SDV Tuning Adapter-Time Warner

Discussion in 'TiVo Series3 HDTV DVRs' started by jsshattuck, Oct 17, 2008.

  1. alex_kac

    alex_kac New Member

    30
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    Oct 23, 2004

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    Are we supposed to get a phone call or something? I signed up for the beta, and on the website and have never gotten a phone call or anything.
     
  2. cableguy763

    cableguy763 New Member

    525
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    Oct 29, 2006
    Austin
    You should get a letter in the mail soon.
     
  3. dwgsp

    dwgsp Member

    150
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    Aug 27, 2005
    Perinton, NY
    Could you give a couple examples of SDV channels that you are now getting? The TW rep that I spoke with on Friday afternoon told me that 1018 and 1049 ought to work, but as of this morning they don't work (for me).

    Thanks!
    /Don
     
  4. jconnor315

    jconnor315 New Member

    3
    0
    Nov 21, 2006
    Congrats to you folks in Rochester! Can't get any news on availability here in Syracuse beyond standard message "it will be available by end of year". Hmmm 12/20 now, not much year left!
     
  5. Regulator

    Regulator New Member

    8
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    Dec 18, 2008

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    Series3 Tivo here in Rochester with a tuning adapter. TW just left and after two cablecard swaps I am now in business---all SDV channels are working on BOTH tuners. Holding my breath it lasts ....
     
  6. berkshires

    berkshires New Member

    463
    0
    Feb 22, 2007
    I am in a former Adelphia system that is based in Lee, MA. I think Lee gets it feed from Albany. What should I do to get a TA or find out how/when one will be available here?

    Is there a thread specific to Cablevision (Bronx?)
     
  7. berkshires

    berkshires New Member

    463
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    Feb 22, 2007
  8. gary325

    gary325 Member

    35
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    Aug 29, 2001
    Rochester, NY
    I have a truck roll ($20) to I install the cc and hopefully the TA will arrive in time so I can have them check them both. They are only sending 2 cards. I tried to get them to send more. But they were not too sure about 2 cards for my Series 3!
     
  9. jmaditto

    jmaditto New Member

    143
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    Jul 29, 2007
    Columbia, SC
    I was getting excited about the TA but I ping'ed my TWC engineer and he said not for Columbia SC just yet. I guess next year for us. Stinks!
     
  10. szurlo

    szurlo Member

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    Jul 11, 2002
    Lexington, SC
    Huge bummer :(
     
  11. Xab

    Xab Member

    116
    1
    May 21, 2004
    Columbus, Ohio
    My new TiVo HD gets here today, and TW is coming with a CableCard, but I was really bummed to see that they just added USA HD, but it said at the bottom of the press release that this channel would not be available to unidirectional CableCard users :( I'm assuming that is due to the channel using SDV (I'm in Columbus Ohio). I signed up to 'pre-order' the tuning adapter, but no clue when they will actually roll this out here. I was looking forward to SVU marathons in HD.
     
  12. f0gax

    f0gax Member

    519
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    Aug 8, 2002
    Tampa, FL
    Any news for San Antonio? Now that the Austin folks have had their TAs for a week or so... (referencing the "7-10 days" remark from up-thread)
     
  13. ukochany

    ukochany New Member

    1
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    Dec 22, 2008
    Redlands, Ca
    As usual TWC Customer service has no idea what I am talking about, I went down there to the local office and all the employee's know nothing. the email I received in November said you will have them by the end of the year....well they have 9 days left.... Any one know anything more?
     
  14. tgrad

    tgrad New Member

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    Feb 2, 2006
    Buffalo, NY
    Anybody here anything on TWC Western New York. We are right next to Rochester, hopefully it will be soon.
     
  15. patroldawg

    patroldawg New Member

    26
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    Nov 20, 2006
    San Antonio, TX
    No word for this TWC/tivo customer. stuck in the dark--standard. clueless CSR's as always--standard.
     
  16. Combat Medic

    Combat Medic No guts, no glory

    8,325
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    Sep 6, 2001
    San...
    I just set the CEO another eMail.
     
