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Search and Apps Grayed Out

Discussion in 'TiVo Bolt DVR/Streamer' started by soccermeister, Nov 14, 2017.

  1. Nov 14, 2017 #1 of 10
    soccermeister

    soccermeister New Member

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    I installed my Tivo Bolt+ 3TB a couple of days ago. From Tivo Central, the Search and Apps are grayed out and do not respond when I click on them. Does it take time for these to function or am I missing something?
     
  2. Nov 14, 2017 #2 of 10
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Settings, Help, Account & System Info, System Information. Do all the dates look ok?
     
  3. Nov 14, 2017 #3 of 10
    soccermeister

    soccermeister New Member

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    Yup, dates look fine. INdexing was done Tuesday the 14th at 4:41 am, GC Monday the 13th. VCM Connection successful today, scheduled again later today.
     
  4. Nov 14, 2017 #4 of 10
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Sorry, but I'm out of guesses. I know what you see is abnormal. Also, the combination of Apps and Search is weird. Search by itself would be a TiVo server problem, but it would also have What to Watch Now grayed out. If you have tried the usual restart, then I hope you get help here and not have to call Asia.
     
  5. Nov 14, 2017 #5 of 10
    soccermeister

    soccermeister New Member

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    Strange, I rebooted the Tivo and now the Search and Apps links are working
     
  6. Nov 14, 2017 #6 of 10
    ajwees41

    ajwees41 Well-Known Member

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    I know you said it's fixed, but it sounds like network connection issues or even the tivo software that handles the networking stuff
     
    Last edited: Jan 13, 2019
  7. Dec 30, 2018 #7 of 10
    bradlea

    bradlea New Member

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    I got a new 1 TB Bolt OTA and I can not get the Prime Membership app to show up in the apps selection. I can choose it but does not show up in app selection. Also all “other apps” are all grayed out. My roamio could display Amazon prime membership.
     
  8. Dec 30, 2018 #8 of 10
    compnurd

    compnurd Well-Known Member

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    One is called Prime and the other Prime Video
     
  9. Dec 30, 2018 #9 of 10
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    With TE4 there is only one app displayed. Look at Add & Manage Apps in User Preferences. The old Prime is now Prime Membership.

    If search, etc. is grayed out, you have a network issue.
     
  10. Jan 12, 2019 #10 of 10
    alyssa

    alyssa Active Member

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    This issue is occurring in a tivo premier too. Which follows the 'it's a network/server issue' hypothesis
    a reboot seems to have solved my problem
     
    kpeters59 likes this.

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