SDV Tuning Adapter-Time Warner

Discussion in 'TiVo Series3 HDTV DVRs' started by jsshattuck, Oct 17, 2008.

  1. um1990

    um1990 Used Register

    Nov 16, 2006


    Craig -
    Great to hear they are starting to roll them out! I've been beta testing for them for a couple weeks & it's been pretty much perfect for what I've tested and the local guys have been very good.

    This thread has a little more detail:
  2. mbruns

    mbruns New Member

    Mar 14, 2007
    If anyone wants information in Columbus/Central Ohio, please PM me. I've been talking with the TW project manager in charge of the rollout.

    Bottom line: They're still making changes in the network to make it compatible with the Tuning Adapters. They are not in the field yet. He has a Tivo on his bench for testing purposes, and as soon as the changes are in the network are complete, he'll test and start the rollout. He thinks we're talking weeks, not months.

    I'll see if he can post a message on the board.
  3. kiko

    kiko New Member

    Jun 27, 2005
    I got the letter in the mail yesterday, the the Tuning Adapters were available and to call within 60 days to schedule a installation date.

    So I called today, and the CSR said they don't have the Tuning Adpaters yet, and the letter was mistakenly sent as they still have no ETA for roll out.

    Yet another delay, and yet another truck roll. I guess the service reps aren't busy enough here. :(
  4. bueller555

    bueller555 Member

    Jun 30, 2005
    You should call again. I'm scheduled this Friday, Jan. 30 for both cablecard and TA installation. The CSR was interested in which letter I received, so I had to read parts of it to her. Don't know why that matters, but it seemed to be important.
  5. lrhorer

    lrhorer Active Member

    Aug 31, 2003


    At a guess I would say it is perhaps a staged rollout with one set of customers receiving the initial rollout letter and others receiving a different, less specific letter.
  6. BruceShultes

    BruceShultes Member

    Oct 2, 2006
    Albany, NY
    I received the TA via UPS last Wednesday. After letting it warm up Thursday morning, I installed it following the instructions to the letter and could receive all but two of the SDV channels in my area.

    The TA is a Cisco one. When I returned home late Friday night the green light on the from of the TA was blinking and I could no longer receive any of the SDV channels.

    I tried the following steps to try to correct the problem on my own:

    1. Rebooting the S3 from the menu
    2. Removing and re-attaching the power adaptor from the TA
    3. Pulling the HDMI cable from the TA and re-attaching it with both the S3 not re-booted and re-booted
    4. Pulling and re-attaching the power cable from the S3

    None of these options corrected the problem.

    As a last resort, I called my local TW and reported the problem. They said they checked my account to make sure everything was configured properly on their end and that the TA should correct itself on it's own.

    I suspect they sent some signal to the TA, since the light returned to solid green within a minute.

    Then I tried to tune SDV channels again and could still not receive them.

    After re-booting the S3 again from the menu, I could receive the SDV channels again.
  7. nbuskirk

    nbuskirk New Member

    Jan 26, 2009
    Hey everyone,
    I am new to this thread but not new to tivo. I have had two series 2 DT for over one year now and love them. I recently bought my first HDTV and along with it bought Series 3 TivoHD. Not until I started researching it did I realize the problems with cablecards and SDV. I live in the Lancaster/Columbus, ohio area and was wondering if anyone knew any details about it here. I did not want to have cable cards installed and pay for more channels if I can't get them. I talked to the nearest TWC service center about the TA and they had never heard of one. Didn't know if I should return the TivoHD while I still could and get TWC's Box. Any help or suggestions would be appreciated.
  8. derspiess

    derspiess New Member

    Jul 10, 2007
    Just called TW Cincinnati to ask when the TA's are available. The CSR sort of hesitantly said "no" without elaborating. I asked if he knew of an ETA & he put me on hold & came back to say "No ETA, sorry."

