SDV - Charter Communications

Discussion in 'TiVo Series3 HDTV DVRs' started by jdmass, Jan 9, 2009.

  1. bidderman9

    bidderman9 New Member

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    Nov 8, 2007

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    Anybody heard any Updates?
     
  2. r11roadster

    r11roadster High templar

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    Oct 23, 2006
    Well I got my letter in the mail. Scheduled to get my adapters(3) in one week. Since we use Moto cards I presume we are gonna get Moto adapters(I hope). I live in the Greenville/Spartanburg area of SC. I'll post my horror story after they are done.

    PS: the letter stated the transition will start April 15th.
     
  3. bidderman9

    bidderman9 New Member

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    Nov 8, 2007
    Yes, I got a Motorola MTR700. I got 2 of them. They told me that I was "Lucky" that I got two for free. The tech rep said that they were told you only get 1 for free. If you wanted more, you had to buy it.

    My transition date came and went. Love that blinking amber light.
     
  4. Jayboy3

    Jayboy3 Member

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    Jan 2, 2010
    Got mine today in Greenville, SC. A vague sense of unease descends upon me.

    What are my options here? I can't get HD on DirecTV (lot placement prevents view of satellite).

    U-verse, but no Tivo?
     
  5. Unbeliever

    Unbeliever Random Nobody

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    Feb 3, 2001
    Nowhere Special

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    Now I'm having problems in Charter Altadena with any recordings on switched channels around the 5-6pm timeframe.

    The recording fails with "signal unavailable" and later showings that same day get tagged with the 48 day rule. I'm not around when the recording happens, so I don't know if the TA is blinking, but considering the Tivo doesn't go into the "Tuning adapter attached" menu, I doubt it is blinking. When I show up later in the evening the tuner is on the correct channel.

    Hmmm...now thinking about it, what does the recording history say when the CCI byte says to limit recording time? Does it say "signal unavailable" or something about the copy protection?

    The two channels I've noticed so-far are BBCA and SYFYHD.

    --Carlos V.
     
  6. RonDawg

    RonDawg Well-Known Member

    27,261
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    Jan 12, 2006
    Neither...
    Carlos,

    I don't live far from you and I was having the same problems, with any programs aired around dinnertime being particularly problematic, though as time went on it started happening at other times as well.

    For me the channels with the biggest issues were BBCA, DIY Network, and most of the digital Discovery Networks whether in HD or SD. HD OTA's were fine, as were HGTV HD, TNT HD and TBS HD, and NatGeo. Any of the A&E Networks were mostly fine, though when I would record the first showing of Ax Men on History HD, a couple of times I got truncated recordings; this coincided with any SDV issues that were occurring with the above channels. If I scheduled Ax Men for a later time slot it would record fine.

    When the channels were working, the only flags I found were Copy Once, nothing about automatically deleting the programs after a set time. Again these were almost exclusively found on Discovery Networks and BBCA, as I do not subscribe to any of the premium channels.

    I do believe that it has something to do with capacity, as it seems to happen the worst when most people would be at home and watching TV and surfing the internet. The last Charter tech admitted to me though that his company really doesn't know what it's doing with SDV and they are constantly trying to fix one problem after another.

    For that reason, as well as the fact that Charter has not given me any more HD channels despite implementing SDV and all the complications that go with that, I will be dumping them at the end of the month.
     
  7. Unbeliever

    Unbeliever Random Nobody

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    Add to that TNTHD. The first airing of Southland didn't get recorded with "No Signal" The channel was fine between the first and second airings, and when the 2nd airing and recording attempt came up, it only displayed 30 seconds of video for every 3 minutes of airtime.

    Of course, as soon as Southland was done, it was back to normal.

    FXHD recorded Justified just fine on the other tuner at the same time.

    --Carlos V.
     
  8. Unbeliever

    Unbeliever Random Nobody

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    Now it's getting worse.

    Had 2 shows that did not record tonight. The first showing at 7pm of Mythbusters had the "signal unavailable" recording history error. At 9pm-ish, The TiVo had Discovery tuned in, and it was clear. I set at 10pm recording of Mythbusters and went off somewhere else. I came back at 11:30pm to watch, and again, "signal unavailable."

    I also had an 11pm showing of Spartacus recording, and the TiVo said it was recording it on the background tuner. I switched over and no channel. Displayed was the standard idle channel banner: "This channel is temporarily unavailable, Press select..." Pressing select didn't re-tune the channel. Killing the recording and pressing select didn't re-tune. Changing away and back didn't re-tune. Taking a survey of at least the HD channels had about 6 or 7 untunable channels, Discovery included. Discovery is popular enough that I doubt it gets switched off very often.