  17. joeknapp

    joeknapp Joe Knapp

    5
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    May 28, 2007
    Wisconsin
    I received the same message from Time-Warner in Milwaukee. Last April, I received a letter from Time-Warner letting me know that Switched Video was coming. I spoke with someone at Time-Warner who told me that I would be invited to 'beta test' the Tuning Adapters later in the year. I waited patiently but never heard anything more about that. Switching started and I began to lose channels. I called Time-Warner again and again. At one point, they told me that they would send someone over to fix the problem and set up an appointment. When the service rep arrived, he began to disconnect my TiVo Series 3 and replace it with an ordinary cable box. He told me he had been ordered to replace all my TiVo's (I have three Series 3's) with the new 'tuning boxes' and bring my TiVo's back with him. I told him to get out of my house, leave my equipment alone, and that I'd call the cops if he didn't comply. After a little more argument, he left me with my TiVo's and took his boxes. I waited again. I heard that the FCC fined Time-Warner for not providing tuning adapters. I called Time-Warner again and they told me the adapters were being tested and would be available 'before the end of the year.' I waited again. Just last week, with the end of the year only a week or so away, I called them again. This time, after going through several people who had no clue what I was talking about, they sent me to a supervisor who told me that they had no intention of providing the tuning adapters. She said that the ONLY way I could continue getting all the channels was to replace my TiVo's with Time-Warner HD DVR boxes -- and she insisted that those were 'better' than the TiVo anyway. I asked her if I could watch YouTube, Netflicks, Amazon, etc... on their box, and of course she said I couldn't. Then I asked her how she could say the Time-Warner boxes were 'better' and she told me they were better because they were the only way I could get all the channels. I'm totally fed up with this crap and I am prepared to launch and finance a lawsuit against Time-Warner. I will also name TiVo, Cisco, Motorola, and Scientific Atlanta. I don't really know who's at fault here, but I'm tired of getting the run-around. Somebody took away my cable channels and did not reduce my monthly billing accordingly. I want some money back for the time I was without full service, and I want all the channels back, and whatever punitive damages the court deems proper. If anyone is interested in joining this lawsuit, post a message here. If enough people wish to join, I will post contact information and attempt to turn this into a class-action. At the very least, I hope to learn through the discovery process what's really going on and I plan to share that information with you here.
     
  18. alyssa

    alyssa Active Member

    1,656
    6
    Dec 7, 2003
    Sunny SoCal
    I stopped by my local tw office to inquire about the TA box. After a blank stare & heading briefly into the DTV tangent, another CS reps spoke up & said they didn't have any and further the head office in Portland ME didn't have any.

    She did "know" one thing tho, the install would require a truck roll.
    :rolleyes:
     
  19. Xab

    Xab Member

    116
    1
    May 21, 2004
    Columbus, Ohio
    I don't think it would be proper to name TiVo in this, as this is completely Time Warner's doing, but on that end I would most definitely be interested and I don't think you'd find a shortage of frustrated people on this forum to join. Time Warner is simply a terrible company that purposely gives you the run-around on anything that isn't their crappy $17 a month DVR box, it's obviously monopolistic behavior.
     
  20. routerman

    routerman New Member

    36
    0
    Sep 15, 2006
    Austin, Texas
    If I were you, I would talk to the original person again. Sounds like the more recent people you have talked to have not had any clue about what is going on. The TA adapter is mentioned on the Wisconsin web page.

    http://www.timewarnercable.com/Wisconsin/site.faqs/Cable/SwitchedDi/How-do-I-get-a-Tuning-Adapter

    I am not sure if you have already pre-ordered the TA but that seems to be the best way to get one. Looks like they are selectively rolling out the TA's in several markets as a way to ensure they work properly. From what I have been reading, Austin had some hiccups with initial installations and Rochester had some issues with certain TiVos and compatibility. I have not seen any posts reporting problems in Waco or El Paso so maybe progress is being made.

    I am not sure of their ultimate roll out schedule but it does look like they are making some progress and adding systems on a regular basis. Granted, it could have been rolled out better but since they seem to only have a few CableCARD and TA knowledgeable engineers (Cableguy for one)I can see their hesitation to launch everywhere and have support problems. This would surely bring more scrutiny from the FCC.
     

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