SDV Tuning Adapter-Time Warner

Discussion in 'TiVo Series3 HDTV DVRs' started by jsshattuck, Oct 17, 2008.

  1. Feb 2, 2009 #521 of 759
    spolebitski

    spolebitski Member

    143
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    Mar 30, 2006

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    Are the networks of individual divisions that different that each division needs to customize the tuning adapter for each division. This is what I am being told in Wisconsin. It has been adjusted in the past 4 weeks 8 times while undergoing testing - I get the need to test but how much different can they be.

    Could it be that each division needs to have their top guy figure it out as they work with it - not that each division is that different and each tuning adapter needs to be adjusted to the divisions network?
     
  2. Feb 2, 2009 #522 of 759
    kiko

    kiko New Member

    17
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    Jun 27, 2005
    The installer showed up this afternoon, with a box and roll of cable.

    All he did was unbox the tuning adapter, power brick, and usb cable, handed it to me to do the actual install. All he did was make a short coax with connectors and call in to say "He" was done with the order.

    After a guided setup and reboot, it seems to work quite well. Let's hope it continues to work.
     
  3. Feb 2, 2009 #523 of 759
    mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    Computers are involved with every last bit of your cable system. Any "digital cable" involves computers, switched or linear. (Computers are likely involved in toasting bread for your breakfast :rolleyes:).
     
  4. Feb 3, 2009 #524 of 759
    boswic

    boswic New Member

    7
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    Nov 5, 2008
    An update from Milwaukee-

    Back in Nov., I filed a complaint with the FCC about TW deploying SDV in my area without a solution for TiVo customers. I received a copy of the complaint from the FCC on Friday and they must have sent a copy to the local TW HQ also.

    I received two calls on Monday from TW, wanting to know what they could do for me. They're going to retroactively credit me about $10/month for each month since I've had the TiVo. Unfortunately, they don't know any more than we do on when the TA will be available in my area, though the person I spoke with said that it should be in place this quarter (by the end of March). I'm not holding my breath.

    If you have yet to get a TA, I highly recommend filing a complaint with the FCC (can be done through the FCC website). TW will listen to you if you do that. I had been trying for months to get some straight answers from anyone at TW, even speaking with several customer care supervisors, but it wasn't until they received a copy of the FCC compliant that I actually got any. If you are in Milwaukee or SE Wisconsin, I highly recommend calling TW and asking to be transferred to the "Solutions" department and voicing your concerns there. At the very least, you should get some kind of a credit to your bill.
     
  5. Feb 3, 2009 #525 of 759
    Johnwashere

    Johnwashere Member

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    Sep 17, 2005
    Columbus, Ohio

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    I remember you posting about how you filled out the form on the FCC web page before. What was the form number again?
    Thanks
    John from Columbus, Ohio
     
  6. Feb 4, 2009 #526 of 759
    boswic

    boswic New Member

    7
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    Nov 5, 2008
    I just went here and filled out the required information:

    http://esupport.fcc.gov/complaints.htm
     
  7. Feb 4, 2009 #527 of 759
    spolebitski

    spolebitski Member

    143
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    Mar 30, 2006
    I am interested in to what they will offer me when my complaint goes through (i submitted back in january - i waited till the end of 2008 as a letter they sent us said they HOPE to offer it by the end of the year). I currently have someone at the ADMIN office calling me weekly after she has her meeting with the supervisor tasked with the tuning adapter. I am a little upset that each time I talk to someone new i need to educate them as to what a Tuning Adapter is and how SDV was rolled out without the tuning adapter being ready for deployment -- often times they have no clue that this is even a issue and are under the assumption everything is fine with cable card customers.
     
  8. Feb 4, 2009 #528 of 759
    c615586

    c615586 New Member

    22
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    Feb 14, 2008
    Columbus, OH
    Thanks for the tip... I just submitted a complaint. No one has ever offered me any sort of compensation when I call to ask about SDV. I actually went to the local office here in Columbus a few weeks ago and the CSR at the front desk was extraordinarily rude and told me not to expect SDV any time soon. Nice.

    Has anyone in Ohio had any luck with getting an SDV out of Time Warner?
     
  9. Feb 5, 2009 #529 of 759
    mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    SDV was rolled out in some markets before the Tuning Adapter was ever proposed (in response to the CE industry's complaint that the growing use of SDV was diminishing the usefulness of unidirectional CableCARD products, which the cable industry had pledged to support).
     
  10. Feb 5, 2009 #530 of 759
    JC Fedorczyk

    JC Fedorczyk New Member

    68
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    Oct 13, 2008
    Huntersville...
    I opened a complaint with the FCC as well. A little "prodding" never hurts. I'm in Charlotte, NC.
     
  11. Feb 5, 2009 #531 of 759
    szurlo

    szurlo Member

    181
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    Jul 11, 2002
    Lexington, SC
    Is is just me, or has the TWC website stopped sending e-mail confirmations when you fill out the "pre-order" form? I've been filling it out once a month just to see how the stated estimated availability changes each time. However, since the recent TWC website makeover, I have not been able to get the system to send me that automated response. Anyone else?
     
  12. Feb 5, 2009 #532 of 759
    jmaditto

    jmaditto New Member

    143
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    Jul 29, 2007
    Columbia, SC
    They haven't stopped but the letter doesn't mean much...they did change the date from Jan to Feb.


