Season pass problem on hr10-250

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I just checked. My HR10 running 3.1 sees Grey's Anatomy as a series.

 

Something weird happened to me today as I was trying to fix this SP problem.

I did a "Clear & Delete All" today as a final resort to see if it would clear up the problem. I had to call D* to get them to send a reactivation signal to my recorder once the clear and delete was finished. While I was talking to the tech guy, he told me that no problems had been reported of this nature. (I did report the problem on a call I made Friday, which obviously didn't get logged).

Anyway, right after he sent the signal to me to reactivate my HR10-250, I tuned to channel 87 (ABC West HD) and saw on the guide that the season teaser for Desperate Housewives was on at 4PM... I selected it, and was able to make a SP.

A few minutes later, after I had added my OTA channels, I went back to the guide, so I could set up an SP for Desperate Housewives on OTA channel 7-1 (which is where I normally record it) but I wasn't given an option for an SP. Further, the option to modify the existing SP on channel 87 was also gone.

So, I was unable to setup a SP for either DH or Grey's after a few minutes of guide data downloads.

Further weirdness: My brother, who lives in NY, had to install a new hard drive in his HD Tivo yesterday, so he has no existing SPs. This morning, when I told him of my problems, he was able to add SP's for both Desp H and Grey's without any issues.

It is truly bizzare that only some HR10-250's are getting this problem.

 

Nope. I'm in the Buffalo NY market and I can't set an HD ( channel 7.1) SP on my HR10 but I can set a SD (channel 7) SP on the HR10 and on my 704.

 

We are in the Indianapolis market and are having the same issues with Grey's & Desperate HW. The issue exists for both the OTA HD channel and the sat feed of the local. Also it does not matter if the HR10 is running 6.3. One of our two units is up to 6.3, the other is not (both have the issue).

 

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Nope. I'm in the Buffalo NY market and I can't set an HD ( channel 7.1) SP on my HR10 but I can set a SD (channel 7) SP on the HR10 and on my 704.

Update: My problem is only with DH. I'm offered the SP choice for Grey's Anatomy. I called D* and logged an issue. The CSR seemed confused for a while but I finally got through to him. It may be worth noting that this problem applies to both the local affiliate and ABCE.

 

Has anyone tried a wishlist for Grey's Anatomy or Desperate Housewives?

If the guide data isn't formatted properly, a title wishlist should help until this gets fixed....


Just a thought.

 

By last night all of the programming data on my HR10 was filled in for Thu 9/28 and I now discover I have a very similar problem with GA. This one is slightly different though. When viewing Upcoming Episodes in SPM, it sees the upcoming repeats and the 9/21 Season Premiere but it does not see the 9/28 episode.

Doing a Title Search it shows two occurrences of GA in the results. The first one is the 9/28 episode with no SP option. It only has a View Upcoming Showings option, not the View Upcoming Episodes option, so it only shows the 9/28 episode and none of the previous ones. The second occurrence shows the 9/20 episode with a SP option and when selecting View Upcoming Episodes, it shows the repeats and the 9/21 Season Premiere but not the 9/28 episode.

I'm going to call DirecTV and report the problem to get it logged in hopes that someone at DirecTV will take a look at this problem for both GA and DH.

 

I did a search by title and each station comes up twice, one without season pass option and one with.

 

Desperate Housewives problem here to. Software version 3.1.5f. I had to manually set it up.

 

It is not a problem with the TiVo software, the guide data does not have it marked as a series. Hit the "Info" button on the screen where you have the option to record the program and you can see the complete guide infomation.

 

Then the guide data is different on the Series 2 vs. the HD TiVo. As the Series 2 is having no problems with either GA or DH, but the HD can not handle either. The HD has the same problem trying to record either the HD (ch 86) or SD (ch 7) versions... Weird...

 

To take it one step further, I have two HR10s and the Season Passes for DH and GA work fine on one of them but do not work on the other one. (The older one works but the newer one does not) Both have the same version (3.1). I am very disappointed to hear that 6.3 doesn't fix this.

Also, I think we are seeing multiple issues here. I think the fact that GA shows up as two separate listings is a separate issue. This happens on both of my HR10s. This one could be guide related. On my HR10 that seems to be working, the listing that has the Season Premiere does not give the season pass option, but the other listing does.

 

I went to DirecTV's website and posted an issue. I suggest everyone do the same to raise some awareness of this problem. You can go here: http://www.directv.com/DTVAPP/customer/howToReachUs.jsp

 

The guide data filled in tonight for Sunday 10/1 so I went to DH in the guide. When I selected it to record, it gave me an option for a Season Pass. I selected the Season Pass and it showed up in the To Do List with a double checkmark. Appears to be working, at least for that episode.

 

I think the guide data for the season premier is bad. So of course a new code release won't fix it. The first HD episode of DH (I don't have a problem with GA) is treated as separate from all the other eps. The second HD episode is treated the same as all the other episodes. I've checked my local affiliate in SD and HD as well as ABCE and ABCW and for my HR10 the problem is solely with the HD guide data.

 

My HR10 did not record Grey last night. I had a season pass setup from last year. It recorded the catch up episode at 8pm but NOT the premiere at 9pm.

 

I manually recorded last night, and forwarded to next week and set the season pass off of that showing.
Next Thursday, 9/28/06 has the series bit in the guide so it will work.

I thought it was being strange on me, but apparently everyone had it.

 

Same here. My wife noticed that Desperate Housewives will record starting in TWO weeks, but the season premier was not on the to-do list.

Oh, and this happened with the start of the season for Nip/Tuck. It wasn't set to record Nip/Tuck on the to-do list even though we had a season pass. I ordered up a new season pass and then deleted the old one.

WTF

 

I had the same problem with Nip/Tuck and now had my SP for Galactica on UHD fail this past weekend. I had to re-add the SP for Nip/Tuck to get it to record again. The only thing that I noticed between the two was the channel number wasn't listed in the SPs. All my other SPs have the channel number in the them

What is D* doing with the guide data?