SDV Tuning Adapter-Time Warner

Discussion in 'TiVo Series3 HDTV DVRs' started by jsshattuck, Oct 17, 2008.

  1. mtehonica

    mtehonica New Member

    Sep 22, 2007


    If it makes you feel any better, I would take NC and no TA over NY with TA anyday. :D At least you know EVENTUALLY you will get your TA while I know I'll NEVER get my freedom back from this overbearing Democratic government. :thumbsdown:
  2. alyssa

    alyssa Active Member

    Dec 7, 2003
    Sunny SoCal
    I don't know what TW's problem is... I got of the phone with them yesterday asking abt the TA boxes. "oh yeah I know *everything there is to know* about the TA boxes" was the first thing out of the CS mouth.
    Course they were talking about the bloody digital thing.
    *&^% idiots

    eta; yes, just venting, thanks for reading...
  3. shaun-ohio

    shaun-ohio shaun

    Jun 20, 2003
    i found out here last week, that timewarner needs to train there techs, i had 2 here already about the cable cards, they have no idea what a tivo is, they dont even know where to put them, they thought they went in my tv, tomorrow will make the 3rd time they will be here i can get the one cable card to work with programming, but the other one will not show any programming, and they are authorized, i even called the cable card hotline after the tech left yesterday, he said how did you get this number? are you a tech? duh i said i know more about the tivo then he does and twice they have no knowledge about them with cable cards, he said this is a private number, and only for techs, then he did finally get them both authorized, and even set up another appt. for tomorrow for them to return on the second cable card, heck yesterday when they came by, they didnt even have any cable cards on the truck, just there wonderful dvr, and i said no thanks, they didnt even know what a tivo remote looks like, i did notice that one cable card says install before july 2008 and the second one says install before october 2008 dont know if this has anything to do with the performance or not?
  4. cableguy763

    cableguy763 New Member

    Oct 29, 2006
    Cablecards dont have an expiration date. Are you sure this wasn't the manufacture date, which sa cards do show.
  5. c615586

    c615586 New Member

    Feb 14, 2008
    Columbus, OH


    So does anyone in Ohio have a tuning adapter yet?
  6. shaun-ohio

    shaun-ohio shaun

    Jun 20, 2003
    nope they both said install by a certain date, that i had stated, but anyhow the video froze up on me today, so i unplugged the tivo and plugged it back in and lo and behold the second cable card is now working, so i go in and check the emms and they both say 0 cant explain this one, but yet they are authorized, so far i have lost 64 channels that i cannot get without a tuning adapter, so i call timewarner again, and they tell me they are going to become available, and they go down the waiting list to call you.
  7. Johnwashere

    Johnwashere Member

    Sep 17, 2005
    Columbus, Ohio
    man o man. That sucks. I have had my 1 mcard for over a year and have had no problems. The tech had some problems installing it at first (he actully installed 2 mcards, and since there m I only needed one), but havent had any issues other then that.
  8. shaun-ohio

    shaun-ohio shaun

    Jun 20, 2003
    yep since timewarner went to the switched digital, i have lost most of my digital channels in the 100-169 block plus all of the new hd channels that they add now, it sucks bigtime if i dont get the tuning adapter in 60 days i am going back to dtv. and i dont want to because i hate the hr20 like timewarners dvr
  9. szurlo

    szurlo Member

    Jul 11, 2002
    Lexington, SC
    Yeah, I just found out that ATT U-Verse is now available at my address. If the TA doesn't materialize soon, I may dump TWC all together and eBay the Tivo. U-Verse is offering 18/1.5 Internet service here. That blows the doors off RoadRunner, and the U-Verse DVR looks pretty good too.
  10. shaun-ohio

    shaun-ohio shaun

    Jun 20, 2003
    well today i called the fcc to file a complaint against timewarner, and she told me they have several complaints against them now because of the switched digital video they are using, you can file the complaint on the fcc homepage, look for form 2000b, then you can file your complaint electronically. i have lost 64 channels now in my lineup due to the switched digital video, without a tuning adapter.
  11. ZeoTiVo

    ZeoTiVo I can't explain

    Jan 2, 2004
    Google U-verse - they have some restrictions due to bandwidth issues for the broadcast part.

    18/1.5 Internet service is great though.
  12. mikeyts

    mikeyts Stream Warrior

    Jul 10, 2004
    San Diego,...
    There have been FCC judgements against TWC Oceanic in Hawaii and Cox Northern Virginia for their use of SDV (you can see the text of those decisions here and here). What the judgements amounted to were a relatively small fine to be paid to the FCC ($20,000 each), a rebate to customers who lost services and an ongoing reduction in fees for them. They were not ordered to stop using SDV (which would just have meant taking away all of the new services from everyone).

