SDV - Charter Communications

Discussion in 'TiVo Series3 HDTV DVRs' started by jdmass, Jan 9, 2009.

  1. Feb 2, 2010 #101 of 359
    shrike4242

    shrike4242 Member

    276
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    Nov 30, 2006
    Saint Louis, MO

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    My mother-in-law received a letter from Charter, indicating that she would need a Tuning Adapter starting at the end of the month. She lives in the Metro East area in IL, near St. Louis.

    I called Charter and they didn't have a clue what TA they'd be giving her, which was ever so helpful. I asked them if I'd need one at the same time and they said that I wouldn't, though it would be needed sometime this calendar year. Once I get the letter, I should schedule my appointment to do it.

    For those of you that have been getting TA's, what model(s) have they been providing?
     
  2. Feb 2, 2010 #102 of 359
    RonDawg

    RonDawg Well-Known Member

    27,261
    2,919
    Jan 12, 2006
    Neither...
    Cisco STA1520 here in SoCal
     
  3. Feb 2, 2010 #103 of 359
    bidderman9

    bidderman9 New Member

    83
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    Nov 8, 2007
    I am in St. Louis and got my letter from Charter. SDV will be required after 2/21
     
  4. Feb 3, 2010 #104 of 359
    keyzone72

    keyzone72 Member

    52
    1
    Oct 15, 2007
    El Paso, TX
    The Cisco STA1520, which looks like this:

    [​IMG]
     
  5. Feb 3, 2010 #105 of 359
    shrike4242

    shrike4242 Member

    276
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    Nov 30, 2006
    Saint Louis, MO

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    Thanks for the info, RonDawg and keyzone72. Looks like I have to find a spot for a 12" x 8" x 1.5" TA with all of my Tivos.

    No letter for me, and my mother-in-law received hers over the weekend. If they're going to give me issues with the TA before I get the letter, then I need to get them to get off their backsides and get out to install mine, as I need five of them.

    Time for a phone call to Charter, then. :(
     
  6. Feb 3, 2010 #106 of 359
    shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    Well, I called Charter, and boy was it a CF.

    For starters, the only date they have nailed down for the St. Louis area is Jefferson County, which is supposed to switch on 02/10/10. The rest of the area is "sometime in the future".

    I asked them if I could get my TAs in advance of the SDV change and they said it would be no issue to have them installed in advance. From everything I've read around here, that seems to be the case.

    I had multiple occurrences where they claimed that I wouldn't need my CableCards any longer, so I had to keep correcting them on that issue.

    After a couple of phone calls and working with a supervisor, he indicated that the TAs aren't even in the local warehouse for the area, and that once they're in, I should be getting a call to schedule the install of the TAs for each of my five Tivos.

    Also, as I didn't get a copy of the letter, they're sending me out one to make sure that I have it.
     
  7. Feb 4, 2010 #107 of 359
    bkrodgers

    bkrodgers New Member

    26
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    Nov 16, 2002
    Got my TAs in St. Louis today, and apparently I'm the first (successful) install so far in the area. He said they'd had some issues but had thought they had them all worked out, so he was sent out to try to get me up and running. It took awhile and some phone calls back to some experts at Charter, but they got it. Some of the issues were basic, like the TA wasn't recognized until the TiVo was rebooted, which they didn't have in their instructions. Part of the problem was that they'd been told the TiVo would immediately try to download the channel map for the new TA, but since they haven't enabled SDV yet it wasn't picking anything up. They concluded that was just an issue with what they'd been told to expect, not with the TA. There was also confusion at the head end about how to get the TA serial numbers in the right place, but once he called someone who knew more about it, they got it worked out and the TA picked up an IP address. He said I should be good to go, but he couldn't really test it until some SDV channels were rolled out. He said the light on the TA would be flashing until it found something. He suggested electrical tape to fix that. :D

    He said he didn't know what the 2/21 date on the letter was talking about (it does say "on or AFTER"), as there's no way they could actually start using SDV that soon. Just dealing with the TiVo customers by then wouldn't be likely, much less other preparations. He thought it could be much later in the year or it could be sooner, but didn't think it'd be 2/21. Though he also readily admitted they don't tell him everything. :) My guess is that they're just trying to get people to move quickly.

    So a long but ultimately uneventful process. Nothing really changes now except that I have one less outlet free on each TV's power strip. I just hope they can get everyone setup quickly so they can start using it to roll out some new HD channels.
     
