SDV Tuning Adapter - Cox No. VA

Discussion in 'TiVo Series3 HDTV DVRs' started by milo99, Dec 3, 2008.

  1. smr

    smr I'm Batman

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    Oct 1, 2002
    Orlando, FL

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    Thanks, Good to know that I am not alone in this boat.
     
  2. Qwijib0

    Qwijib0 New Member

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    Nov 29, 2007
    Just picked up my TA yesterday, and followed the sheet to get it hooked up to the cable line, then called to activate. Came home after 8 hours and still a blinking light. I called support, and went over djones18's checklist from page 9 with the tech on the phone (top of list, added to tivo s/n specifically...). The tech I spoke with didn't have any instructions more than the self-install sheet in the box, but was extremely nice and seemed to understand what I was asking him to do. End result though, still a blinking light. He set up a truck roll, but I've had very poor luck in the past year getting a tech who knows what even a cablecard is-- is there anything more specific I can ask the phone guys to do, or is there a known cox employee in the tucson/phoenix region I can email/call before my appointment tomorrow? I have little faith that the man coming to my house will be able to do anything.
     
  3. deaddeeds

    deaddeeds Go Hokies

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    6
    Sep 19, 2008
    Annandale, VA
    If your tech does not know what he is doing. Ask him to call another tech for advice. They all have phones and seem to be willing to help each other out. The main problem is just ensuring they properly tie the TA to your account but there are some bad boxes out there. You can ask them to bring another box out as a back up.
     
  4. luapgibva

    luapgibva New Member

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    Feb 26, 2009
    Does anyone know how to get back channels that I have lost now that I have plugged in the adapter? I have lost 92 and 17.
     
  5. smr

    smr I'm Batman

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    Oct 1, 2002
    Orlando, FL

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    I was told by the Brighthouse installer here in Orlando was that would have to re-run my guided setup. I did so and have (yet) to have any issues. The channels that I "lost" seemed to be "found".

    Hope this is also the case for you.
     
  6. jwood62031

    jwood62031 New Member

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    Feb 12, 2009
    I get the message "This channel is temporarily unavailable. Press Select to try tuning this channel again...." quite often. The Cox people on the phone didn't seem to have any idea why I was getting this message but from the Tivo web site I see it has to do with limited bandwidth for the SDV programs. Are you guys getting this message a lot? Excuse my SDV ignorance but do I get this message because no one is watching that channel or too many people are watching any channels or something else? Does Cox keep a list of SDV channels on their web site? Thanks
     
  7. Miller

    Miller New Member

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    Nov 4, 2008
    Anyone else here unable to tune 769 with their Tuning Adapter. When I try I get the message, “This channel is not provided by your Tuning Adapter. For more information, please call Cox.” Before I call Cox I would like to know if anyone else gets the same thing. Can’t believe Cox would block Quantum Leap and M*A*S*H. Thanks.
     
  8. boywaja

    boywaja Well-Known Member

    3,694
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    Sep 30, 2001
    Northern...
    Can't get it on my Series 3, but I can't get it on my SA8300 either. Its not a listed channel. I think tivo has jumped the gun on adding ION-HD.
     
  9. Miller

    Miller New Member

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    Nov 4, 2008
    Thanks for the confirmation. I won't bother calling.
     
  10. Mar 1, 2009 #310 of 400
    dhalesky

    dhalesky New Member

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    Feb 27, 2005
    I’ve been though a complete nightmare with my experience in the Northern Virginia are with COX and my Tivo HD. I first picked up a Cisco STA1520 TA box from COX in early Dec 2008 and when connected it would immediately reboot itself about every 20 to 30 minutes, of course stopping anything your trying to record or watching which migth be switched video channels. I called COX and on one understood the technology at all, couldn’t help me, finally a regional service manager emailed me to wait until Jan 09 for a Tivo software update. I did that, not using the TA adapter, and when no update happened from Tivo call Tivo customer support and they knew nothing about an update.

    This is a really long story but COX sent out a senior tech how know almost everything the did about the TA, Tivo and their cabling system. He almost rewired my complete location, all new filters and replace my single stream cablecards with a multistream card, and a new Cisco TA box. That seemed to stop the TA rebooting, but after he left it rebooted about every 3 to 4 hours. COX asked me to get Tivo to swap out my TIVO HD for a new unit. I spent a week asking Tivo to do that, got tired of them asking me to wait for level 2 TIVO support to contact me, they never did so last week I bought a new TIVO HD to make sure this issue was or was not TIVO. After many connections into TIVO to bring my unit up to software release 11 my TA box actually ran 7 hours without a reboot, then started acting up once again. COX sent out an engineer who swapped the multistream cablecard and that seemed to settle the box down again, but once again today the TA box (3rd box I’ve had) is rebooting every hour or so.

