SDV Tuning Adapter-Time Warner

Discussion in 'TiVo Series3 HDTV DVRs' started by jsshattuck, Oct 17, 2008.

  1. mikeyts

    mikeyts Stream Warrior

    Jul 10, 2004
    San Diego,...


    I'd be extremely surprised if one TWC system would give a customer on another system a TA or any other piece of equipment. In any case, as GBK33 says, if they don't have the equipment and software set up for the TA in your system, it won't work.
  2. seggers

    seggers Member

    Oct 6, 2008
    As much as I'd love to get FIOS in Williamsville, those planning muppets over in Verizon have decided *AGAIN!* :eek: to bypass my sodding area and go somewhere else! :( :mad: :thumbsdown:

    Whatever they're smoking over there, I'd wish they'd stop smoking and start laying fibre outside my door....

  3. derspiess

    derspiess New Member

    Jul 10, 2007
    Stupid question: what's the best way to ask for this when you call in? The day after they first installed my cable card & I was having problems, they re-sent the activation signal. Is that what I should ask for?
  4. unit101

    unit101 New Member

    Feb 13, 2007
    Today (Wed 2/18) my Tuning adapter arrived. In fact they sent 2 I guess since I have 2 cable cards.
    I have Tivo3 HD w/ 2 cable cards in it... been working fine for over a year other than the mess with service updates... but all is fine now.

    Installed it... Tivo sees it now in the Adapter menu...

    Now I have lost many more channels... i have nothing from 74 - 200...

    I wonder if they need to send it a signal from TWC ?

    I will call and get them on it and post a reply...

    I'm in Wake Forest NC.

    SCSIRAID Active Member

    Feb 2, 2003
    Vero Beach, FL


    Sounds like your cablecard entitlements got messed up. Id recommend pulling the AC plug on the TiVo.. wait a min and plug it back in. The TA should show 6 blinks till the TiVO boots and then go solid.
  6. Kaelin

    Kaelin New Member

    Feb 11, 2009
    I still haven't received notice that the TAs are available but I was down at the Dayton, OH store on Saturday and thought I would check. I have 2 TivoHDs both with a single M-Card in them. The TAs were in but they told me I could only have 1 since they didn't get that many. Luckily I don't live to far from the store and they said I could pick another one up on Monday.
    I installed it on my main Tivo and despite following all the directions that had me rebooting the Tivo, TA, and USB cord, I still do not get my channels. The TA shows that it is installed and when I do the tests, it even shows that the TA has tuned to the channels but all I get is a black screen. I get most (but not all) of my analog channels. I get all of my local HD channels. But I don't get any of the digital or other HD channels. I called support and they said they "pushed" something out to the Tivo but it didn't help. So he scheduled someone to come out tomorrow morning.
    In the meantime, I went back to the Dayton store last night and picked up my other TA. Hooked it up to my other Tivo and I get the same problems. The same channels are missing.
  7. dmband

    dmband Member

    Jan 15, 2007
    syracuse here

    i got mine a month ago
    hooked it up, rebotted and it worked fairly well for 3 weeks (every now and then i had a blicking green light and a reboot fixed it
    now nothing happens
    i called tw and they couldn't fix it so they sent me a new box
    hooked ip up today and nothing happens
    called tw back and got a recording to leave a message

    basically overall these things suck imo
    for a few days i thought maybe i wouldn't switch to fios once it arrives in the summer now i am back to switching 100%
  8. ikey78

    ikey78 New Member

    Feb 14, 2005
    I also picked up a TA from the Dayton Mall store and installed it yesterday.

    After rebooting the TA and Tivo I was still missing some channels eg Fox News HD.

    I replaced the included Coax cable between the TA and the Tivo with my own Coax cable and everything is now working fine and I am receiving all the channels I got before with the M Card plus some additional (eg CNNHD, HallmarkHD)

    Others on these boards have also reported improvement when replacing the Coax between the TA and the Tivo so I would definitely try that. May have been a faulty batch of cables in this market.

  9. Kaelin

    Kaelin New Member

    Feb 11, 2009
    I'll give it a try. One TA is hooked up with a TW Homemade cable they gave me and the other is hooked up with a pre-made cable that came with the TA.
    I think there is another issue though. I've only had the Mcards a little over a week now and I don't think the installer had done many if any. I have never been able to get any channel other than than most of the analog and local HDs. They are coming out in the morning so hopefully they can figure it out then if swapping the cables doesn't help.
  10. PumiceT

    PumiceT Mentally Drunk

    Apr 16, 2002
    Buffalo, NY
    I had a FedEx hang tag on my mailbox yesterday. I hadn't ordered anything, and had no idea what to expect when I got home today (I signed the tag and left it on the mailbox).

    To my surprise... a TUNING ADAPTER arrived today!!

    I am in Western New York (WNY) - in Tonawanda.