  8. Feb 5, 2010 #108 of 359
    shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    bkrodgers, if you're set up with the TA's currently and there's no SDV, are they doing anything, or do you have them disconnected at the moment?

    Sounds like the install went like the usual Charter boondoggle, completely full of problems until you get to the right person with the right information.

    I guess I should call them back to get them to set up my appointment for the TA installs, since if they did your install, they obviously have the equipment on-hand.
     
  9. Feb 5, 2010 #109 of 359
    keyzone72

    keyzone72 Member

    52
    1
    Oct 15, 2007
    El Paso, TX
    [​IMG]

    Well after almost 2 months of no luck, it appears Charter Cable has fixed the technical issue that prevented me from receiving all the SD and HD channels in my subscription package. I went out of town on Monday (February 1st) and when I got back last night (Thursday February 4th), I turned on my TIVO Series 3 and am now able to see all my channels!!! :) The Tivo in my bedroom still wasn't receiving the channels, but after disconnecting the USB cable from the tuning adapter for about 20 seconds and then reconnecting, the "acquiring channels" screen appeared for about 10 seconds, and then everything came through after going to "Live TV." I spoke with a Charter Technician and he informed me that "they fixed the problem," but was unable to tell me what exactly they fixed. I can now confirm that the setup below is working here in Southern California:

    [​IMG]

    +

    2 x [​IMG]

    +


    [​IMG]



    +

    [​IMG]

    =

    [​IMG]
     
  10. Feb 5, 2010 #110 of 359
    bkrodgers

    bkrodgers New Member

    26
    0
    Nov 16, 2002
    They're connected, but not doing anything yet since there's no SDV. But when they do activate SDV, I should be ready to go. He said it should pull the new channel map and start using it without any intervention on my part. Though he also smiled and emphasized "should." :)

    He'd mentioned they'd been canceling these appointments since they were having problems. I also *thought* I overheard him on the phone saying they didn't have a lot of the boxes in the warehouse, but he could have been talking about something different. You might want to wait a little while to let them disseminate what they learned from my install as well.
     
  11. Feb 8, 2010 #111 of 359
    jak146

    jak146 New Member

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    Feb 8, 2010
    I have charter in the Pasadena area and I was just about to breakdown and buy a TIVO HD until I saw this thread. I actually like the scientific atlanta 8300HD but it just started loosing my scheduled recordings and I have been through 3 boxes. Now I wonder if these errors started when charter switched to SDV? Anyway, I have read through the entire thread and I cant tell but does anyone have a sucessful setup with their tivo and the tuning adapter? I just dont have the emotional energy to invest into this if it just is not going to work. Thank you.
     
  12. Feb 8, 2010 #112 of 359
    RonDawg

    RonDawg Well-Known Member

    27,261
    2,919
    Jan 12, 2006
    Neither...
    My post (#85) described a successful install despite a relatively uncaring tech.

    Since that post, I have only discovered two issues:

    1. Many previously un-copy protected channels are now copy-protected (particularly the Discovery networks)

    2. Discovery HD seems to be heavily pixelated on occasion, which seems to be on Wednesday evenings around 6 PM. If I record the same show later, I don't get the issue. Other people have reported the pixelization issue as well, but on different channels; I don't know if theirs happens at a certain time or not.
     
  13. Feb 9, 2010 #113 of 359
    jak146

    jak146 New Member

    7
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    Feb 8, 2010
    I did see your post #85 but I wasnt sure if you had sucess since then. That is a good sign if you arent suffering from the rebooting issue.

    Does anyone have a comprehensive list of what channels are being flagged with the copyright protection? I was really hoping to get the 2nd tivo to stream to my other tv.
     
  14. Feb 9, 2010 #114 of 359
    rallykeeper

    rallykeeper New Member

    18
    0
    Oct 30, 2009
    Southern...
    After just ignoring the problem for a few weeks by yanking my CableCards and investigating whether I could live without cable (it all came down to easily getting Daily Show), everything now seems okay. :D

    As a re-cap, I have two Series 3's with dual S-Card setups. Since September or so, I've been missing channels, suffering with reboots, and when SDV got fully switched on, lost my CableCards completely due to the "updating" process. Prior to September, I had no problems for the 2.5 years I've had my Series 3's with Charter.

    On my last swap-out of CableCards, the Charter tech indicated that there were effectively three unrelated problems that have plagued TiVo installs in the Pasadena area over the past six months.