    Rebooted both the TA and the TiVo and when fully initialized, the same 6 or 7 channels still wouldn't tune.

    I'm sure this is a cable plant problem, but I don't know who to complain to first. I'm sure TiVo and Charter will point fingers at each other. I suppose TiVo's support tree will be quicker to barrel through.

    --Carlos V.
     
  9. Unbeliever

    Unbeliever Random Nobody

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    More info.

    A channel actually disappeared on me and became untunable while I was watching it. At the same time, I had the background tuner on a previously untunable channel and it came up when I switched over.

    It is as if the TA is now a one-way device. It can query the mappings, but can't request a channel tuning.

    I may mirror RonDawg and switch to U-verse. I don't want to, as I like TiVo too much.

    --Carlos V.
     
  10. RonDawg

    RonDawg Well-Known Member

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    Jan 12, 2006
    Neither...
    Carlos,

    Your recent experiences are mirroring mine, almost exactly.
     
  11. r11roadster

    r11roadster High templar

    126
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    Oct 23, 2006
    Well aside from them showing up 2hrs late(surprise surprise) the install went uneventfully. I now have 3 devices that do no more than use power and blink. on the plus side they replaced all my splitters and put new connectors on all my cables. Asked when they were gonna turn it on they said they didn't know but that they had a few places turned on for testing.
     
  12. fidracer

    fidracer New Member

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    Dec 28, 2007
    Me too. I called Charter again to yell at them (4th time in 5 days) and got a very apologetic guy who said that they have been having major problems in all of California, particularly SoCal. He gave me a credit for the missed days of service. He said they are working on it and have received many complaints. He didn't have an ETA for when it will be resolved.
     
  13. Apr 1, 2010 #153 of 359
    ScratchFury

    ScratchFury New Member

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    Feb 12, 2005
    I am in Anderson, SC which is serviced by the Greenville/Spartanburg area. I got the letter at the end of March that SDV would start on April 2010 and as a Tivo user, I need a tuning adapter. I called the number, and they set up an appointment for a tech to come out. He came out the next day and had no idea what a tuning adapter was. I showed him the letter, and he took a copy to back to show his boss since his boss had no idea what was in the letter either.

    I got a call a few hours later and was told a box had be found in the warehouse and someone was coming out. The 2nd tech knew what the box was about. He had never installed one though and told me they only had a 5 minute class about it a while back. He was told that it should just plug in and work. He didn't know it needed a USB cable, so I had to point that out. The box just blinks. He knew that it shouldn't blink, so he started calling around. Everyone that would know anything about how the box worked would not pick up their phone. He got a hold of one guy that registered the tuning adapter with my account but that didn't change anything with the tuning adapter. My 2nd CableCARD stopped working though. The tech thought that maybe it was related to the tuning adapter. He said he was going to find out more and call me back that day. After hearing nothing for 4 hours, I called support and told them my problem. Apparently the guy the tech called deactivated my 2nd CableCARD. Support fixed it in like a minute.

    So the guy never called back, and I just have a blinking box that doesn't seem to do anything. I'm waiting to read if anyone has gotten a non-blinking box in the GSP area or when I start losing channel before calling them again.
     
  14. Apr 1, 2010 #154 of 359
    ajburgh

    ajburgh New Member

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    Mar 13, 2008
    Greenville, SC
    I'm in Greenville SC and got my Tuning Adapter installed this week as well. The yellow light is also blinking and just to make sure I asked the Charter Direct reps on dslreports about it. They say it will continue to blink until they switch on SDV in the cable headend (around mid April), so it should be ok.
     
  15. Apr 1, 2010 #155 of 359
    ScratchFury

    ScratchFury New Member

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    Feb 12, 2005
    Thanks for the info. That makes me feel better. I unplugged and plugged the box in and checked around the settings in the Tuning Adapter Diagnostic menus and noticed it now says ENABLED_IDLE for the Upstream Modem menu. I guess that's a good sign since it didn't have that before.
     
  16. Apr 2, 2010 #156 of 359
    r11roadster

    r11roadster High templar

    126
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    Oct 23, 2006
    Just out of curiosity is the adapter bound to a particular tivo? I am guessing no but kinda wonder. contemplating the Premier and was wondering if the box needed to follow the tivo it is connected to.
     
