 #160 of 189
    sbessel

    sbessel Reformed Geek

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    I wanted to thank you all... this thread has been one of the funniest things I have read in a long time. the paranoia and 'aluminum hat people' are hilarious...
    You people read way too much into all this...

    I think TiVo has been exemplary in this, they have kept us informed of a potential issue with a targeted message, they have popped into this thread to let us know we will be getting the upgrade, and then we did. If they decided to stagger the roll-out based on potential issues then more power to them, yet this was never stated nor inferred.

    This upgrade is really no big deal, no major enhancements, nothing like the last big upgrade. Yet many of you act like it is the end of the world that we don’t have it...

    Cracking my a$$ up… again, thanks for the amusement and humor - I love it! :up::p
     

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