    Unfortunately, the FCC seems to have to do this division by division--I think that they can't attack corporations because it's individual cable systems which are licensed by them, not their corporate parents. Given the proliferation of SDV and the speed at which the FCC moves, it could be quite a long time before they get around to slapping all of the hands.
  13. derspiess

    derspiess New Member

    Jul 10, 2007
    I keep meaning to call, but I'm not sure when I'll be in the mood. Last time I called with a question about SDV, not a single person had the slightest clue what I was talking about. The only thing the phone reps were good at was keeping me from speaking to management/higher level support :mad:
  14. ward_ja

    ward_ja New Member

    Jan 23, 2009
    Just got off the phone with David at TW San Diego (Tech Support Escalation). He says that San Diego has had the Cisco TA boxes for about a week now but they have encountered "software compatability" issues during local testing and cannot give an ETA for customer release until these software problems are resolved with Cisco. Cisco is allegedly working with them to resolve these local software issues. The "problems" are apparently not related to TiVo boxes but to some other box (I forgot which). David ventured 30 to 60 days ETA when presssed.

    This is interesting but does little to assure me that the lack of availability in San Diego does not actually arise from a management decision to blow off the TiVo owners as too small a problem to spend resources on. So I filed an online Form2000E complaint anyway; I now have dozens of blackout digital channels instead of the handfull noted last summer. And still no proposal for compensation from TW other than the usual rental of their non-TiVo boxes.
  15. NetOgre

    NetOgre 1st Gen Tivo Owner

    Sep 1, 2004
    Received a call last night from the local TWC. Customer Rep was very with it. Though a little taken aback when I started finishing his sentences...

    CSR: As you might be aware, some HD channels have not been available for users with Tivos because of...

    Me: The SDV process.

    CSR: Er. Right and so we are going to provide you with a device that...

    ME: The Tuning Adapter.

    CSR: Ah so you know about that.

    Didn't go through the whole Tivo Community explanation. The long and short of it is, they are sending it out to me via UPS, with instructions to install and a number to call if I have any problems.


  16. cmbath

    cmbath New Member

    Jan 23, 2009
    Greensboro, NC
    I'm from Greensboro and they now have the request page available. I received a similar reply about when they roll out the tuner they eill call me.
  17. mikeyts

    mikeyts Stream Warrior

    Jul 10, 2004
    San Diego,...
    I have it on absolutely reliable authority that they're actively working on it and have run into problems (I heard that they've had them in their labs for two weeks and have had them in a few user's hands for field testing for about a week). Hopefully it'll be more like 2 or 3 weeks, but the guy you talked to obviously needed to cover his ass (I'm actually a bit surprised that he'd quote an ETA at all :)).

    One big problem testing these things in San Diego is that Tribune Media doesn't know about the following recent SDV channels:
    651 - Showtime East HD
    663 - TMC East HD
    719 - Biography HD
    734 - USA HD
    735 - ABC Family HD
    740 - Bravo HD
    749 - CNBC HD
    752 - FX HD
    757 - Sci Fi HD
    781 - Hallmark Movie Channel HD
    789 - MLB HD
    793 - Speed HD
    TiVo will probably get these channels from the map in the TA, but there won't be any guide data for them. Of the total list of SDV channels in packages to which I subscribe a couple of those are the most likely channels for me to record.
  18. lrhorer

    lrhorer Active Member

    Aug 31, 2003
    Oh, that's too funny.

    I can tell you here in San Antonio our experience once we received the TA has been very smooth, with only a couple of little bumps in the road. We were allowed to pick up our TA(s) from one of two TWC offices locally, and they published a phone number direct to IT support personnel specifically and onlyto handle TA issues. There was one city-wide issue involving two channels that was resolved quite quickly, and one or users had specific issues that were handled with little fuss or muss.

    I have a lot of criticisms for TWC support and business policies, but in this instance I have to give them high marks for responsiveness, effectiveness, and efficiency.

    It is perhaps worthy to note we started a thread in this forum specifically to cover San Antonio TA adapters a few weeks prior to delivery of the TA, and pointing the tech reps to the website really helped considerably. I might recommend that someone in each affected market do the same, and coordinate your efforts and findings with each other and when the time comes with TWC. At the very least it won't hurt.
  19. Timber

    Timber Active Member

    Apr 28, 2002
    THe only question I have is why it was so easy for Cox to implement this in Northern Virginia but TWC are struggling in other markets.

  20. cdeckert219

    cdeckert219 technogeek

    Jan 7, 2006
    San Diego
    I'm surprised you weren't offered a credit for your cable card fee. When I called (San Diego) a couple weeks ago, the CSR said they realized the inconvenience and were offering two options: a) free use of a set top box for 6 months, or b) waive the cable card fees for 6 months. I (of course) chose option b so that I can continue to use my TiVo HDs. I haven't checked my bill yet to make sure it has been deducted, but I'll post here if I have any updates.

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