  17. Apr 6, 2010 #157 of 359
    DrKnightArcher

    DrKnightArcher New Member

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    Jan 19, 2005
    Charter St. Louis - Actually Arnold - and SDV
    An Installation Story

    Received TIVO HD Premier and called Charter to arrange for Cablecard installation. I told the CSR I needed a "Multiplex card for a TIVO". Couple years ago the appointments are out two weeks, now they tell me they can have someone by tomorrow. Charge for a truck roll is around 30 dollars.

    Guy shows up and is looking behind the TV for the place to put the card. I tell him its in the back of the TIVO. Guy says he was not told it was for a TIVO and will need a tuning adapter.

    "All new cablecard installs we were told need to have Tuning Adapters installed".

    I had never heard of this nonsense so came to this forum here and learned all about SDV while the guy is out waiting in his truck for another tech to bring him a TA. The guy comes back inside and proceeds to unpack and connect tuning adapter. The amber light on the Motorola flashes yellow, and he calls into the mothership to report the host ID, etc of the cablecard and the numbers off the TA. The card works immediately for about 2 minutes then getting "Channel not authorized".

    Guy says I have to do a channel scan on the TIVO likely to get the channels in, which is incorrect as the TIVO diagnostic screen for Cablecards is telling me that I have no CableCard channels. Go to the Tuning Adapter diagnostics and appears Im getting a downstream signal, but it will not lock on and error messages have a lot of OOB in them. Installation guy never dealt with a TA so he has no idea what its for or what the flashing yellow may signify, though the book says "If flashes yellow, check incoming RF"

    Guy calls in, rechecks numbers, after sitting here about an hour I send him home, knowing that last Cablecard install about an hour passed and things started working. I could get the card to work by taking it out and putting it back in. Ultimately I think there is a problem with the cablecard and call for a replacement card. CSR did not toddle me around too long before rescheduling a new tech for THE SAME DAY! Great.

    New tech comes out, I tell him my story, he goes outside and states he has to talk to his lead tech because it may be a Tuning Adapter problem since its still flashing yellow. I had since figured out (thru here) that at least in my area they are not yet on SDV so it is likely going to continue to flash, and he comes back in and changes out the card. I tell him I have a S3 upstairs with 2 cablecards that has been working just fine for 3 years without a tuning adapter so I did not think the TA was the problem.

    New card solves the authorization problem and channels come in fine now. TA still flashing yellow.

    Guy then tells me that Im "one of the lucky ones". I ask why and he states the the lead tech reports that Im one of the last to get a Tuning Adapter. Charter has decided that Tuning Adapters are encouraging people to use TIVOs and not Charter DVRs so they are losing revenue on that, so are no longer going to be issuing them to customers. I find this hard to believe as they have not even turned on SDV as far as I can tell, and now they went from needing them on all new Cablecard installs to no longer issuing them within one day?

    And what is the deal with everytime a tech comes out they all say the same thing: "First time I've done this". "First TIVO job I've done". Am I the only one in Arnold with a TIVO?

    So, when they turn on SDV, I have one TIVO that will work, (though I unplugged the TA since its just sucking juice and making heat), a TIVO that will not work, and no TA will be distributed. Of course I think Charter is FOS when it comes to information distribution, but just wanted others to know my experience, as it seemed I knew more about TAs and SDV in 2 minutes here on the forums than the techs who work for Charter seemed to know or be told.
     
  18. Apr 7, 2010 #158 of 359
    bidderman9

    bidderman9 New Member

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    Nov 8, 2007
    My understanding is that as a result of the FCC rules surrounding cablecards that they are going to have to supply you with a tuning adapter. In other words, they cannot prevent you from receiving channels just because you are using a cablecard.
     
  19. Apr 8, 2010 #159 of 359
    ChinaBull

    ChinaBull New Member

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    Aug 11, 2008
    This doesn't sound realistic, even for strategic reasons. The Tivo is one thing that will keep me on Charter and prevent me from wanting to jump ship to UVerse: The UVerse doesn't use the Tivo.
     
  20. Apr 8, 2010 #160 of 359
    shrike4242

    shrike4242 Member

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    Nov 30, 2006
    Saint Louis, MO
    I know they're FOS when trying to figure out anything.

    Since you're in Arnold, you're almost in my residential area, and when I called Charter to try and get my TA installs set up, they had no clue yet again about when it was going to arrive in my area. Every time I try to get the installs scheduled, they say that it's not going to transition in my area yet and they can't order the TAs.

    Did they send you the correspondence in the mail about the transition or was it some other way you found out about it?
     

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