SDV Tuning Adapter-Time Warner

Discussion in 'TiVo Series3 HDTV DVRs' started by jsshattuck, Oct 17, 2008.

  1. SASouth

    SASouth Member

    62
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    Jun 5, 2004

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    Have you tried swapping out your USB cable for a different one? I had all kinds of trouble receiving all of my channels with the cable supplied with the TA.

    If that doesn't work, try swapping the coax cable that goes from the TA to the Tivo.
     
  2. sjmadsen

    sjmadsen New Member

    3
    0
    May 24, 2008
    Columbus, OH
    I spent about 20 minutes on the phone with a level 1 tech support guy this afternoon and he led me through the usual troubleshooting. Surprisingly, though, it actually worked.

    He had me first disconnect and reconnect the USB cable. Tivo lost, then found, the TA. This didn't make any difference.

    Then he had me power cycle the TA, leaving it off for 10 seconds. When it came back up, I got the blinking light (slow, I think), then eventually it went solid and I had no SDV channels at all, and Tivo didn't think I had a TA connected.

    Did the USB disconnect/reconnect again, Tivo found the TA, and this time, all of my SDV channels are in. I made a list of which ones consistently gave me the unavailable message, and every single one tuned in fine.

    The rep claims he had someone last night with the exact same problem, but a different set of channels. Who knows, maybe it was dumb luck, but if you're having problems and haven't tried this, may as well.
     
  3. TroyB

    TroyB New Member

    64
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    Oct 20, 2006
    Columbus, Ohio

    Just tried it, still didn't work. There are some channels that have never tuned in, then there are some that will be working sometimes when I check then other times they won't work.

    Here's something new for my problems, I changed channels to Animal Planet HD which has never been working and it was working. I watched about 5 minutes of it and the picture froze up, I changed channels and came back to it and it was gone and I got the channel unavailable message. I give up.
     
  4. Johnwashere

    Johnwashere Member

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    23
    Sep 17, 2005
    Columbus, Ohio
    Yup , I had that problem too. I finally got VH1 classic, and Animal Planet HD for the first time the other day for a little bit. I wached for a minute or 2, then tuned back to it a hour later or so and they were "temporaily unavialble". I have 2 techs. (trained on TA's) coming to my house Monday night to look into the problem. Im guessing its something on TW's end, but who knows. Il keep you updated.
     
  5. TroyB

    TroyB New Member

    64
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    Oct 20, 2006
    Columbus, Ohio

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    Thanks, I have been following your progress through the different threads.

    What kind of connections do you have that you are having 2 techs trained on TA's coming to your house. All I have been able to get is one rude installer to show up saying Tivo and cable cards are a waste of his time and that he had never seen or heard of a Tuning Adapter. He left saying he was escalating the issue up to someone else and gave me their name and said they would be calling me, that was Thursday and I still haven't heard from anybody.

    When the install tech left he said it was affecting everyone in Columbus that has a TA, which apperantly he wasn't mistaken about, because everyone I see complaining about not recieving channels from this website and others are all from Columbus Area.

    I hope everything works out for you, or you atleast get a good explanation of the problem and what is being done about it. Please be sure to post what happens.
     
  6. drumdude

    drumdude New Member

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    Dec 25, 2007
    TWC in Charlotte NC called me to set up an appointment to install TA's on my three Tivo HD's I told them it's too little too late. Already switched to DirecTV two months ago. Tons of HD channels and it worked right the first time. The DirecTV DVR has a 500gb hard drive built in which was as much as my expander drive with Tivo. It's just as good as Tivo for $5.99 a month (3 DVR's) instead of the $35 I was paying for Tivo service. I'll never go back to TWC. Sold my Tivo HD's on eBay. They're worthless when the cable company won't support them. My 52" LCD needs to be fed HD signal and DirecTV has the most.
     
  7. dmband

    dmband Member

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    Jan 15, 2007
    well my 2nd TA bit the dust last night (funny it was the same day i got a letter saying another 20 channels or so are being dropped from cable cards)
    BOTH worked for 3-4 weeks then totally stopped with the 8 blinking green light
    reboots, nothing, pull power nothing, pull usb nothing

    this is really getting to bug me
     
  8. m_jonis

    m_jonis Member

    677
    7
    Jan 3, 2002
    Albany, NY
    Usually the 8 blinking light thing has to do with authorizing the box to your cable card.

    In TW Albany, we've had two issues:

    1) The initial setup (getting it to work the first time). Usually involved a call to a CSR (try finding one that even knows what a cable card is, let alone a tuning adapter) and they send a "hit" out to the Tuning Adapter

    and

    2) The TA has an authorization date (good until X). WHY, I have no idea (it's not like you can use the TA all by itself to get channels or something). So TW Albany wasn't auto-sending out renewal dates, so the TA would "expire" and cease to function and you'd get the 8 blinking lights. So you'd have to call a CSR and get it working again.