    I'll post my results when I have it connected (later tonight?).
  11. JimWall

    JimWall Member

    Oct 19, 2002
    In Mason, Oh just north of Cincinnati, I received my CISCO tuning adapters yesterday.
    I installed one on my Tivo HD. It came with detailed instructions for TIVOs.
    Here are paraphrased instuctions.
    Once TA setup call TWC to received a hit to the adapter. (This took a couple hours because the TAs were not on my account and Customer service and level 3 support did not know how to add them)
    After hit green light should not be blinking. If it is then TWC support needs to do something.
    Once green light is not blinking unplug AC power for TA and plug it back in the reboot it and TA will then go out and get it's IP address. This took several minutes to do this and for TIVO to recognize it.
    Go to your TIVO channel list and select the SDV channels you want to use
    Go to tuning adapter test channels to verify you can receive channels.
    If No channels Available message appears or a block of channels are missing or you received an error acquiring channels then:
    Unplug USB cable, after TIVO TA missing message, plug USB back in and wait for TIVO message that it found TA. This can take several minutes
    If that doesn't work reboot TA by unplugging power
    If that doesn't work reboot TIVO by unplugging power
    If channels are still missing call TWC
  12. crazywater

    crazywater USS TiVo NCC-1780

    Mar 7, 2001
    Got mine...hooked it up. Booted...blinking green until TiVo comes up and no channels tune in. The Tuning Adapter screens show some suspicious stuff like on the status screen it shows STATUS:In Progress, on the TUNING ADAPTER screen it shows Authorized: Pending and OpStatus: Initializing.

    I have power cycled the TiVo several times so far with no luck.

    So a little frustrating so far...
  13. Avatar26

    Avatar26 New Member

    Oct 27, 2008
    Northeast WI
    As a TWC Northeast Wisconsin customer, I have been fighting this battle for months now. Tonight, I finally broke down and submitted a complaint to the FCC. If you are waiting for a TA and have not submitted a complaint, I suggest you do so. Time Warner has been given an awfully long grace period IMHO... If my business was behind on deadlines or unable to provide ETAs on promised goods/services, my clients would fire me.

    I understand that some folks have been dropping EECBs on the TWC Midwest senior leadership team, if you google you can find the forum posts for the Milwaukee WI area. For those in SE WI, definitely worth a read. Anyone in NE WI who is currently in the same situation, would like to connect and see if a coordinated effort gets us anywhere. Please PM if you are a NE WI TWC customer and in need of the same assistance.

    This has gone on WAY too long... :thumbsdown:
  14. PumiceT

    PumiceT Mentally Drunk

    Apr 16, 2002
    Buffalo, NY
    So far, so good! I had a little brain-fart, and overlooked hooking up the coax-input into the TA, but since I plugged it in, all is working well!!
  15. GBK33

    GBK33 Member

    Sep 21, 2007
    Columbus, OH
    lucky bastard ;)
  16. Kaelin

    Kaelin New Member

    Feb 11, 2009
    Just an update. TWC came out this morning. The tech had never seen a Tivo let alone installed a cable card before. I explained how it all works and he called a few people trying to get help. One guy he called told him they only have one kind of cable card so I explained the difference between the cards and that I have multi stream cards. He kept telling the various people he called that the TA was a converter box that was plugged into the Tivo. I eventually was able to explain that the TA allowed SV to work with Tivo. Anyway, the tech was very nice and professional, he had just never had any experience with cable cards. He eventually called his supervisor who put in a call to restage my cards and now all of my channels including the SV channels all come in great.
    I'll keep you posted if I run into other issues but it looks good now.
  17. m_jonis

    m_jonis Member

    Jan 3, 2002
    Albany, NY
    Anyone know if Tivo has a # to call about TA issues? I know they have the cable card hotline, but it's obvious to me that Tivo and the cable co's haven't tested this thing very thoroughly.

    The 8-blink of death (for the Cisco TA) and random losing of SDV channels is making my Tivo function like a TW DVR (ie: unreliable).

    TW Albany has no clue what a Tuning Adapter is (even though they sent them out), the CSR's are useless and the technicians don't even know what a Tuning Adapter is (seriously, they thought it was something I went out and bought).
  18. seggers

    seggers Member

    Oct 6, 2008
    The tech left an hour ago, after installing 2 S cards in my HD TiVo, and hooking up the TA.

    After a guided setup, it would appear that all is good with the S cards (2nd and 3rd ones anyway, the first one was DOA), as I can get into the 1xx and 7xx channels.

    However, my brand new Cisco TA is giving me 8 blinking lights. I'm on hold with TWC right now. I'we pulled the power on the TA a couple of times now and that seems to have made no difference.

    Now I've pulled the power on the TiVo itself, along with the TA. TA still seems to be flashing, TiVO is rebooting.

    One interesting thing I remember is that I may need to give it time? Mind you, they seem to ahve an idea after agreeing the MAC addresses.

    It's all good fun....

  19. seggers

    seggers Member

    Oct 6, 2008

    One of the things that they asked was to un plug the USB cable. So I did, and at the same time I put in their lead and not mine.

    It worked. I don't know if they did actually do something, or it was the use of their lead, but the moral of the story is try with their stuff first before using your own.....

  20. garrubal

    garrubal Member

    Oct 16, 2008
    I live in the San Diego area. I called yesterday to check on the status of the tuning adaptors. The rep told me that they had been testing them, but they had issues. Therefore, they returned them and will get another batch to test. That means we have to wait a few more weeks.

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