Advertisements I just got a free but kind of broken TiVO which I'm hoping to fix... it's stuck in guided setup right now. It is a Philips series 1 with a broken internal modem. I'm not that familiar with TiVO's (this is my first one) but I was trying to read up on ways to make this work. I read about some success with an external modem, and I tried to use one, but I didn't have any luck with it. The TiVO would get stuck in "Dialing". It's possible that I entered some modem codes wrong or had some of the switches in the wrong position, but I also read that the box needs software version 3.0 or up to work with an external modem, and I'm wondering how I can tell if my box has the right version. Is there any way to tell from guided setup mode? Are any of the options different? If I try PPP over serial, do I need a certain software version for that as well? Thanks for your help!!