    Now that I've had three new TA boxes, new TIVO V11.b just installed the other night ( a TIVO senior customer svc manager called me the other night also and said he talks with COX management weekly and COX knows this is not a TIVO software issue) and I even purchased a NEW Tivo HD last Wednesday, I've eliminated most everything possible that either COX or TIVO could point a finger too. Today I've left the USB cable off the TA box and it syncs to a solid green light for a while, then on its own 'blinks' again which tells me the box is rebooting itself and since its NOT connected to the TIVO HD via USB, this has to be a problem with the Cisco TA box and how its communication with the COX headend system, IMHO :(

    I’m loosing any faith this technology between TIVO, CISCO and COX is anywhere near stability!!
     
  11. Mar 4, 2009 #311 of 400
    Revolutionary

    Revolutionary Too sleepy for TV...

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    Dec 1, 2004
    Virginia
    The randomness of this device's performance is driving me crazy.

    My TA has been stable for about a month. I moved it to a cooler spot, and I genuinely think that improved its stability.

    Until last night, when it went haywire and rebooted every 3 minutes for about an hour, right in the middle of primetime (from about 8:15 until about 9:15). Then it just recovered.

    The worst part? The Tivo is clearly not capable of handling reboots by the TA. Sure, it displays the "tuning adapter connected" screen everytime -- that's not so bad. But the Tivo also stops recording and doesn't automatically resume like it would if the Tivo itself restarted. And if you are in the middle of playing back a recording, it RESETS the recording, so you lose your place and have to start at the beginning. Which wouldn't be so bad, if the damned thing didn't restart 20 times in the space of an hour.

    I'm really not sure the extra 20 HD channels are worth the psychological damage this device is causing.
     
  12. Mar 4, 2009 #312 of 400
    deaddeeds

    deaddeeds Go Hokies

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    Sep 19, 2008
    Annandale, VA
    I hear you on the rebooting problem even though mine have been behaving a lot better lately. But I am having pixelation problems and I rarely had pixelation problems before the TA. I have also read the TA thread for TWC and they are having the same problems noted in this thread. This seems to be adding up to a CISCO & TiVo problem. It also seems like we are heading for more firmware and software updates from both CISCO and TiVo for this overheating magical rebooting box.
     
  13. Mar 5, 2009 #313 of 400
    Revolutionary

    Revolutionary Too sleepy for TV...

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    Dec 1, 2004
    Virginia
    [rant] Tivo beta tested this thing, right? How did the testers not note, "Oh, by the way, when the tuning adapter restarts, the Tivo completely looses its composure and can't recover on its own."

    AND it breaks MRV to S2 boxes! AND dozens of channels that weren't before are now 0x02.

    Why is this thing a good idea again?
    [/rant]
     
  14. Mar 5, 2009 #314 of 400
    milo99

    milo99 Well-Known Member

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    Oct 14, 2002
    Falls...
    you gotta remember that this thing was rolled out in an expedited manner, we never expected it to be perfect right away. we're the early adopters, so we need to expect some problems.

    the other thing is that we're having these issues on the SDV channels, not the regular ones, so at least we're able to get what we had before and MORE. I'm sure Tivo and CISCO are working on fixing the glitches.

    I'm personally not having any more issues beyond the pixelation. that's completely random, and when it starts, gets to be really annoying. sometimes switching channels does help, but of course, can't do that while recording, so we have to just grin and bear it for now.
     
  15. Mar 5, 2009 #315 of 400
    pdpyromaster

    pdpyromaster New Member

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    Mar 4, 2009
    Except It IS COX'S problem.....

    They're the ones who rolled out SDV before the Tuning Adapters were ready, and not to mention got FINED by the FCC for doing it (that whole violating federal law thing...) So I for one think that seeing as how SDV currently ecnompasses roughly 300 Channels (or roughly 1/2 of cox's current lineup) They should only charge me half of my bill until everything is worked out.

    Remember you wouldn't even be allowed to use a TIVO with a cablecard if it wasn't for them being mandated by law to do so. Cox should NEVER have deployed SDV until they had a proper solution in place for cable cards.
     
  16. Mar 6, 2009 #316 of 400
    djones18

    djones18 Active Member

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    Jan 6, 2006
    Alexandria, VA
    Views differ on the "...should NEVER have deployed..." until ready issue and you are quite right it is Cox's problem. As one of the first 50+ folks who received Tuning Adapters in Fairfax County in December 2008, I was aware Cox was distributing them early due to pressure from the County Government. Cox clearly would have preferred delaying deployment for more testing and staff training. I was prepared to be an early adopter. Glitches in activation and operation occurred as Cox began to understand the complex transactions required among their several departments to activate these devices. The learning curve for Cox has been near vertical. Within this context, I'm still glad the TA's came out early here, in December. I would have preferred a fully tested simple plug-and-play device with a totally knowledgeable Cox staff but knew in advance that would not be the case.