    Blah Blah Blah!


    Thank you for your request for the SDV Tuning Adapter. Your Pre-Order has been received and your information recorded. At this time the Tuning Adapter is not available in all TWC areas and we continue testing to ensure that this equipment meets the highest levels of customer satisfaction. We expect the Tuning Adapters to be released sometime in February in many remaining areas of the country. Although we do not have a specific release date for your area, once the Tuning Adapter becomes available a service representative will contact you to schedule the installation.

    Thank you,

    D. Jacobs
    Corporate Tuning Adapter Desk
    Time Warner Cable
     
  13. Feb 5, 2009 #533 of 759
    szurlo

    szurlo Member

    181
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    Jul 11, 2002
    Lexington, SC
    Lovely. So I guess it's pretty safe to assume at this point that this letter means absolutely nothing and that it's entirely possible that in 6 months we'll be getting "released in August in many remaining areas of the country".
     
  14. Feb 5, 2009 #534 of 759
    jmaditto

    jmaditto New Member

    143
    0
    Jul 29, 2007
    Columbia, SC
    I hope not....my engineer contact has gone "dark"....not sure what that means.

    Maybe TWC thinks since the switch to digital was pushed out 6 months they can delay our TA's too :D
     
  15. Feb 5, 2009 #535 of 759
    szurlo

    szurlo Member

    181
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    Jul 11, 2002
    Lexington, SC
    I went ahead and filed a complaint with the FCC. Probably wont accomplish squat, but I have nothing to lose.
     
  16. Feb 5, 2009 #536 of 759
    NetOgre

    NetOgre 1st Gen Tivo Owner

    11
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    Sep 1, 2004
    Scarborough,...
    I've had the Tuning Adapter for a couple of weeks now. A couple of strange issues have begun to crop up, but until this week I was not able to point directly at the TA as the cause.

    Last week, many of the shows on my Season Pass were still in repeats or on hiatus. But a couple of shows came back with short recordings. The first was only a few minutes short (cut off with 2 minutes left). But the second show only had the first 10 minutes. Fortunately, I have most of my SPs recording on a second Tivo so was able to transfer them to watch.

    This week, many of the network shows have started coming back, and I have been on the Tivo more allowing me to be present when problems occurred...

    Somewhat randomly the TA seems to reboot. While watching pre-recorded shows, the light on the TA begins to blink for a few minutes. When it goes solid it kicks me out of what I am watching, and the message that a Tuning Adapter has been connected comes up. Any recording in progress ends. If I go to live TV, the screen shows that it is synchronizing channels, and you cannot access live TV until it is done.

    I've checked that all of the cables are firmly connected, and even tried to swap USB ports for TA. Restarted both the TA and Tivo. But the problem persists. I am planning on calling the local Time Warner tonight to see what I can do.

    Craig
     
  17. Feb 5, 2009 #537 of 759
    karl81883

    karl81883 New Member

    10
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    Feb 1, 2009
    Durham, NC
    SCSI Raid: You are in fact, and unfortunately, correct. The 'program' started on the 4th. I have some clarification as to what that means in the Triangle Area (NC). I was told that the 'pre-order' list has been split into two groups. No information as to how that was done, could be by registration date, account number, last name, geographic area... Letters have been / will be send to the two groups on feb 4th and "sometime in mid-feb" respectively. The letter, according to the CS rep, goes something like:

    "It has been so long from when we asked you to pre-order to when we can now offer you a TA, we want to make sure you are still interested (haven't given up and: gotten a cable box from us, gotten U-verse from ATT gone with satalite or stopped watching TV all together). If you are still interested please visit 'this website' to RE-REGISTER."

    I have not gotten my letter yet, and the CS rep didn't know or would not share the new web address for re-registration. I will post the address if I'm in the first group, and someone doesn't beat me to it.
     
  18. Feb 5, 2009 #538 of 759
    SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    Yup... Matches the info I have. Id bet they did two groups to see just how 'cleanly' the first rollout went. You might want to check out this thread... It TWC Carolinas focused.

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=418262
     
  19. Feb 5, 2009 #539 of 759
    SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    Even though the 'want' to do it in two groups.... if the website address hits the fourms... the first group may be a lot bigger than they expect. :eek:
     
  20. Feb 6, 2009 #540 of 759
    akakii

    akakii New Member

    10
    0
    Dec 16, 2003
    Portland, Maine
    I just got set up today. I signed up for my tuning adapter with Time Warner about 5-6 weeks ago. They shipped it last week, at which point I ordered the HD TiVo that I'd been putting off getting.

    The installer showed up and the first thing he told me was that he's "a bit rusty" with CableCard installations and that he'd never done an HD TiVo install. I told him not to worry, that I'd be reading about it in great detail and that we'd get through it. I ended up doing the installation with the exception of him calling in with the CC numbers. He'd also never installed a tuning adapter, so I was able to bring him up to speed on that, too.

    He was a nice guy with a good sense of humor and he didn't mind one bit that I was doing his job for him. But why, I wonder, I am going to have to pay for him to come to my house to watch me? Oh well, I can't complain too much. I've got my TiVo back after suffering with a SA DVR for months.
     

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