Security Breach? SEI Robotics TV SEI400TV

Discussion in 'TiVo Stream 4K' started by ilovedvrs, Jun 28, 2020.

  1. Gunnyman

    Gunnyman Just a boring dude

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    I removed the stream 4k from my Google account and setup my shield again. The shield does not have full access to my Google account.
     
  2. cybergrimes

    cybergrimes Legend

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    Weird, I removed the Shield (nvidia mdarcy) and it came back almost immediately while the kids were streaming some morning shows.
     
  3. moyekj

    moyekj Well-Known Member

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    Thanks for the heads up. I've removed account access and signed out the TS4K from my Google account.
     
  4. Liam Bresnahan

    Liam Bresnahan TiVo

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    Hi All, we've been working with Google on this issue and have confirmed where the bug is. We're working with Google to fix that ASAP. To confirm, this is a UI issue only and TiVo have not been provided additional access to your Google accounts.
     
    osu1991 and keithg1964 like this.
  5. Liem

    Liem New Member

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    im having this issue too. Removing that access completely wrecked my nest cams, locks, doorbell, nest hubs, etc. my nest aware pro subscription is also now cancelled because of it. Nest is now telling me i have to pay for the subscription again when I already paid for it... they are still looking into it but I hope they are not making me shell out that subscription again when I just paid last wk.
     
  6. Gunnyman

    Gunnyman Just a boring dude

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    I had to factory reset my nest wifi system and redo my network. I had to reconstruct my Google home because my house was deleted. Ugh.
     
  7. rrrccc01

    rrrccc01 New Member

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    So what is being said here is something about the relationship between the TS4k/TiVo Stream 4k and Google has essentially messed up, deleted, my whole G-Home environment and the only way to fix it is to re-build the whole thing from scratch?
     
  8. Gunnyman

    Gunnyman Just a boring dude

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    Yes, or don't revoke SEI Robotics' full access to your Google account.
     
  9. rrrccc01

    rrrccc01 New Member

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    Thanks but too late for that. I was susspicious when I saw this a couple weeks ago but chose to let it go. What a POS, I'm going to see if I can still return the TS4K. It's been nothing but trouble and disappointment from day 1.

    If I wanted a second career it wouldn't be this.
     
  10. ilovedvrs

    ilovedvrs Member

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    Wow.. I thought I was going crazy about this issue. I talked on the phone for 5+ hours with google about this. Opened tickets with engineering & security review. My nest home group got purged 3 times. Google was NEVER helpful. But I was able to reproduce the problem.
    I *think* the problem also occurs with the Google Secure device, only if you click accept to the google assistant feature. If you notice the google secure might use the same chip.

    Also I *think* they were able to compromise my old gen 1 google mini. as it started showing up as 'linux' under devices. I've also purged that from my network and donated it to good will. I've reported all of this to google security review team.

    So have our networks been compromised and our Nest devices including video been watched by Chineese? is this another huawei incident?

    After being purged, It is not easy setting up everything. (I have 20+ devices) Because of these events I now have pictures of all the bar codes on my devices so I don't have to climb up ladder to re-setup the devices. I suggested to Google that they should include playing card with each purchase that includes the setup bar code & product name on it. So we can keep a deck of cards that includes all of device details and makes it so we dont have unplug door camera and climb up to the cameras. taking things down is a hassle!

    I ended up selling the Tivo device on Ebay, along with my Bolt OTA and mini. Crazy not have tivo after 21 years of being loyal. I had a Tivo s1 day 1 and have used one every day since, we even a beta tester for a few devices including the one that you could write dvds.

    With Tivo trying to charge me $150 for on my bolt that has had lifetime service for the last 3 years, I was happy to sell everything this week.
    My new Fire TV 4k + Recast is working great! Plus they stream to echo shows!! so awesome & modern.


    I also called tivo support today. There response was:
    This is a new devices and our engineers are very busy, I'm not sure if we can look into this.
     
    Last edited: Jul 14, 2020
  11. Gunnyman

    Gunnyman Just a boring dude

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    I essentially told Google nest wifi support the same thing. The setup code for the nest WiFi point is etched into the rubber on the bottom of the device in print so small I couldn't read it without taking a photo on my phone and blowing it up. I spent an hour on the phone trying to get help figuring out how to put it on my network.
     
  12. jaselzer

    jaselzer Active Member

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    Wow, I was reading all your posts and I was thinking to myself boy I’m glad I don’t use Google Home. But then I realized that I have actually three Nest Protects at home though for reasons I can never understand Google has not yet integrated them into Google Home. And Yep, the Nest app no longer has my Home and no longer has the three Nest Protects listed. So I’m going have to reset them all up when I get back home.


    Sent from my iPhone using Tapatalk
     
  13. jaselzer

    jaselzer Active Member

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    I had the same issue as you do but I only have the smoke detectors. And the same thing has happened to me. I feel for you because having the thermostats removed is more of an immediate issue


    Sent from my iPhone using Tapatalk
     
  14. jaselzer

    jaselzer Active Member

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    Same issue for me


    Sent from my iPhone using Tapatalk
     
  15. jaselzer

    jaselzer Active Member

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    Well, if there is one silver lining to this black cloud it is that, at least, it did not throw out all non-Google devices from the Google Home app. I had to create a new Home and all the rooms again but at least all those products were still listed in the app.


    Sent from my iPhone using Tapatalk
     
    cybergrimes likes this.
  16. cybergrimes

    cybergrimes Legend

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    Today this is now showing as "Tivo Stream 4k" in my Google account, instead of SEI Robotics. It's also no longer in the risky access/unverified by Google section.

    I've been watching it in AdGuard Home for a couple days too, Stream seems to do as many DNS lookups as an Nvidia Shield. It clearly hits a few TiVo/SEI specific addresses to phone home data, just like Shield hits a few Nvidia addresses but not as many as my Jetstream 4K device (also Android TV). I've never paid too close attention but it's amazing how much Netflix and Prime both connect out even when not in use. Also weird is I've got 3 of these Stream's running but one does twice as much activity as the other two regardless of actual device usage. The Vizio TVs do about the same amount as everything else.

    I think the part about it destroying Google Home settings/Nest subscriptions is a valid complaint but everything else is probably pretty normal for a modern media device. They phone home, a lot...
     
  17. davezatz

    davezatz Funkadelic

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    It may only be a visual consideration as far as TiVo is concerned. HOWEVER, taking the recommended action on the security alert destroys one's Nest and Google Homes. Please, please, please convey that to whomever your Google contacts are as I believe all of us are getting shuttled to Nest Engineering, who tells us we chose to delete our homes (incorrect) and the issue is larger than Nest - revoking an Android TV device should not delink my Nest Protects and Lenovo Clock, etc.

    I continue to push Nest engineering to try and get me my Nest Protect IDs (for three of my five) to relink as I have some tricky hardwiring that will require I hire an electrician to remove for codes.

    To everyone else, I just tried to replicate the issue to shoot a video for Nest and community. However, it's no longer showing as flagged - either issue has been corrected or it doesn't get flagged for a period of time.
     
    Johnwashere likes this.
  18. spiderpumpkin

    spiderpumpkin Say no to Hydra!

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  19. foghorn2

    foghorn2 Well-Known Member

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    We are living in the day and age of Fake News, esp from big tech companies.
     
    kpeters59 likes this.

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