    Not totally convinced he had a clue what I was talking about. Might call tonight to see if I get the same answer.
  9. dmband

    dmband Member

    Jan 15, 2007
    got one today in the mail
    ordered it months ago and got the email saying its not available in your area
    well today one showed up and works so far
    i had to reboot the tivo but otherwise it was plug in 2 cords and away we go

    SCSIRAID Active Member

    Feb 2, 2003
    Vero Beach, FL
  11. wolskinj

    wolskinj New Member

    Aug 13, 2008
    Cincinnati, OH
    I noticed that the SDV page on TW Cincinnati's website now gives an ETA of Feburary or March. (Which of course probably means early April.)
  12. dmband

    dmband Member

    Jan 15, 2007
    central ny

    as stated i got it today without any advanced notice
    i did call on new yrs eve and asked about it though - i was told there is no plan to have TA in the cny region and they had no further info for me

    i did not try ppv/demand channels

    i just hope it is still working when i go to really watch tv
  13. kiko

    kiko New Member

    Jun 27, 2005
    Called again, got transferred to Sales and I'm now scheduled for Monday the 2nd. Seems, at least for now, they are sending out a Supervisor to do the install, I'm on first name basis with the Supervisor, the tech and the Senior tech guys. Lots of digital and audio breakup, but that's for another topic.
  14. rmryan

    rmryan New Member

    Apr 27, 2002
    Upstate New...
    Just received mine yesterday with no advance notice (Time Warner, Central New York region). Installation was easy, I did have to reboot the TiVo, the instructions seemed to assume it would be recognized instantly and start working.

    I now have ESPN2HD, TBSHD, AEHD, FOODHD, SCIHD, TRAVHD and a bunch of others I didn't even know I was missing. Seems to work pretty well. Occasionally there's a delay which the TiVo seems to interpret as no signal and bombs out. If I retune it's fine. The message is different than a station you just don't get, though. Something like "This channel temporarily unavailable, try later" type of thing. Will have to see if it causes an issue when the TiVo changes to the channel to record.

    If this all works as well as it appears to, it seems like an anticlimactic end to the whole SDV issue. Not that that's a bad thing! :)

  15. derspiess

    derspiess New Member

    Jul 10, 2007
    April, if we're lucky :rolleyes:
  16. jcderr

    jcderr New Member

    Aug 3, 2008
    Hutto, TX
    I finally got my TA yesterday and got it all hooked up. I'm a little aggrevated that Time Warner lost my original request for a Tuning Adapter from when they first posted the online form, so I was never notified when they were finally available. I came back to tivocommunity for something else, saw a ton of activity in this thread, and then found out that everyone has had them for a month or more. DOH!

    Anyway, I didn't have the 8-blink problem, but I did have perma-blink. I tried a variety of things, but the ultimate solution was to use the automated CSR hit, then reboot the Tivo.

    I have noticed, however, that there are a handful of channels that I still cannot tune to. Boomerang (111), TLCHD (1615), and Versus HD (1646) are the only ones I've made specific note of, but there's a few more channels I didn't care about that wouldn't tune either. Anyone know what the deal with that is?
  17. cableguy763

    cableguy763 New Member

    Oct 29, 2006
    You should be getting those channels. Send me a pm with the rf mac address of your ta and I can see why they aren't working.
  18. NoVa Matt

    NoVa Matt New Member

    Mar 2, 2005
    I am in Kansas City and I just picked up my Tuning Adapter last yesterday. Time Warner didn't notify me. I had heard that they should be in this area by now so I stopped in at the Overland Park store and sure enough, they had a couple. Installation was straight forward and it seems to work okay. So, if you are in KC, start bugging TW for your adapter.
  19. Reward

    Reward New Member

    Nov 5, 2008
    Raleigh, NC
    The most recent date I've gotten from TWC in Raleigh is Feb 3.

    Anybody else hear anything?
  20. KeithB

    KeithB New Member

    Dec 12, 2008
    My new TivoHD died almost two weeks ago and the replacement arrived Wednesday evening :) with software v8.x :( It refused to recognize the previous Scientific Atlanta M-card, and continued to refuse two other M-cards the tech brought out this morning. So I'll have to wait for the Tivo v11.x update to arrive before I can call them back. DOH!!

    While working with online chat support last night (they tried to hit my old M-card, but it didn't work) they asked if there was anything else :rolleyes: they could help with. So I asked about availability of tuning adapters. They directed me to the 877-566-4892 line, which I called Thursday afternoon. The 'tech support' CSR didn't know what a TA was, but asked someone else who's supposed to know, and the response was neither positive nor constructive. I'm awaiting a callback (the previous TA callback a month ago was pathetic) but I'm not expecting anything useful. TWC's Jan 2 e-mail from said:
    and seeing as how today is Jan 29, I don't believe Charlotte is one of the many remaining areas of the country. :mad::mad::mad:

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