    1. The Tuning Adapter install -- basically a lot of tuning adapters were either set-up incorrectly in the home or not correctly linked by Charter on its systems. My status: fixed!

    2. A customer database change. I didn't get the details here, but he basically said that when they rolled over to a new customer database, some channels didn't get re-mapped for particular customers. This caused me to lose a bunch of channels even before SDV was turned on. My status: fixed!

    3. The SDV switch. When Charter turned on SDV, the CableCards would go into the dreaded "updating" page after successfully working for a couple days.

    The TiVo CSR I spoke with indicated this was related to the Tuning Adapter pinging the CableCards too frequently and then the poorly set-up CableCards would fail.

    The Charter techs who visited my house (who I actually believe more) told me that it was a software bug on TiVo's side due to something unique in Charter's SDV implementation. They told me that TiVo was aware of the problem and was aggressively rolling out a fix to all Charter customers.

    I never managed to document whether my TiVo software changed, but I can now say that everything works and has worked since January 28 (when I stuck the CableCards back into my TiVo). I get all my channels and the tuning adapter works well with no restarts.

    Hopefully everyone else is starting to see success as well.

    What a big pain.
     
  15. Feb 9, 2010 #115 of 359
    tim1724

    tim1724 Active Member

    549
    127
    Jul 3, 2007
    Temple City, CA
    So a week ago I got a phone call from Charter (Alhambra, CA office). They said they'd updated the firmware on the tuning adapter to fix the constant reboots.

    Well, so far so good. It hasn't rebooted since. (It used to reboot 2-8 times per day.)

    I still have an occasional problem where my TiVo ends up not recording something because it says it was unable to tune the channel properly. So far it's only happened on on HD feeds of HBO or Showtime. I'm not sure whether that was a coincidence or not. Luckily it's easy enough to reschedule those if needed. (but for some reason the TiVo won't do it automatically, the way it does when something isn't recorded for other reasons)
     
  16. Feb 9, 2010 #116 of 359
    shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    Supposedly, the codes to set up the TA installs for my area should be in Charter's computer system starting tomorrow. The equipment should also be on-hand, from the follow-up call I had with them earlier today.

    I'll call them tomorrow and get the install set up sometime shortly.
     
  17. Feb 9, 2010 #117 of 359
    bkrodgers

    bkrodgers New Member

    26
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    Nov 16, 2002
    BTW, for anyone interested, in St. Louis they gave me the smaller Moto TAs.
     
  18. Feb 9, 2010 #118 of 359
    keyzone72

    keyzone72 Member

    52
    1
    Oct 15, 2007
    El Paso, TX
    I too have noticed that practically all my shows and movies are copy-protected on most of my channels. What is going on? Who determines what shows or channels are get flagged? Is it the broadcasting company or the cable channel company? Is there anything that can be done about this?

    I have noticed some pixilation, but it's been too inconsistent on my setup to determine if its a constant problem.
     
  19. shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    Nice to hear. I preferred the size of the Moto TAs compared to the Cisco 1520s, since that's an easier box to fit into a couple of places I have my Tivos.

    I did call them again today, and it appears that they don't have clue one about getting the install set up. Supposedly, they will have the installs available to be scheduled for the Jefferson County area, though the SDV transition itself isn't scheduled yet. :rolleyes:

    According to the rep I spoke with today, the SDV transition for the St. Louis county area isn't scheduled yet, as it was delayed. :rolleyes:

    I just wish I could get my TAs installed and not have to worry about it, though Charter is being less than helpful about it.
     
  20. rhroyse

    rhroyse Member

    44
    0
    Sep 10, 2007
    I am over in the Alton/Edwardsville area of IL, and I am scheduled for them to bring out an additional 2 adapters on Monday that they didn't have with them for the first appointment last Monday.

    When the tech brought out the ones he had with him, he had no more info about them. Mine are blinking amber right now also. I think so far, they are installed correctly on my Tivo, but I am having a problem with them on a Windows Media Center PC, but that is a different topic for a different forum...

    It appears Charter isn't ready for the SDV deployment here in the STL Market yet, I just wanted to be ahead of the inevitable curve when the rollout starts. I am sure in classic Charter fashion, they will be out of stock for weeks once they flip the switch on SDV.

    What I would really like to know is what channels they are going to add. My money is on converting the audio-only music channels to HD... ;)
     

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