Selling my Premiere XL4, how to clear all data?

Discussion in 'TiVo Premiere DVRs' started by Sequoia225, Mar 18, 2021.

  1. Sequoia225

    Sequoia225 New Member

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    May 14, 2005

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    I want to sell my Premiere XL4.
    I cant seem to find how to clear to factory settings, and if I do this, will the lifetime sub it has still be intact?
    Also, I see when I go to the Netflix app, it doesnt auto log in, but it DOES show my email on the log in screen. Not sure how to delete that and "reset" the app. Would that be taken care of if I can find how to clear to factory settings?

    Thanks for any help.

    EDIT - ok I found the restart/reset menus. Lets see what this gets me. ;)
     
  2. Sequoia225

    Sequoia225 New Member

    29
    2
    May 14, 2005
    Well, the Cleaning and Deleting Everything function seems to have bricked the unit. It sat on the "please wait till you see the welcome screen" all night, and this morning I unplugged it and plugged it back in and it booted and went back to that screen.
    Any advice?
     
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
  4. Sequoia225

    Sequoia225 New Member

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    May 14, 2005
    I tried a few of the codes, and the lights indicate it accepts them, but it just gets back to the "C&DE" screen that it is stuck on. Ive tried it a few times.

    Shame, its got a lifetime and had zero problems till I did the "C&DE". Im considering just junking it now. Not sure what else to do. That site has a troubleshooting page, but nothing for this problem.
    I will try to chat with Tivo Support and then give up.
     
  5. cannonz

    cannonz Well-Known Member

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    Reimage the drive.
     
  6. krkaufman

    krkaufman TDL shepherd

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    It’s not junk; it’ll just need the drive re-imaged, as suggested.

    C&DE is apparently a problem on Premiere’s.

    edit: p.s. Threads like the following are one way to acquire the disk image needed for restoration. See: Need a TCD746320 Image

    6BE2100F-F95F-4C5F-9D26-45A108498702.jpeg
     
    Last edited: Mar 27, 2021
  7. Sequoia225

    Sequoia225 New Member

    29
    2
    May 14, 2005
    Thanks guys! Just yesterday I finally called Tivo and they had me do a kickstarter code - but one I didnt try (I tried a few of them, and they did nothing but they were accepted). They had me do the 57 one (Media File System (MFS) check) and after 3 hours of it repairing, it booted and is ready for someone to re-establish. (cleared)
     
    jk5598224 likes this.

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