    IMO, TW really needs to get their act together. There is no way (IMO) that TW and Tivo worked these things out in advance, or they wouldn't be missing obvious things like a renewal signal to be sent to the TA so it can function all the time.

    I've had my TA cease to work right in the middle of watching or recording a show. Only a reboot and a call to TW fixed the issue, but at best, it takes about 10 minutes for the TA to "boot up" and start working.
     
  9. Johnwashere

    Johnwashere Member

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    Sep 17, 2005
    Columbus, Ohio
    -Troy- Call 827-8581 and say you would like to talk to someone on the Tuning Adapter support team (only about 4 people I believe). I got this number from the person who was in charge of TA distribution in Columbus (it was difficult to get his info). They have people only in on weekdays for the TA support. The 2 techs are coming at 6 pm Monday. I will post an update immeditaly after they leave (I know a lot of people are anxious to get there TA fixed too). If you have any more questions or problems then PM me and I can give you some names of who to talk.
     
  10. loralyn

    loralyn New Member

    1
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    Mar 22, 2009
    I tried to get a tuning adapter from Time Warner in Hawaii (known as Oceanic Cablevision) and received every kind of run-around for months on end. Finally I realized that with Netflix rentals and Watch Instantly, I have access to every mainstream movie in the world (Netflix Rentals) PLUS Indies, Documentaries, Foreign Films and Cult Classics using Netflix's Watch Instantly. Admittedly you need to invest in Roku, but it is a nifty little device for a one-time cost of $99. By subscribing to Digital Standard only, I cut my cable bill in half and now I have real choice in what I would like to watch. The less I need Time Warner the better.
     
  11. mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    That's certainly not true. TiVo has a Netflix viewer app (see TiVo Central->Video On Demand). Engadget's Netflix Streaming Shootout had the following to say about the Roku:
     
  12. c615586

    c615586 New Member

    22
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    Feb 14, 2008
    Columbus, OH
    As it turns out, the TWC supplied cable was bad. A quick switch with an old spare coaxial cable and (another) Tivo reboot and... the TA was up and running!

    I'm definitely getting at least some of the SDV channels (ESPN News and ESPNU, for example), but I think there are some SDV channels still missing from my lineup. I couldn't tune golf channel HD (no great loss) and a few other channels. Is there a definitive list of SDV channels out there?
     
  13. SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    Without your location in your profile... no idea where you are.
     
  14. c615586

    c615586 New Member

    22
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    Feb 14, 2008
    Columbus, OH
    Sorry about that, Columbus, Ohio.
     
  15. SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    Thanks. Its probably a reasonabally safe bet that any HD added in the past couple months is SDV. You could unplug the USB cable which causes the TiVo to revert to the Cablecard channel map and then step thru the HD channels and see what you cannot tune... those will be SDV. When you plug the USB back in... those channels should reappear.
     
  16. Johnwashere

    Johnwashere Member

    298
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    Sep 17, 2005
    Columbus, Ohio
    TW has sent out a list to me everytime they plan on moving channels to switched digital video. Im pretty sure all the new hd channels (After HGTV, AE TV , and some others) are all SDV. MTV2, MSNBC, many of the digital channels (VH1 classic...) are SDV too. Not sure if there is a list on the website, since most people dont need that info.
     
  17. rric31

    rric31 New Member

    24
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    Jan 6, 2004
    Cape...
    I have had my tuning adapter for about a month now. Worked with no problems what so ever for the first 2 weeks or so and now about every 2 or 3 days it decides to "fall off line". The only way I can get it back is to reboot the TIVO. If I were not around to see this problem it would not record anything that is scheduled. I reboot the TIVO and then it is back to normal.

    Anyone have any suggestions?

    rich in maine
     
  18. SDKind

    SDKind New Member

    4
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    Nov 27, 2006
    I received a call from TWC in San Diego yesterday that the TA's were available. I went down to the main office after lunch and picked mine up. I have two Series 3's and was told that I could only get one TA until they received more units. I mentioned to them that I was receiving a credit for my cable cards because they were not providing me all the channels I was paying for because of the SDV issue with the Tivo. Once they assign a TA to your account the credit comes off your bill automatically. I informed her that I should still receive a credit for the cable card's that I do not have a TA for yet and she swent to speak with her supervisor and gave me the second TA. So far I have hooked up one and had zero issues. I noticed a little more pixelation/tiling but hopefully it will either go away or was a fluke.
     
  19. stephen007

    stephen007 New Member

    10
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    Jun 21, 2002
    Milwaukee, WI
    I'm in the Milwaukee Time Warner area and just got the call on Monday that they are shipping out a tuning adapter. I was caught so off guard by the call but very, very pleased. They said I should have it in a day or two.
     
  20. dutchboy22

    dutchboy22 New Member

    5
    0
    May 15, 2006
    Green Bay, WI
    Finally got mine hooked up and it works like a champ. Had to reboot a few times. ESPN 2 hooray!
     

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