Seeking Comcast CC info in suburban Philadelpha

Discussion in 'TiVo Series3 HDTV DVRs' started by adamwsh, Aug 2, 2007.

  1. TiVoDoughBoy

    TiVoDoughBoy New Member

    70
    0
    Nov 7, 2004

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    I'm back! My scheduled Friday installation went perfect! The guy from Comcast came and pulled out a supply of CableCards from his pocket -- said they were a "brand new kind" that they had just picked up at the depot. He was a little worried, given that any time there's a "brand new kind" that usually meant they were in for a problem.

    I asked him if they were M-Cards and he said, "yes, how'd you know?" I told him it was just a guess but that it was good news that they were M-Cards. He didn't really know what the difference was, so I explained that they were multi-stream and that I'd only need one to support both tuners. Went through the standard CableCard setup process as one the single sheet document that comes with the TiVo -- took about 20 minutes start to finish, mostly with him on hold back to the office. After that, everything was working, premium channels, HD, etc. and on both tuners. Double-checked that the CableCard in my Panasonic TV was still working, too, and no problems there either. Ran through Guided Setup and it's just downloading the new guide data now.

    So long story short... success! There's hope for you yet...
     
  2. adamwsh

    adamwsh Member

    191
    1
    Oct 22, 2002
    Joe,
    That's great news!!!
    I hope my appointment in Collegeville goes as smoothly tomorrow morning!
    I'm nervous and excited at the same time. :eek:
    Kinda crazy. It's just a piece of television equipment!
    Wish me luck.
    I'll report back after he leaves.
     
  3. dropd

    dropd New Member

    245
    0
    Dec 22, 2003
    Congrats. Glad it seems to be working for most people around here.

    Me? I just packed up the Tivo HD to return to circuit city. I was supposed to have my 3rd truck roll this afternoon, but the tech called me this AM saying he could get here earlier. Thought it was a good sign. When he gets there, though, things go south. He has no idea he's here for cablecards, as his work order says this:

    "Install HD OR swap cc ma/2 sa's" - what this is supposed to mean is: "Install a regular HD cable box, OR swap a single m-card cablecard, or 2 s-card cablecards", but I guess the comcast scheduler interpreted "cc" as something else. So not only did the tech not have cablecards with him, he informed me that he's a contractor, not a comcast employee directly, and that comcast does not allow contractors to do anything with cablecards at all. We call the dispatcher, who informs me that if I want a *real* tech, I'm going to have to wait until tomorrow, and a 4th truck roll. Totally unacceptable.

    So, I had him hook up the regular HD box. I've packed up the Tivo HD and am about to head out the door to do the return. I'll stick with my humax drt-800 for now. Hopefully Tivo and Comcast will get their collective heads out of their rears sometime in the future, but my dream of an HD DVR-filled football and fall network season is now kaput for 2007.
     
  4. adamwsh

    adamwsh Member

    191
    1
    Oct 22, 2002

    Thanks for the heads-up. I just called Comcast to verify what my work order says. She said it is for "install of multi-stream cable card or two single". Then she went on to say "I don't know what that means, but that is what it says." So, hopefully the tech will know.
     
  5. TerpBE

    TerpBE Go Terps!

    697
    1
    Jan 23, 2003
    Philly 'burbs

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    No, no charge (luckily),
     
  6. adamwsh

    adamwsh Member

    191
    1
    Oct 22, 2002
    My appointment day was today. Scheduled to install one M-Card or two S-Cards in my TivoHD.
    Appointment was scheduled for 8am-10am.
    I got a call from the tech at 7:30am to let me know she was on the way. I asked her if she was coming right from the office. She said yes. I asked her to bring a bunch of cards just in case the first didn't work. She said she has two and that is all she's allowed to bring with her. I asked if they were M-Cards and she said yes. So, already off to a good start, two M-Cards... one to try, and one as a back up.
    She arrived in front of my house around 8:05 and sat in her truck, I think eating breakfast, for about 10 or 15 minutes. She then collected her equipment and come to the door.
    As I was walking her to my basement, I asked if she had done CableCard installs before and she said yes. I asked her if she has done them in Tivo's before and she said, "We just put the card in. The software part is up to you." Which I was COMPLETELY fine with! I showed her the install instructions that came with the Tivo. I said it tells me to write down the serial number of the card. She started to read it to me, then handed it to me. I wrote down the S/N, UA & MAC and handed it back to her. She had already started calling her service line on her speakerphone. She didn't know where to put the card in the Tivo, so I showed her. She plugged it into Slot1 (on the right). The Tivo immediately recognized the card and brought up the config menu. She gave the person on the other end of the phone the S/N, then the CableCardID, HostID and Data number (all of which are on the tivo screen). Took about 5 minutes for the person on the other end to get it set up, and sent a couple of hits to the box. I went to the test channels screen and all channels that I should get were there.

    All in all, I guess it only took about 20 minutes. The tech was a little rude, but otherwise cooperative. After all the horror stories I've read here, I was prepared for the worst, but it went about as smoothly as it possibly could have.

    I think I was lucky to have someone that has done CableCard installs before plus someone on the phone that knew how to active them. I was also lucky to have an M-Card available to me, so I only had to worry about one card being installed.

    So, kudos to Comcast for getting it right the first time with no trouble!

    I think as long as they get the numbers right, and the person on the phone knows how to properly do the activation, it SHOULD be a painless process.

    I wish everyone else as much luck as I had with my install!
     
  7. T u r b o

    T u r b o New Member

    13
    0
    Feb 23, 2000
    Outside...
    One thing I just discovered on my TiVo HD is that there is no guide data for Universal HD (channel 208), even after repeating a guided setup. This is one of the few channels I actually want to have that requires a cablecard...

    Do you have guide data for 208?
     
  8. adamwsh

    adamwsh Member

    191
    1
    Oct 22, 2002
    Sorry to report, I DO have guide data for 208 UHD.
    Not sure what to tell you about that.
     
  9. T u r b o

    T u r b o New Member

    13
    0
    Feb 23, 2000
    Outside...
    Thanks for the feedback. I know if you have data for it and I don't there must be some kind of lineup issue.

    So I re-ran the guided setup choosing different options and it eventually led me to a screen that offered 2 lineups - Digital Basic and Digital Extended Basic. Somehow answering their questions led to the TiVo picking Digital Basic, which had almost all the channels but was missing UHD and TRAVEL and 1 or 2 others.

    I miss the days where you could just pick your lineup from the list, but glad that it's fixed now!
     

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