    A review of the initial Tuning Adapter blueprint or "White Paper" illustrates a very complex signal, electrical, authentication balancing act between the Cableco Headend, the TA, the TiVo, and the installed CableCards. Failure opportunities are high and we are seeing them nationwide as TA's are being deployed. Unfortunate, but a fact. Firmware updates will continue to reduce, but not eliminate, glitches. The TA is an expedited, interim device with a limited market within the larger Cable market. It will have to suffice until a more stable Tru2way TiVo is available. Despite frustrations with the TA, I would never go back to the SA-8300 DVR I rented before moving to TiVo HD. But that's an issue for an entirely different thread.
     
  17. Mar 6, 2009 #317 of 400
    pdpyromaster

    pdpyromaster New Member

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    Mar 4, 2009
    I agree that I'm glad they deployed the Adapters when they did, it would be great, 'if they worked...' As far, mine seems fairly content to reset itself whenever someone sneezes at Cox and I have an entire DVR full of partial recordings.
    My argument is that the whole SDV thing seems like an end run around the CableCard system to begin with. I have no faith that Tru2way will work at any point in the near term seeing as how it took Cox NoVA only about 3 years to get CableCard installs to a reasonable level of competency.

    And insofar as "NEVER have deployed", I'm referring to the SDV system to begin with. They're not set up for it properly, at either the front end (CableCards) or the back end (They're node sizes are still WAY too large in most areas to realize the benefits) As someone who designs RF comms systems for a living, I can truly appreciate the trouble Cox is having with Tivo and Cisco in this arena, but it doesn't excuse them from having deployed a technology (SDV) before they were ready to support it, that IMHO is the truly inexcusable error, and consequently what they got fined for. On that note I will be interested to see what attempts Cox makes to keep my business, both in terms of willingness to credit my account for having to deal with all of this (basically paying for "privilege" of beta testing their stuff) and retroactively in terms of the fact that they've been charging Tivo customers for channels they can't receive for what could soon be the better part of 2 years.
     
  18. Mar 7, 2009 #318 of 400
    jfranklin

    jfranklin CSR, Cox Hampton Rds

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    Oct 2, 2006
    Chesapeake, VA
    First off I want to say to those of you that have sent me PMs over the last two months I didn't know they were there. I thought I had my account setup to email me when I got a message. That having been said, sending me a message to look into your account is not the best way to address a problem. While I am fairly well versed in how to setup and trouble shoot the TA and CableCARDs in TiVos, I am not the only one. I realize that those who aren't as well versed outnumber those who are, and I realize that it can be frustrating talking to someone that knows less about your problem than you do. (Believe me, it's just as frustrating talking to people that think they know more than you, when they don't... but such is the day of a technical support rep. *grin*) Calling in is the best way to address all of the situations in play here.

    Part of the reason that training for the TA is so sparse is because there are so few in the field in comparison to the number of customers, so training for other issues is a higher priority. This has nothing to do with what Cox thinks is 'more important', it's just simple supply and demand. We only have so many agents, so many trainers, and so much time to devote to training when there are calls to take. So if I handle all your problems not only do I have no free time, but these problems don't show up as trends.

    Now most of the questions left for me were old, and I'm sure that you all have already called in. Also there was a firmware update for the TA since most of them were sent. So hopefully it addressed some of the problems. If any of you all are still experiencing technical problems outside of the 'normal' digital service problems like tiling, or black (grey) screen on some channels, let me know about it, but please first call in to technical support. Not only may the agent you speak with be able to help you, but it will also push forward the idea that more through training is needed for what is in all reality a niche product.

    p.s. For those of you that aren't aware, while I do not own a S3 TiVo, I am the happy owner of more than one S2 unit, so understand that I have just as much interest in serving you all as an employee of Cox as I do as a customer of TiVo.
     
  19. Mar 7, 2009 #319 of 400
    djones18

    djones18 Active Member

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    Jan 6, 2006
    Alexandria, VA
    Thanks for clarifying and for your views on the manner in which Cox deployed SDV and their TiVo solution. Absolutely agree...more so when I think about the fact we are paying a fair amount of our disposable income on monthly cable.

    I say all this as I troubleshoot my TA which deceptively, with a steady green light and TA connected TiVo screen, stopped transmitting channel data to my TiVo this morning. Got it back online but not before an hour of plugging and unplugging. I now keep a folder next to the TiVo of all troubleshooting from this and other forums. Cheers.

    BTW, welcome back Jody Franklin. You were instrumental helping us get this TA ball rolling last December in the Northern Virginia area. Hope you will continue to add your expertise as more and more people around the Country bring their TAs online. It might be helpful for you to add any additional tips and tricks at the user level you've discovered which haven't been addressed on this forum.
     
  20. Revolutionary

    Revolutionary Too sleepy for TV...

    575
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    Dec 1, 2004
    Virginia
    Any word on the CCI byte issue, Jody? Or is that essentially a lost cause?
     

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